Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 402431 | 4731 | 5/28/2021 10:11:41 AM | 5/28/2021 10:11:41 AM | IVR call:$65 | Received call for $756 for account 10095437 | 4006 | 5/28/2021 10:11:41 AM | ||||||||||||||||||||||||||||||||||
| 402429 | 4729 | 5/28/2021 10:10:23 AM | 5/28/2021 10:10:23 AM | IVR call:$64 | Received call for $755 for account 10361548 | 4005 | 5/28/2021 10:10:23 AM | ||||||||||||||||||||||||||||||||||
| 4728 | 5/28/2021 10:09:52 AM | 2/26/2023 8:37:45 AM | Water query | Water query - service not included <div><b><u>QRC RESPONSE</u></b>: WATER SERVICE CHARGING ON THE ACCOUNT.</div> | 27 | 3 | 4004 | 5 | 2 | 23 | 1 | 58 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T10:09:19.136Z"}] | 1 | 58 | 2/26/2023 8:37:44 AM | 6 | 6 | |||||||||||||||||||||||
| 4710 | 5/28/2021 10:04:39 AM | 4/12/2022 9:47:18 AM | Refuse | Refuse -- should not be charged | 27 | 3 | 4003 | 10 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T10:04:05.952Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:43:10.906Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-03-25T11:06:33.663Z"}] | 4 | 106 | 4/12/2022 9:47:18 AM | 10 | 20 | |||||||||||||||||||||||
| 402414 | 4727 | 5/28/2021 9:59:12 AM | 5/28/2021 9:59:12 AM | IVR call:$63 | Received call for $754 for account 10034184 | 4002 | 5/28/2021 9:59:12 AM | ||||||||||||||||||||||||||||||||||
| 402411 | 4726 | 5/28/2021 9:58:23 AM | 6/13/2021 11:03:11 AM | IVR call:$62 | Received call for $753 for account 10294069 | 863 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T11:02:25.350Z"}] | 6/13/2021 11:03:11 AM | 12 | ||||||||||||||||||||||||||||||||
| 402410 | 4725 | 5/28/2021 9:57:33 AM | 5/28/2021 9:57:33 AM | IVR call:$61 | Received call for $752 for account 10027665 | 4001 | 5/28/2021 9:57:33 AM | ||||||||||||||||||||||||||||||||||
| 402401 | 4724 | 5/28/2021 9:50:33 AM | 5/28/2021 9:50:33 AM | IVR call:$60 | Received call for $751 for account 10384781 | 4000 | 5/28/2021 9:50:33 AM | ||||||||||||||||||||||||||||||||||
| 402400 | 4723 | 5/28/2021 9:50:10 AM | 5/28/2021 9:50:10 AM | IVR call:$59 | Received call for $750 for account 10036252 | 3999 | 5/28/2021 9:50:10 AM | ||||||||||||||||||||||||||||||||||
| 402395 | 4722 | 5/28/2021 9:48:39 AM | 5/28/2021 9:48:39 AM | IVR call:$58 | Received call for $749 for account 10427413 | 3995 | 5/28/2021 9:48:39 AM | ||||||||||||||||||||||||||||||||||
| 4721 | 5/28/2021 9:46:10 AM | 4/12/2022 9:43:30 AM | SIX MONTHS POLICY | SIX MONTHS POLICY<br/><b>Journal Number</b>: [BJ71804711]<br/><b>Journal Amount</b>: [-R5,407.75] | 27 | 3 | 3998 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T09:49:37.361Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:46:26.086Z"}] | 1 | 95 | 4/12/2022 9:43:30 AM | 7 | 3 | |||||||||||||||||||||||
| 402377 | 4720 | 5/28/2021 9:34:31 AM | 5/28/2021 9:34:31 AM | IVR call:$57 | Received call for $748 for account 10310482 | 3997 | 5/28/2021 9:34:31 AM | ||||||||||||||||||||||||||||||||||
| 402363 | 4719 | 5/28/2021 9:31:01 AM | 5/28/2021 9:31:01 AM | IVR call:$56 | Received call for $747 for account 10427413 | 3995 | 5/28/2021 9:31:01 AM | ||||||||||||||||||||||||||||||||||
| 402362 | 4718 | 5/28/2021 9:30:51 AM | 5/28/2021 9:30:52 AM | IVR call:$55 | Received call for $746 for account 10360274 | 3996 | 5/28/2021 9:30:52 AM | ||||||||||||||||||||||||||||||||||
| 402360 | 4717 | 5/28/2021 9:30:02 AM | 5/28/2021 9:30:02 AM | IVR call:$54 | Received call for $745 for account 10427413 | 3995 | 5/28/2021 9:30:02 AM | ||||||||||||||||||||||||||||||||||
| 402355 | 4716 | 5/28/2021 9:28:31 AM | 5/28/2021 9:28:31 AM | IVR call:$53 | Received call for $744 for account 10427413 | 3995 | 5/28/2021 9:28:31 AM | ||||||||||||||||||||||||||||||||||
| 4715 | 5/28/2021 9:25:51 AM | 3/28/2022 7:08:29 AM | SIX MONTHS POLICY | SIX MONTHS POLICY<br/><b>Journal Number</b>: [BJ71804711]<br/><b>Journal Amount</b>: [-R2,447.54] | 27 | 3 | 3994 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T09:29:18.421Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:39:27.685Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-09-22T12:40:20.677Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 5 | |||||||||||||||||||||||
| 402340 | 4714 | 5/28/2021 9:25:08 AM | 5/28/2021 9:25:08 AM | IVR call:$52 | Received call for $743 for account 10417193 | 3993 | 5/28/2021 9:25:08 AM | ||||||||||||||||||||||||||||||||||
| 402327 | 4713 | 5/28/2021 9:23:14 AM | 5/28/2021 9:23:14 AM | IVR call:$51 | Received call for $742 for account 10417193 | 3993 | 5/28/2021 9:23:14 AM | ||||||||||||||||||||||||||||||||||
| 4712 | 5/28/2021 9:22:58 AM | 3/28/2022 6:35:04 AM | SIX MONTHS POLICY | SIX MONTHS POLICY<br/><b>Journal Number</b>: [BJ71804776] | 24 | 3 | 3992 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T09:26:25.089Z"}] | 1 | 95 | 15 |