Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1066223 | 39431 | 2/16/2023 11:33:21 AM | 2/16/2023 11:33:22 AM | IVR call: balance | Received call for balance for account 10038687 undefined | 7 | 2 | 30913 | 78 | ||||||||||||||||||||||||||||||||
| 1066221 | 39430 | 2/16/2023 11:32:12 AM | 2/16/2023 11:32:13 AM | IVR call: balance | Received call for balance for account 10038687 undefined | 7 | 2 | 30913 | 78 | ||||||||||||||||||||||||||||||||
| 39428 | 2/16/2023 11:31:35 AM | 2/16/2023 11:39:42 AM | water query | property is standing vacant consumer didnt have any tenants for the past year and in indicate her water usage for the month of November the 12th,2022 shows and abnormal usage amount. She got currently tenants in her house <div>Since mid December 2022 below is readings taken on the 7th of January 2023</div><div><br><div>2023/01/12 3 917.000 1.00000 C </div><div>2022/12/12 3 917.000 1.00000 C 2023/01/28 </div><div>2022/11/12 3 917.000 1.00000 215.000 C 2022/12/23 </div><div>2022/05/12 3 702.000 1.00000 C 2022/06/25 </div><div>2022/04/12 3 702.000 1.00000 C 2022/05/28 </div><div>2022/03/12 3 702.000 1.00000 1.000 C 2022/04/23 </div><div>2022/02/12 3 701.000 1.00000 C 2022/03/26 </div><div>2022/01/12 3 701.000 1.00000 C 2022/02/20 </div><div>2021/12/12 3 701.000 1.00000 1.000 C 2022/01/23 </div><div>2021/11/12 3 700.000 1.00000 C 2021/12/25 </div><div>2021/10/12 3 700.000 1.00000 1.000 C 2021/11/25</div><div><br></div></div> | 30 | 3 | 30911 | 23 | 2 | 1 | 111 | 23 | 23 | ||||||||||||||||||||||||||||
| 39429 | 2/16/2023 11:30:56 AM | 2/16/2023 11:30:59 AM | WATER | SPLIT CONSUMPTION PLEASE | 6 | 3 | 30912 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 39427 | 2/16/2023 11:28:38 AM | 2/16/2023 11:40:01 AM | Water Leak | There was a break in at my house copper pipes stolen and when I was away. on the statement of the 2022/04/24 the water bill was 138Kl = R 27 780.87. The matter was reported at Munfin and plumbers letter submitted on the 13/05/2022 but still has not been resolved. | 23 | 3 | 30909 | 17 | 2 | 23 | 1 | 96 | 142801 | 3065 | |||||||||||||||||||||||||||
| 1066168 | 39426 | 2/16/2023 10:46:47 AM | 2/16/2023 10:46:48 AM | IVR call: balance | Received call for balance for account 20176639 undefined | 7 | 2 | 5443 | 78 | ||||||||||||||||||||||||||||||||
| 1066164 | 2/16/2023 10:45:54 AM | 2/16/2023 10:45:55 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 39425 | 2/16/2023 10:44:59 AM | 2/16/2023 10:45:02 AM | water | six months policy adjustment to be done for the period of 2020/11/07 till 2022/12/14 | 6 | 3 | 30908 | 110 | 15 | 2 | 23 | 1 | 101 | 205 | |||||||||||||||||||||||||||
| 8909 | 2/16/2023 10:44:28 AM | 2/16/2023 10:45:24 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK | 6 | 3 | 7867 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 201 | ||||||||||||||||||||||||||
| 1066153 | 39424 | 2/16/2023 10:38:08 AM | 2/16/2023 10:38:09 AM | IVR call: balance | Received call for balance for account 20086752 undefined | 7 | 2 | 30907 | 78 | ||||||||||||||||||||||||||||||||
| 1066151 | 39423 | 2/16/2023 10:37:06 AM | 2/16/2023 10:37:07 AM | IVR call: balance | Received call for balance for account 10289722 undefined | 7 | 2 | 30906 | 78 | ||||||||||||||||||||||||||||||||
| 1066128 | 39422 | 2/16/2023 10:26:18 AM | 2/16/2023 10:26:19 AM | IVR call: balance | Received call for balance for account 10282044 undefined | 7 | 2 | 27691 | 78 | ||||||||||||||||||||||||||||||||
| 1066052 | 39420 | 2/16/2023 9:50:51 AM | 2/16/2023 9:51:05 AM | IVR call: statement | Received call for statement for account 10374305 sent message: 35468 | 8 | 2 | 15004 | 79 | ||||||||||||||||||||||||||||||||
| 1066043 | 39419 | 2/16/2023 9:40:32 AM | 2/16/2023 9:40:58 AM | IVR call: statement | Received call for statement for account 10173077 sent message: 35464 | 8 | 2 | 14744 | 79 | ||||||||||||||||||||||||||||||||
| 39418 | 2/16/2023 9:38:38 AM | 2/16/2023 9:38:42 AM | dog tax | PLEASE REMOVE DOG TAX NEW OWNERS HAS NO DOG | 6 | 3 | 30904 | 114 | 5 | 2 | 23 | 11 | 72 | 201 | |||||||||||||||||||||||||||
| 1066039 | 39417 | 2/16/2023 9:36:41 AM | 2/16/2023 9:37:14 AM | IVR call: statement | Received call for statement for account 10025462 sent message: 35460 | 8 | 2 | 30898 | 79 | ||||||||||||||||||||||||||||||||
| 1066038 | 39416 | 2/16/2023 9:35:25 AM | 2/16/2023 9:35:26 AM | IVR call: balance | Received call for balance for account 10006767 undefined | 7 | 2 | 4542 | 78 | ||||||||||||||||||||||||||||||||
| 1066030 | 39415 | 2/16/2023 9:33:14 AM | 2/16/2023 9:33:15 AM | IVR call: balance | Received call for balance for account 10021859 undefined | 7 | 2 | 21403 | 78 | ||||||||||||||||||||||||||||||||
| 1066029 | 39414 | 2/16/2023 9:32:14 AM | 2/16/2023 9:32:38 AM | IVR call: statement | Received call for statement for account 10284875 sent message: 35458 | 8 | 2 | 30903 | 79 | ||||||||||||||||||||||||||||||||
| 1066022 | 39413 | 2/16/2023 9:29:19 AM | 2/16/2023 9:29:39 AM | IVR call: statement | Received call for statement for account 10374305 sent message: 35457 | 8 | 2 | 15004 | 79 |