Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
39372 2/16/2023 6:44:21 AM 2/16/2023 6:44:47 AM Water Consumer submitted affidavit for leak detected 6 3 30893 167 17 2 23 1 96 893 893
1065655 39371 2/16/2023 6:37:57 AM 2/16/2023 6:37:58 AM IVR call: balance Received call for balance for account 10290671 undefined 7 2 23033 78
1065631 39370 2/16/2023 6:29:55 AM 2/16/2023 6:29:56 AM IVR call:? Received call for ? for account 10437506 30892
1065576 39369 2/16/2023 6:05:20 AM 2/16/2023 6:05:42 AM IVR call: statement Received call for statement for account 10370180 sent message: 35408 8 2 8369 79
39368 2/16/2023 5:59:38 AM 2/23/2023 10:38:12 AM REFUS REFUSE BEEN CHARGE TWICE A WEEK ONLY COLLECT ONCE A WEEK ON A TUESDAY NOT SURE HOW FAR BACK THIS GOES 23 3 14598 5 2 23 4 119 143088 3060
1065536 39366 2/16/2023 5:30:26 AM 2/16/2023 5:30:27 AM IVR call: balance Received call for balance for account 10373854 undefined 7 2 5379 78
1065509 39365 2/16/2023 5:06:23 AM 2/16/2023 5:06:24 AM IVR call: balance Received call for balance for account 10372569 undefined 7 2 5042 78
1065506 39364 2/16/2023 5:05:34 AM 2/16/2023 5:05:35 AM IVR call: balance Received call for balance for account 10015586 undefined 7 2 5039 78
1065501 39363 2/16/2023 5:03:18 AM 2/16/2023 5:03:18 AM IVR call: balance Received call for balance for account 10015586 undefined 7 2 5039 78
39362 2/16/2023 4:32:12 AM 2/16/2023 4:32:15 AM Over charge There is an overcharge dispute for over a year now. Have seen accounts people when they were in Kidds Beach. Lady confirmed mistake, but has never been taken off account or resolved. Am not going to pay or pay interest on account. 23 3 17586 5 2 23 8 50 3058
1065482 39361 2/16/2023 3:10:13 AM 2/16/2023 3:10:14 AM IVR call: balance Received call for balance for account 10394297 undefined 7 2 27074 78
1065477 39360 2/16/2023 2:12:53 AM 2/16/2023 2:12:54 AM IVR call: balance Received call for balance for account 10261095 undefined 7 2 6643 78
1065467 39359 2/15/2023 7:10:03 PM 2/15/2023 7:10:04 PM IVR call: balance Received call for balance for account 10440097 undefined 7 2 28313 78
1065443 39358 2/15/2023 6:19:08 PM 2/15/2023 6:19:09 PM IVR call: balance Received call for balance for account 10275423 undefined 7 2 30890 78
1065424 39357 2/15/2023 6:07:52 PM 2/15/2023 6:07:53 PM IVR call: balance Received call for balance for account 10366581 undefined 7 2 28300 78
1065363 39356 2/15/2023 5:16:38 PM 2/15/2023 5:16:39 PM IVR call: balance Received call for balance for account 10345725 undefined 7 2 2336 78
1065359 39355 2/15/2023 5:15:00 PM 2/15/2023 5:15:01 PM IVR call: balance Received call for balance for account 10438012 undefined 7 2 28268 78
1065307 39354 2/15/2023 4:45:47 PM 2/15/2023 4:45:48 PM IVR call: balance Received call for balance for account 10436882 undefined 7 2 30889 78
1065270 39353 2/15/2023 4:16:34 PM 2/15/2023 4:16:35 PM IVR call: balance Received call for balance for account 10429668 undefined 7 2 6417 78
1065267 39352 2/15/2023 4:16:03 PM 2/15/2023 4:16:04 PM IVR call: balance Received call for balance for account 10424980 undefined 7 2 30888 78