Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4383 | 5/25/2021 7:10:40 AM | 2/13/2022 11:38:47 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3724 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T07:14:12.210Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:36:35.314Z"}] | 1 | 111 | 214 | 2/13/2022 11:38:47 AM | 17 | 214 | ||||||||||||||||||||||
| 4384 | 5/25/2021 6:58:46 AM | 11/20/2022 12:05:05 PM | WATER QUERY 6 MONTH POLICY | H/C ON ACCOUNT<br><br><div><b>QRC RESPONSE: Query Closed</b></div><div>Requested reading update as meter is billing interims since June 2021</div><div>Waterworks inspected meter in Nov 2020 and reported No High Consumption with meter in order</div><div><br></div><div>QRC RESPONSE: Consumer does not qualify for 6 months policy.</div><div>As per calculations done for 201705/201712, calculations end up with a debit and not a credit on 20.11.22</div> | 27 | 3 | 3722 | 5 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-25T06:58:43.951Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T07:59:25.550Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T08:07:18.612Z"}] | 1 | 95 | 11/13/2022 12:27:38 PM | 139923 | 3 | 10 | ||||||||||||||||||||||
| 4381 | 5/25/2021 6:42:52 AM | 5/31/2022 10:31:21 AM | REMOVE DOG TAX | REMOVE DOG TAX<div><br><b>Journal Number</b>: [234 805]<div><br></div><div><br></div></div><br/><b>Journal Amount</b>: [-R262.00] | 27 | 3 | 3721 | 132 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-25T06:42:49.969Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-26T13:10:15.776Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T09:19:32.632Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:31:04.696Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-09-22T08:35:39.067Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-09-22T10:52:54.461Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:31:15.004Z"}] | 109 | 75 | 5/31/2022 10:30:52 AM | 3 | 3 | |||||||||||||||||||||||
| 4380 | 5/25/2021 6:40:19 AM | 6/30/2021 1:16:54 PM | Leak credit | Leak Credit WA 04/2020 Ave 35<br/><b>Journal Number</b>: [1158912]<br/><b>Journal Amount</b>: [138993.57] | 27 | 3 | 3720 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-25T06:40:40.794Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-30T13:15:41.695Z"}] | 1 | 96 | 6/30/2021 1:16:54 PM | 172 | 2 | |||||||||||||||||||||||
| 4378 | 5/25/2021 6:38:32 AM | 7/21/2021 12:28:59 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 8 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-25T06:39:04.086Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:00:29.582Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:29:13.649Z"}] | 1 | 44 | 7/21/2021 12:28:59 PM | 8 | 14 | ||||||||||||||||||||||||
| 4377 | 5/25/2021 6:34:43 AM | 11/28/2021 9:52:32 AM | Late Termination + refund | Account terminated | 27 | 3 | 3719 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-25T06:34:12.577Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T09:50:19.307Z"}] | 6 | 122 | 12 | 11/28/2021 9:52:32 AM | 230 | 12 | ||||||||||||||||||||||
| 4376 | 5/25/2021 6:34:03 AM | 3/28/2022 7:25:06 AM | 6 months policy | 2020/12 policy adjusted<br/><b>Journal Number</b>: [bj71552274]<br/><b>Journal Amount</b>: [-R163,296.62] | 27 | 3 | 3718 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-25T06:37:36.059Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-25T06:39:20.176Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-25T06:41:45.322Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-25T06:50:09.703Z"}] | 1 | 95 | 3/28/2022 7:25:06 AM | 17 | 3 | |||||||||||||||||||||||
| 4375 | 5/24/2021 1:50:46 PM | 3/28/2022 6:35:04 AM | Late termination | Late termination <br/><b>Journal Number</b>: [338337]<br/><b>Journal Amount</b>: [146478.51] | 27 | 3 | 3717 | 5 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-24T13:54:20.456Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-21T07:12:08.583Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-23T07:26:12.441Z"}] | 6 | 59 | 3/28/2022 6:35:04 AM | 5 | 2 | |||||||||||||||||||||||
| 4374 | 5/24/2021 1:29:57 PM | 4/12/2022 9:39:10 AM | REMOVE DOG TAX | REMOVE DOG TAX - 2020/12<br/><b>Journal Number</b>: [10010553]<br/><b>Journal Amount</b>: [-R328.99] | 27 | 3 | 3716 | 4 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:33:30.413Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:18:03.799Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:03:57.724Z"}] | 109 | 75 | 4/12/2022 9:39:10 AM | 4 | 5 | |||||||||||||||||||||||
| 2617 | 5/24/2021 1:25:12 PM | 5/27/2021 2:18:52 PM | REMOVE DOG TAX | REMOVE DOG TAX - 2020/12<br/><b>Journal Number</b>: [773184]<br/><b>Journal Amount</b>: [-R131.00] | 27 | 3 | 2309 | 75 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:28:45.106Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:18:32.415Z"}] | 109 | 75 | 5/27/2021 2:18:52 PM | 173 | 3 | |||||||||||||||||||||||
