Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1064865 39331 2/15/2023 1:14:56 PM 2/15/2023 1:14:57 PM IVR call: balance Received call for balance for account 10052279 undefined 7 2 5390 78
39329 2/15/2023 1:10:58 PM 2/15/2023 1:17:27 PM WATER DUPLICATION OF METERS CONSUMER SUBMITTED READINGS 599 TAKEN ON THE 15/02/22023 PICTURE PROVIDED 6 3 30883 114 17 2 23 1 112 201 201
1064841 39330 2/15/2023 1:09:22 PM 2/15/2023 1:09:24 PM IVR call: balance Received call for balance for account 10111311 undefined 7 2 5352 78
1064797 39328 2/15/2023 12:54:43 PM 2/15/2023 12:55:07 PM IVR call: statement Received call for statement for account 10038695 sent message: 35390 8 2 7147 79
1064793 39327 2/15/2023 12:52:01 PM 2/15/2023 12:52:23 PM IVR call: statement Received call for statement for account 10038695 sent message: 35389 8 2 7147 79
1064786 39326 2/15/2023 12:47:32 PM 2/15/2023 12:47:34 PM IVR call: balance Received call for balance for account 10219055 undefined 7 2 26331 78
1064781 39325 2/15/2023 12:46:01 PM 2/15/2023 12:46:02 PM IVR call: balance Received call for balance for account 10219055 undefined 7 2 26331 78
1064766 39324 2/15/2023 12:38:31 PM 2/15/2023 12:38:32 PM IVR call: balance Received call for balance for account 10144367 undefined 7 2 5288 78
39320 2/15/2023 12:35:40 PM 3/12/2023 1:43:34 PM Incorrect Deposit Amount on Account On 16 October 2022 I paid a deposit for the registering of a new account with BCMM at the Beacon Bay office. The amount I paid was R1,280, however, the deposit indicated on my account is recorded as R908.00. Please correct the deposit amount on the account.<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to ref#95696</div> 27 3 30880 5 2 23 8 50 3/12/2023 1:43:34 PM 214 3057 214
1064759 39323 2/15/2023 12:33:19 PM 2/15/2023 12:33:20 PM IVR call:? Received call for ? for account 10180608 30882
39320 2/15/2023 12:25:31 PM 3/12/2023 1:45:03 PM Payments made on 2 accounts for same property We bought erf no ELM 04262 in September 2022. I visited the Beacon Bay office to register the rates and taxes account in my name. However, my details were captured incorrectly and I never received an account for account no 10441325 until February 2023, when I queried account no. 10180979. I have made 3 payments on account no 10180979 (Nov '22 - Jan '23) and 1 payment on account no 10441325 (Feb '23). The previous payments (on 10180979) need to be credited to account no 10441325. Proof of Nov '22 payment hereto attached. Other payments can be provided on request<div><br></div><div>On 16 October 2022 I paid a deposit for the registering of a new account with BCMM at the Beacon Bay office. The amount I paid was R1,280, however, the deposit indicated on my account is recorded as R908.00. Please correct the deposit amount on the account. (This part of information is from query ref#95698 which was closed as two queries were opened under the same account number. Kindly attend to this component as well.</div> 23 3 30880 5 2 23 6 122 3057 214
1064752 39322 2/15/2023 12:24:25 PM 2/15/2023 12:24:47 PM IVR call: statement Received call for statement for account 20016378 sent message: 35382 8 2 30881 79
1064739 39321 2/15/2023 12:20:25 PM 2/15/2023 12:20:28 PM IVR call: balance Received call for balance for account 20016378 undefined 7 2 30881 78
1064730 39319 2/15/2023 12:16:43 PM 2/15/2023 12:17:08 PM IVR call: statement Received call for statement for account 10198428 sent message: 35381 8 2 21357 79
1064721 39318 2/15/2023 12:13:23 PM 2/15/2023 12:13:38 PM IVR call: statement Received call for statement for account 20331884 sent message: 35380 8 2 5311 79
1064722 39317 2/15/2023 12:13:22 PM 2/15/2023 12:13:23 PM IVR call: balance Received call for balance for account 10438201 undefined 7 2 30798 78
1064717 39316 2/15/2023 12:10:32 PM 2/15/2023 12:10:33 PM IVR call: balance Received call for balance for account 10291122 undefined 7 2 12302 78
1064704 39315 2/15/2023 12:01:58 PM 2/15/2023 12:02:16 PM IVR call: statement Received call for statement for account 10029355 sent message: 35379 8 2 21599 79
1064701 39314 2/15/2023 11:57:45 AM 2/15/2023 11:58:03 AM IVR call: statement Received call for statement for account 10029355 sent message: 35378 8 2 21599 79
1064700 39313 2/15/2023 11:56:01 AM 2/15/2023 11:56:02 AM IVR call:? Received call for ? for account 10029355 21599