Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 404765 | 4956 | 5/31/2021 1:32:46 PM | 5/31/2021 1:33:08 PM | IVR call: statement | Received call for statement for account 10314354 sent message: 27 | 8 | 2 | 4147 | 79 | 79 | 5/31/2021 1:33:08 PM | 115756 | |||||||||||||||||||||||||||||
| 404698 | 4955 | 5/31/2021 12:58:39 PM | 5/31/2021 12:59:08 PM | IVR call: statement | Received call for statement for account 10341896 sent message: 26 | 8 | 2 | 4146 | 79 | 79 | 5/31/2021 12:59:08 PM | 115755 | |||||||||||||||||||||||||||||
| 404684 | 4954 | 5/31/2021 12:50:53 PM | 5/31/2021 12:51:20 PM | IVR call: statement | Received call for statement for account 10044934 sent message: 25 | 8 | 2 | 4145 | 79 | 79 | 5/31/2021 12:51:20 PM | 115754 | |||||||||||||||||||||||||||||
| 404682 | 4954 | 5/31/2021 12:49:25 PM | 5/31/2021 12:49:27 PM | IVR call: balance | Received call for balance for account 10044934 undefined | 7 | 2 | 4145 | 78 | 78 | 5/31/2021 12:49:27 PM | ||||||||||||||||||||||||||||||
| 404667 | 4953 | 5/31/2021 12:39:21 PM | 5/31/2021 12:39:23 PM | IVR call: balance | Received call for balance for account 10114404 undefined | 7 | 2 | 4144 | 78 | 78 | 5/31/2021 12:39:23 PM | ||||||||||||||||||||||||||||||
| 404657 | 4952 | 5/31/2021 12:35:46 PM | 5/31/2021 12:35:48 PM | IVR call: balance | Received call for balance for account 10110212 undefined | 7 | 2 | 4143 | 78 | 78 | 5/31/2021 12:35:48 PM | ||||||||||||||||||||||||||||||
| 404656 | 4951 | 5/31/2021 12:34:48 PM | 5/31/2021 12:34:49 PM | IVR call: balance | Received call for balance for account 10114827 undefined | 7 | 2 | 4142 | 78 | 78 | 5/31/2021 12:34:49 PM | ||||||||||||||||||||||||||||||
| 404655 | 4951 | 5/31/2021 12:33:49 PM | 5/31/2021 12:34:12 PM | IVR call: statement | Received call for statement for account 10114827 sent message: 24 | 8 | 2 | 4142 | 79 | 79 | 5/31/2021 12:34:12 PM | 115753 | |||||||||||||||||||||||||||||
| 404635 | 4950 | 5/31/2021 12:15:50 PM | 5/31/2021 12:16:09 PM | IVR call: statement | Received call for statement for account 10269635 sent message: 23 | 8 | 2 | 4141 | 79 | 79 | 5/31/2021 12:16:09 PM | 115752 | |||||||||||||||||||||||||||||
| 404632 | 4949 | 5/31/2021 12:10:19 PM | 5/31/2021 12:10:21 PM | IVR call: balance | Received call for balance for account 10287533 undefined | 7 | 2 | 4140 | 78 | 78 | 5/31/2021 12:10:21 PM | ||||||||||||||||||||||||||||||
| 4948 | 5/31/2021 12:08:14 PM | 3/28/2022 7:25:06 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 4139 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-31T12:07:38.929Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T13:04:20.249Z"}] | 1 | 111 | 214 | 3/28/2022 7:25:06 AM | 17 | 214 | ||||||||||||||||||||||
| 404616 | 4947 | 5/31/2021 11:56:15 AM | 5/31/2021 11:56:15 AM | IVR call:$168 | Received call for $859 for account 10382074 | 740 | 5/31/2021 11:56:15 AM | ||||||||||||||||||||||||||||||||||
| 404595 | 4945 | 5/31/2021 11:37:35 AM | 5/31/2021 11:37:36 AM | IVR call: balance | Received call for balance for account 10049869 undefined | 7 | 2 | 4137 | 78 | 78 | 5/31/2021 11:37:36 AM | ||||||||||||||||||||||||||||||
| 404592 | 4946 | 5/31/2021 11:35:49 AM | 5/31/2021 11:35:51 AM | IVR call: balance | Received call for balance for account 10026478 undefined | 7 | 2 | 4138 | 78 | 78 | 5/31/2021 11:35:51 AM | ||||||||||||||||||||||||||||||
| 404591 | 4945 | 5/31/2021 11:33:58 AM | 5/31/2021 11:35:08 AM | IVR call: statement | Received call for statement for account 10049869 sent message: 22 | 8 | 2 | 4137 | 79 | 79 | 5/31/2021 11:35:08 AM | 115751 | |||||||||||||||||||||||||||||
| 404588 | 5/31/2021 11:33:12 AM | 5/31/2021 11:33:12 AM | IVR call:$167 | Received call for $858 for account undefined | 5/31/2021 11:33:12 AM | ||||||||||||||||||||||||||||||||||||
| 4943 | 5/31/2021 11:04:45 AM | 3/28/2022 7:10:22 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-31T11:04:10.185Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 404545 | 4944 | 5/31/2021 11:00:37 AM | 5/31/2021 11:00:38 AM | IVR call:$166 | Received call for $857 for account 10290340 | 4134 | 5/31/2021 11:00:38 AM | ||||||||||||||||||||||||||||||||||
| 404514 | 4942 | 5/31/2021 10:34:45 AM | 5/31/2021 10:35:00 AM | IVR call: statement | Received call for statement for account 10385779 sent message: 21 | 8 | 2 | 3198 | 79 | 79 | 5/31/2021 10:35:00 AM | 115750 | |||||||||||||||||||||||||||||
| 4914 | 5/31/2021 10:32:55 AM | 5/15/2022 10:45:33 AM | Water query - High consumption | <b>Water query - High consumption</b><div><b>Plumber's Letter received.</b></div><div><b>leak credit journal done , 202102-202103 av 5kl.</b></div><br/><b>Journal Amount</b>: [-R34,866.98]<br/><b>Journal Number</b>: [994370] | 27 | 3 | 4133 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-31T10:32:57.413Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T08:02:28.875Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T07:03:33.461Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-19T09:40:01.045Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-21T07:40:57.304Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-21T07:46:07.418Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-02T11:08:29.862Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:44:32.599Z"}] | 1 | 96 | 3 | 5/15/2022 10:45:33 AM | 15 | 3 |