Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 400894 | 4551 | 5/27/2021 8:20:51 AM | 5/27/2021 8:20:51 AM | IVR call: balance | Received call for balance for account 10389764 undefined | 3872 | 5/27/2021 8:20:51 AM | ||||||||||||||||||||||||||||||||||
| 400887 | 4550 | 5/27/2021 8:19:28 AM | 5/27/2021 8:19:28 AM | IVR call: balance | Received call for balance for account 10389124 undefined | 3871 | 5/27/2021 8:19:28 AM | ||||||||||||||||||||||||||||||||||
| 400884 | 4549 | 5/27/2021 8:18:48 AM | 5/27/2021 8:18:49 AM | IVR call: balance | Received call for balance for account 10389124 undefined | 3871 | 5/27/2021 8:18:49 AM | ||||||||||||||||||||||||||||||||||
| 400881 | 4547 | 5/27/2021 8:16:54 AM | 5/27/2021 8:16:55 AM | IVR call: balance | Received call for balance for account 10104533 undefined | 3870 | 5/27/2021 8:16:55 AM | ||||||||||||||||||||||||||||||||||
| 400879 | 4546 | 5/27/2021 8:16:12 AM | 5/27/2021 8:16:12 AM | IVR call: balance | Received call for balance for account 10104533 undefined | 3870 | 5/27/2021 8:16:12 AM | ||||||||||||||||||||||||||||||||||
| 400865 | 4545 | 5/27/2021 8:10:41 AM | 5/27/2021 8:10:41 AM | IVR call: balance | Received call for balance for account 10362529 undefined | 3869 | 5/27/2021 8:10:41 AM | ||||||||||||||||||||||||||||||||||
| 4544 | 5/27/2021 8:08:07 AM | 10/30/2022 9:03:34 AM | High consumption | Please assess the account for high consumption.<div>Readings were changed but no adjustment yet.</div><div><br></div><div>QRC RESPONSE: Query closed due to insufficient information.</div><div>Log a new query and provide more details: ie, </div><div>which period is under query and whether any leaks were repaired.</div><div><br></div> | 27 | 3 | 3868 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T08:11:38.710Z"}] | 1 | 67 | 10/30/2022 9:03:33 AM | 138618 | 3 | 3 | ||||||||||||||||||||||
| 400840 | 4543 | 5/27/2021 8:02:56 AM | 5/27/2021 8:02:57 AM | IVR call: balance | Received call for balance for account 20218977 undefined | 3867 | 5/27/2021 8:02:57 AM | ||||||||||||||||||||||||||||||||||
| 4538 | 5/27/2021 8:02:50 AM | 2/27/2023 7:25:19 AM | Six months policy | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Assist with six months policy on the account for period(s) 2015/05-2016/11, 2016/11-2017/12 and 2017/12-2019/03</span><div><span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA"><br></span></div><div><span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Journal processed for 6 month policy from 201712/201903.</span></div><div><span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">credit due of R 861.89 which includes vat calculated at 14 and 15% vat split </span></div><br/><b>Journal Number</b>: [963735]<br/><b>Journal Amount</b>: [-R848.79] | 27 | 3 | 3866 | 5 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T08:06:19.487Z"}] | 1 | 95 | 2/27/2023 7:25:13 AM | 3 | 3 | |||||||||||||||||||||||
| 400830 | 4541 | 5/27/2021 7:58:43 AM | 5/27/2021 7:58:54 AM | IVR call: balance | Received call for balance for account 10103754 undefined | 3861 | 5/27/2021 7:58:54 AM | ||||||||||||||||||||||||||||||||||
| 400812 | 4539 | 5/27/2021 7:55:03 AM | 5/27/2021 7:55:03 AM | IVR call: balance | Received call for balance for account 10103754 undefined | 3861 | 5/27/2021 7:55:03 AM | ||||||||||||||||||||||||||||||||||
| 4537 | 5/27/2021 7:45:45 AM | 7/2/2022 10:25:39 AM | Six months policy | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Please pass 6 months credit policy as the account was last read on the 09/07/2020.</span><div><span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">2020/08 Bill was for less five months period six months Policy will not apply.</span></div><div><span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">longer period the interim charge was more than the charged amount.</span></div> | 27 | 3 | 3865 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T07:49:14.131Z"}] | 1 | 95 | 7/2/2022 10:25:39 AM | 12 | 12 | |||||||||||||||||||||||
| 4528 | 5/27/2021 7:41:33 AM | 5/27/2021 7:43:59 AM | High water charge | Please assess account as the consumer was charged the amount below in January 2021<table class="rich-table " id="baseForm:bem08002Table" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: rgb(192, 192, 192); border-right-color: initial; border-bottom-color: initial; border-left-color: rgb(192, 192, 192); border-image: initial; font-family: Arial, Helvetica, sans-serif; empty-cells: show; border-collapse: collapse; border-radius: 4px; font-size: 11px; letter-spacing: 1px; white-space: pre-wrap; position: absolute; height: 212px; width: 708px;"><tbody id="baseForm:bem08002Table:tb" style="margin: 0px; padding: 0px; border: 0px;"><tr class="rich-table-row n2j-odd" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px; background-color: rgb(241, 241, 241);"><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id139" width="95px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 88px;">WATER DOMES</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id142" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">PM13094418</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id145" width="55px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 48px;">WA0100</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id148" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">68335.54</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id151" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;"></span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id154" width="96px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">10250.33</span></td></tr></tbody></table> | 30 | 3 | 3864 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T07:45:01.756Z"}] | 1 | 67 | 173 | ||||||||||||||||||||||||||
| 400761 | 4536 | 5/27/2021 7:38:32 AM | 5/27/2021 7:38:32 AM | IVR call: balance | Received call for balance for account 10287938 undefined | 3860 | 5/27/2021 7:38:32 AM | ||||||||||||||||||||||||||||||||||
| 400760 | 4535 | 5/27/2021 7:37:36 AM | 5/27/2021 7:37:37 AM | IVR call: balance | Received call for balance for account 10287938 undefined | 3860 | 5/27/2021 7:37:37 AM | ||||||||||||||||||||||||||||||||||
| 4534 | 5/27/2021 7:36:54 AM | 5/27/2021 7:39:20 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-27T07:40:23.522Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 400749 | 4533 | 5/27/2021 7:36:07 AM | 5/27/2021 7:36:07 AM | IVR call: balance | Received call for balance for account 10103754 undefined | 3861 | 5/27/2021 7:36:07 AM | ||||||||||||||||||||||||||||||||||
| 400745 | 4532 | 5/27/2021 7:34:51 AM | 5/27/2021 7:34:52 AM | IVR call: balance | Received call for balance for account 10103754 undefined | 3861 | 5/27/2021 7:34:52 AM | ||||||||||||||||||||||||||||||||||
| 400740 | 4531 | 5/27/2021 7:34:01 AM | 5/27/2021 7:34:02 AM | IVR call: balance | Received call for balance for account 10287938 undefined | 3860 | 5/27/2021 7:34:02 AM | ||||||||||||||||||||||||||||||||||
| 400733 | 4530 | 5/27/2021 7:32:12 AM | 5/27/2021 7:32:12 AM | IVR call: balance | Received call for balance for account 20158069 undefined | 3859 | 5/27/2021 7:32:12 AM |