Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1068769 39608 2/18/2023 3:04:40 PM 2/18/2023 3:04:41 PM IVR call: balance Received call for balance for account 10037810 undefined 7 2 5769 78
1068767 39607 2/18/2023 3:02:12 PM 2/18/2023 3:02:13 PM IVR call: balance Received call for balance for account 10417901 undefined 7 2 30994 78
1068752 39606 2/18/2023 2:50:05 PM 2/18/2023 2:50:06 PM IVR call: balance Received call for balance for account 20161544 undefined 7 2 22798 78
1068751 39605 2/18/2023 2:49:07 PM 2/18/2023 2:49:08 PM IVR call: balance Received call for balance for account 20161544 undefined 7 2 22798 78
1068687 39603 2/18/2023 1:04:44 PM 2/18/2023 1:04:45 PM IVR call: balance Received call for balance for account 10412412 undefined 7 2 2815 78
1068683 39602 2/18/2023 1:02:17 PM 2/18/2023 1:02:18 PM IVR call: balance Received call for balance for account 10394297 undefined 7 2 27074 78
1068557 39601 2/18/2023 10:32:49 AM 2/18/2023 10:32:50 AM IVR call: balance Received call for balance for account 10276918 undefined 7 2 30992 78
1068549 39600 2/18/2023 10:31:29 AM 2/18/2023 10:31:30 AM IVR call: balance Received call for balance for account 10276918 undefined 7 2 30992 78
1068545 2/18/2023 10:31:09 AM 2/18/2023 10:31:10 AM IVR call:? Received call for ? for account undefined
1068523 39599 2/18/2023 10:14:20 AM 2/18/2023 10:14:21 AM IVR call: balance Received call for balance for account 10108347 undefined 7 2 9124 78
1068521 39598 2/18/2023 10:12:33 AM 2/18/2023 10:12:35 AM IVR call: balance Received call for balance for account 10298215 undefined 7 2 6987 78
14763 2/18/2023 10:08:56 AM 2/18/2023 10:08:58 AM water query consumer logged a water query but till date nothing have been done. below will illustrate his complaint.<div>2023/01/26 3 1856.000 1.00000 33.000 C&nbsp; &nbsp;</div><div>2022/12/26 3 1823.000 1.00000 178.000 C VBD 2023/01/27 8642</div><div>2022/05/26 3 1645.000 1.00000 27.000 C 2022/06/25 8642</div><div>2022/04/26 3 1618.000 1.00000 54.000 C</div><div><br></div><div>2020/08/26 3 1128.000 1.00000 27.000 C 2020/09/27&nbsp;</div><div>2020/07/26 3 1101.000 1.00000 24.000 C 2020/08/22&nbsp;</div><div>2020/06/26 3 1077.000 1.00000 171.000 C 2020/07/25&nbsp;</div><div>2020/03/24 3 906.000 1.00000 153.000 C</div> 30 3 13945 23 4 1 101 23
39596 2/18/2023 10:05:05 AM 2/18/2023 10:06:37 AM CHANGE OF OWNERSHIP QUERY Good day&nbsp;<div><br></div><div>Herewith letter confirming registration of transfer together with annexures.</div><div><br></div><div>Kindly attend to the finalising and closing of the account in the name of the Seller and the opening of the account in the name of the Purchasers.</div><div><br></div><div>Kind regards</div><div><br></div><div>ROXANNE BOUCHER</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div> 6 3 30991 18 5 2 23 6 122 18 18
1068511 39597 2/18/2023 10:04:06 AM 2/18/2023 10:04:07 AM IVR call: balance Received call for balance for account 10367982 undefined 7 2 13205 78
34175 2/18/2023 9:31:27 AM 3/12/2023 7:28:34 AM Water charged every mth? I'm still been charged for water after many emails to you. We sold the farm in Nov21. This account was settled so why am I getting charged monthly for water when I know longer live there???<div><br></div><div>This query is closed as two queries were opened under the same account number. Please refer to query ref#84309</div> 23 3 26768 17 2 23 1 111 2816 214
1068448 39595 2/18/2023 9:15:51 AM 2/18/2023 9:15:52 AM IVR call: balance Received call for balance for account 10367982 undefined 7 2 13205 78
1068438 39594 2/18/2023 9:02:08 AM 2/18/2023 9:02:09 AM IVR call: balance Received call for balance for account 10281650 undefined 7 2 17657 78
1068432 39593 2/18/2023 8:52:09 AM 2/18/2023 8:52:10 AM IVR call: balance Received call for balance for account 10281650 undefined 7 2 17657 78
39592 2/18/2023 8:42:45 AM 2/18/2023 8:43:19 AM LATE TERMINATION QUERY Good day<div>&nbsp;</div><div>Please note that BCM still post Late HM LOUW’s account 10059430 to her old address which is my new address. This means that the account 10059430 has not been closed yet for some reason. I have tried numerous times to stop it with no joy. The estate has been closed and settled years ago by Gravett Schoeman Attorneys. Any communication for late HM Louw needs to be send to them. The estate lawyer has handed all the necessary documents to BCM years ago. I also noticed that late HM Louw has now been handed over by BCM. BCM is complicating a simple issue and wasting unnecessary money by not closing late HM Louw’s account.&nbsp;&nbsp;</div><div>&nbsp;</div><div>I am not sure who is responsible to do this but can someone at BCM please attend to this problem.&nbsp;</div><div>I will greatly appreciate your assistance.</div><div>&nbsp;</div><div>Kind regards&nbsp;</div><div>Christo</div> 6 3 30989 18 5 2 23 6 122 18 18
39591 2/18/2023 8:33:38 AM 2/18/2023 8:33:45 AM LATE TERMINATION QUERY Hi<div><br></div><div>Please urgently reverse the duplicated refuse charge as the property has been sold and clearance was requested.</div><div><br></div><div>Kind regards</div><div>Barry</div> 6 3 30987 18 5 2 23 6 122 18 18