| 4373 | 5/24/2021 1:22:20 PM | 9/22/2021 12:42:54 PM | REMOVE DOG TAX | REMOVE DOG TAX - 2020/12<br/><b>Journal Number</b>: [773207]<br/><b>Journal Amount</b>: [-R131.00] | 27 | 3 | 3715 | 74 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:25:53.476Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:21:44.402Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-09-22T12:40:28.491Z"}] | 109 | 75 | 9/22/2021 12:42:54 PM | 172 | 5 | |||||||||||||||||||||||
| 4372 | 5/24/2021 1:19:29 PM | 3/28/2022 7:25:06 AM | REVERSE INTEREST | REVERSE INTEREST PREVIOUSLY CHARGED<br/><b>Journal Number</b>: [773232]<br/><b>Journal Amount</b>: [-R45.21] | 27 | 3 | 3714 | 17 | 4 | 23 | 12 | 108 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:23:05.144Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:23:56.637Z"}] | 12 | 108 | 3/28/2022 7:25:06 AM | 17 | 3 | |||||||||||||||||||||||
| 4371 | 5/24/2021 1:15:59 PM | 3/28/2022 7:07:05 AM | REMOVE DOG TAX | REMOVE DOG TAX - 2020/12<br/><b>Journal Number</b>: [773284]<br/><b>Journal Amount</b>: [-R131.00] | 27 | 3 | 3713 | 15 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:19:32.951Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:17:11.796Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:17:46.237Z"}] | 109 | 75 | 3/28/2022 7:07:05 AM | 15 | 3 | |||||||||||||||||||||||
| 4370 | 5/24/2021 1:13:07 PM | 3/28/2022 7:23:36 AM | REMOVE DOG TAX | REMOVE DOG TAX FROM 2019/12<br/><b>Journal Number</b>: [773419]<br/><b>Journal Amount</b>: [-R262.00] | 27 | 3 | 3712 | 13 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:16:40.078Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:22:57.475Z"}] | 109 | 75 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 4369 | 5/24/2021 1:10:49 PM | 5/27/2021 2:23:44 PM | REMOVE DOG TAX - NO DOGS | REMOVE FROM 2019/12<br/><b>Journal Number</b>: [773453]<br/><b>Journal Amount</b>: [-R262.00] | 27 | 3 | 3711 | 12 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:14:24.050Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:23:30.964Z"}] | 109 | 75 | 5/27/2021 2:23:44 PM | 12 | 3 | |||||||||||||||||||||||
| 4368 | 5/24/2021 1:05:46 PM | 3/28/2022 7:10:22 AM | REMOVE DOG TAX | REMOVE DOG TAX - 2019/12<br/><b>Journal Number</b>: [773473]<br/><b>Journal Amount</b>: [-R262.00] | 27 | 3 | 3710 | 11 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:09:19.333Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:22:11.287Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-22T07:19:30.524Z"}] | 109 | 75 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 4367 | 5/24/2021 12:33:50 PM | 4/12/2022 9:47:18 AM | Leak credit | leak credit <br/><b>Journal Number</b>: [006449]<br/><b>Journal Amount</b>: [-R15,452.90] | 27 | 3 | 3709 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-24T12:37:26.297Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-27T07:35:50.715Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:17:32.143Z"}] | 1 | 96 | 3 | 4/12/2022 9:47:18 AM | 10 | 3 | ||||||||||||||||||||||
| 4366 | 5/24/2021 11:59:31 AM | 8/11/2021 10:09:04 AM | LEAK CR JOURNAL DONE | <div>LEAK CREDIT DONE</div><div><table border="0" cellpadding="0" cellspacing="0" style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, Helvetica, sans-serif; border-radius: 4px; font-size: 11px; letter-spacing: 1px; white-space: pre-wrap; position: absolute; left: 6px; top: 36px;"><tbody style="margin: 0px; padding: 0px; border: 0px;"><tr style="margin: 0px; padding: 0px; border: 0px;"><td class="panelGrid-col-133" style="margin: 0px; padding: 0px; border-style: initial; border-color: initial; border-image: initial; width: 133px;"><span class="" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre;">8804215046084</span></td></tr></tbody></table></div><br/><b>Journal Number</b>: [773388]<br/><b>Journal Amount</b>: [70788.91] | 27 | 3 | 3708 | 8 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-24T11:59:01.837Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-28T08:45:07.283Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T10:07:18.999Z"}] | 1 | 96 | 8/11/2021 10:09:04 AM | 8 | 214 | |||||||||||||||||||||||
| 4365 | 5/24/2021 11:52:12 AM | 4/12/2022 9:43:30 AM | Late termination | Late termination <br><b>Journal Number</b>: [773446]<div>ACCOUNT FINALIZED BY BILLING IN JULY 2021. QUERY RESOLVED</div><div>JRNL NO. 206378 TO BE DELETED.</div> | 27 | 3 | 3707 | 7 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-24T11:55:45.675Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-23T07:07:50.604Z"}] | 6 | 59 | 4/12/2022 9:43:30 AM | 7 | 2 | |||||||||||||||||||||||
| 4363 | 5/24/2021 11:34:54 AM | 5/24/2021 11:35:55 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-24T11:34:24.011Z"}] | 1 | 67 | 73 |