Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1064431 39293 2/15/2023 9:54:26 AM 2/15/2023 9:54:27 AM IVR call: balance Received call for balance for account 20549224 undefined 7 2 4554 78
1064417 39292 2/15/2023 9:50:46 AM 2/15/2023 9:50:48 AM IVR call: balance Received call for balance for account 10433750 undefined 7 2 13067 78
1064413 39291 2/15/2023 9:50:21 AM 2/15/2023 9:50:41 AM IVR call: statement Received call for statement for account 10273755 sent message: 35355 8 2 4755 79
1064406 39290 2/15/2023 9:48:38 AM 2/15/2023 9:48:40 AM IVR call: balance Received call for balance for account 10049731 undefined 7 2 5464 78
1064394 39289 2/15/2023 9:44:04 AM 2/15/2023 9:44:05 AM IVR call: balance Received call for balance for account 10433750 undefined 7 2 13067 78
39286 2/15/2023 9:37:35 AM 2/16/2023 1:02:30 PM REVERSAL OF REFUSE AND INTEREST ON REFUSE QRC RESPONSE: REVERSAL OF REFUSE SERVICES AND INTEREST ON REFUSE JOURNAL PROCESSED.<div>UNBILLED REFUSE ADDED TO ACCOUNT SHOULD BE REMOVED.</div><br/><b>Journal Number</b>: [753086]<br/><b>Journal Amount</b>: [-R10,627.37] 27 3 30871 10 5 2 23 4 120 2/16/2023 1:02:21 PM 3 10 3
39288 2/15/2023 9:30:53 AM 3/12/2023 1:38:36 PM WATER QUERY HIGH WATER CONSUMPTION ON JAN 2022.<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to ref#95659</div> 27 3 30873 215 17 3 23 1 96 3/12/2023 1:38:34 PM 214 1533 214
39287 2/15/2023 9:28:04 AM 3/12/2023 1:39:04 PM WATER QUERY hIGH WATER CONSUMPTION ON JAN 2022. 30 3 30872 215 3 1 96 1533 214
38069 2/15/2023 9:27:34 AM 2/15/2023 9:27:38 AM basic electricity please reverse basic electricity charge 6 3 30102 112 5 2 23 2 103 203
39285 2/15/2023 9:25:27 AM 2/15/2023 9:29:53 AM 6 Months Poliy adjustment 6 months policy adjustment from 2019.12.05-2020.09-.05 23 3 30870 144 15 3 23 1 101 778 778
39284 2/15/2023 9:16:56 AM 2/15/2023 9:17:01 AM Late Termination Please transfer services to the new owner&nbsp; 6 3 30869 9 5 2 23 6 122 9
39283 2/15/2023 9:14:04 AM 2/15/2023 9:15:37 AM water query b/c of 6mth 23/12/2022 consumer b/c for 6mth @291kl amount R11942.97 6 3 30868 25 17 2 23 1 111 25 25
39282 2/15/2023 9:06:57 AM 2/15/2023 9:07:00 AM High water consumption for December 2022.Please investigate. High water consumption for December 2022. 6 3 30866 21 17 2 23 1 111 21
1064270 39281 2/15/2023 9:01:00 AM 2/15/2023 9:01:01 AM IVR call: balance Received call for balance for account 10022605 undefined 7 2 10036 78
1064264 39280 2/15/2023 8:59:17 AM 2/15/2023 8:59:18 AM IVR call: balance Received call for balance for account 10022605 undefined 7 2 10036 78
39278 2/15/2023 8:58:18 AM 2/15/2023 8:58:20 AM Water Query Staff has reported a high water consumption on the month that the smart meter was installed.<div>August 2022, kindly assist.</div> 6 3 30864 120 17 3 23 1 112 218
1064259 39279 2/15/2023 8:57:36 AM 2/15/2023 8:57:37 AM IVR call: balance Received call for balance for account 10429054 undefined 7 2 29914 78
1064256 39277 2/15/2023 8:55:36 AM 2/15/2023 8:55:52 AM IVR call: statement Received call for statement for account 10347725 sent message: 35333 8 2 6082 79
1064250 39276 2/15/2023 8:53:44 AM 2/15/2023 8:53:45 AM IVR call: balance Received call for balance for account 10347725 undefined 7 2 6082 78
39275 2/15/2023 8:53:38 AM 2/15/2023 8:53:42 AM WATER CACN YOU PLEASE REVERSE WATER BILL CHARGE FOR AUGUST. 6 3 30862 114 17 2 23 1 112 201