Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1068109 | 39572 | 2/17/2023 11:17:28 PM | 2/17/2023 11:17:29 PM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1068096 | 39571 | 2/17/2023 6:17:43 PM | 2/17/2023 6:17:44 PM | IVR call: balance | Received call for balance for account 10348235 undefined | 7 | 2 | 5810 | 78 | ||||||||||||||||||||||||||||||||
| 1068090 | 39570 | 2/17/2023 6:06:29 PM | 2/17/2023 6:06:44 PM | IVR call: statement | Received call for statement for account 10284679 sent message: 35633 | 8 | 2 | 30977 | 79 | ||||||||||||||||||||||||||||||||
| 1068089 | 39569 | 2/17/2023 6:05:22 PM | 2/17/2023 6:05:23 PM | IVR call: balance | Received call for balance for account 10284679 undefined | 7 | 2 | 30977 | 78 | ||||||||||||||||||||||||||||||||
| 1068085 | 39568 | 2/17/2023 6:01:27 PM | 2/17/2023 6:01:28 PM | IVR call: balance | Received call for balance for account 20199636 undefined | 7 | 2 | 30976 | 78 | ||||||||||||||||||||||||||||||||
| 39567 | 2/17/2023 5:53:44 PM | 2/17/2023 5:53:48 PM | Missing Statement | I have received statements dated 28/05/2022 and 23/07/2022 but I have not received June statements. Please can you send me June 2022 statement for the following BCM account numbers: 1. 1038 4088 2. 1043 6287 | 23 | 3 | 30975 | 5 | 2 | 23 | 8 | 118 | 3078 | ||||||||||||||||||||||||||||
| 1068030 | 39566 | 2/17/2023 5:05:22 PM | 2/17/2023 5:05:23 PM | IVR call: balance | Received call for balance for account 20081056 undefined | 7 | 2 | 4129 | 78 | ||||||||||||||||||||||||||||||||
| 21419 | 2/17/2023 4:52:55 PM | 2/17/2023 4:52:58 PM | Incorrect Reconnection charges | I was overcharged for water in 2022 & the matter was never resolved. My electricity cannot be cut off as the overcharged for water was not resolved. | 23 | 3 | 21311 | 5 | 2 | 23 | 9 | 123 | 1737 | ||||||||||||||||||||||||||||
| 1067951 | 39565 | 2/17/2023 3:11:50 PM | 2/17/2023 3:12:22 PM | IVR call: statement | Received call for statement for account 10405842 sent message: 35628 | 8 | 2 | 6265 | 79 | ||||||||||||||||||||||||||||||||
| 1067879 | 39564 | 2/17/2023 2:24:46 PM | 2/17/2023 2:24:47 PM | IVR call: balance | Received call for balance for account 10245992 undefined | 7 | 2 | 12416 | 78 | ||||||||||||||||||||||||||||||||
| 39561 | 2/17/2023 1:52:38 PM | 5/17/2023 1:00:49 PM | WATER | WATER QUERY FOR A FIXED LEAK STIL PENDING. | 6 | 3 | 30974 | 114 | 17 | 2 | 23 | 1 | 96 | 146307 | 201 | ||||||||||||||||||||||||||
| 1067833 | 39562 | 2/17/2023 1:50:59 PM | 2/17/2023 1:51:18 PM | IVR call: meter-reading | Received call for meter-reading for account 10049771 Meter reading: [14299737149] Meter type: [electric] | 10 | 2 | 30964 | 81 | ||||||||||||||||||||||||||||||||
| 1067826 | 39560 | 2/17/2023 1:47:59 PM | 2/17/2023 1:49:19 PM | IVR call: meter-reading | Received call for meter-reading for account 10049771 Meter reading: [1] Meter type: [electric] | 10 | 2 | 30964 | 81 | ||||||||||||||||||||||||||||||||
| 1067819 | 39559 | 2/17/2023 1:43:20 PM | 2/17/2023 1:43:38 PM | IVR call: statement | Received call for statement for account 10075717 sent message: 35625 | 8 | 2 | 30973 | 79 | ||||||||||||||||||||||||||||||||
| 1067810 | 39558 | 2/17/2023 1:36:29 PM | 2/17/2023 1:36:49 PM | IVR call: statement | Received call for statement for account 10421406 sent message: 35624 | 8 | 2 | 6318 | 79 | ||||||||||||||||||||||||||||||||
| 39557 | 2/17/2023 1:29:58 PM | 2/17/2023 1:30:02 PM | DOG TAX | Dont have dogs as billed on my account . PLEASE PASS CREDIT . Have already sent previous mails requesting same but still not credited | 23 | 3 | 19670 | 5 | 2 | 23 | 11 | 72 | 3076 | ||||||||||||||||||||||||||||
| 1067748 | 39556 | 2/17/2023 1:12:01 PM | 2/17/2023 1:12:04 PM | IVR call:? | Received call for ? for account 20567223 | 30972 | |||||||||||||||||||||||||||||||||||
| 1067739 | 39555 | 2/17/2023 1:08:28 PM | 2/17/2023 1:08:29 PM | IVR call: balance | Received call for balance for account 10190172 undefined | 7 | 2 | 18174 | 78 | ||||||||||||||||||||||||||||||||
| 1067733 | 39554 | 2/17/2023 1:04:11 PM | 2/17/2023 1:04:12 PM | IVR call: balance | Received call for balance for account 10190172 undefined | 7 | 2 | 18174 | 78 | ||||||||||||||||||||||||||||||||
| 1067723 | 39553 | 2/17/2023 12:59:19 PM | 2/17/2023 12:59:20 PM | IVR call:? | Received call for ? for account 10350371 | 30971 |