Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 405505 | 4999 | 6/1/2021 8:15:59 AM | 6/1/2021 8:16:00 AM | IVR call: balance | Received call for balance for account 10375168 undefined | 7 | 2 | 4187 | 78 | 78 | 6/1/2021 8:16:00 AM | ||||||||||||||||||||||||||||||
| 4998 | 6/1/2021 8:15:54 AM | 1/7/2022 8:38:16 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><b>Query Leak</b>-Plumbers letter received</div><br/><b>Journal Number</b>: [395531] | 24 | 3 | 4186 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-01T08:16:00.230Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-28T11:42:17.371Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-29T10:58:29.278Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-29T11:47:48.449Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T06:48:11.539Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-01-07T08:31:41.481Z"}] | 1 | 96 | 230 | 230 | |||||||||||||||||||||||||
| 405467 | 4997 | 6/1/2021 8:02:57 AM | 6/1/2021 8:03:20 AM | IVR call: statement | Received call for statement for account 10416123 sent message: 47 | 8 | 2 | 4185 | 79 | 79 | 6/1/2021 8:03:20 AM | 115776 | |||||||||||||||||||||||||||||
| 4996 | 6/1/2021 8:00:54 AM | 2/26/2023 9:32:41 AM | waterquery | high water consumption<div><b><u>QRC RESPONSE</u></b>: WATER OVER READ JOURNAL DONE FOR 202011-202102</div> | 27 | 3 | 4184 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-01T08:00:18.436Z"}] | 1 | 67 | 2/26/2023 9:32:40 AM | 6 | 6 | |||||||||||||||||||||||
| 405448 | 4995 | 6/1/2021 7:55:31 AM | 6/1/2021 7:55:58 AM | IVR call: statement | Received call for statement for account 20348662 sent message: 46 | 8 | 2 | 4183 | 79 | 79 | 6/1/2021 7:55:58 AM | 115775 | |||||||||||||||||||||||||||||
| 405428 | 4994 | 6/1/2021 7:50:04 AM | 6/1/2021 7:50:23 AM | IVR call: statement | Received call for statement for account 10381022 sent message: 45 | 8 | 2 | 4182 | 79 | 79 | 6/1/2021 7:50:23 AM | 115774 | |||||||||||||||||||||||||||||
| 405421 | 4917 | 6/1/2021 7:47:47 AM | 6/1/2021 7:48:06 AM | IVR call: statement | Received call for statement for account 10401562 sent message: 44 | 8 | 2 | 4113 | 79 | 79 | 6/1/2021 7:48:06 AM | 115773 | |||||||||||||||||||||||||||||
| 405408 | 4993 | 6/1/2021 7:41:27 AM | 6/1/2021 7:41:27 AM | IVR call:$171 | Received call for $862 for account 10000648 | 4181 | 6/1/2021 7:41:27 AM | ||||||||||||||||||||||||||||||||||
| 405393 | 4985 | 6/1/2021 7:36:32 AM | 6/1/2021 7:36:33 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:36:33 AM | ||||||||||||||||||||||||||||||
| 405378 | 4992 | 6/1/2021 7:33:52 AM | 6/1/2021 7:34:21 AM | IVR call: statement | Received call for statement for account 10038379 sent message: 43 | 8 | 2 | 4180 | 79 | 79 | 6/1/2021 7:34:21 AM | 115772 | |||||||||||||||||||||||||||||
| 405364 | 4991 | 6/1/2021 7:26:50 AM | 1/17/2022 1:12:55 PM | IVR call: statement | Received call for statement for account 10409820 sent message: 42 | 8 | 2 | 4179 | 79 | [{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T12:28:57.959Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T12:34:02.865Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T13:12:55.668Z"}] | 79 | 1/17/2022 1:12:55 PM | 115771 | 56 | |||||||||||||||||||||||||||
| 405326 | 4985 | 6/1/2021 7:13:07 AM | 6/1/2021 7:13:08 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:13:08 AM | ||||||||||||||||||||||||||||||
| 405324 | 4990 | 6/1/2021 7:12:39 AM | 6/1/2021 7:12:41 AM | IVR call: balance | Received call for balance for account 10113857 undefined | 7 | 2 | 4178 | 78 | 78 | 6/1/2021 7:12:41 AM | ||||||||||||||||||||||||||||||
| 405320 | 4985 | 6/1/2021 7:10:50 AM | 6/1/2021 7:10:50 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:10:50 AM | ||||||||||||||||||||||||||||||
| 405317 | 4985 | 6/1/2021 7:10:06 AM | 6/1/2021 7:10:07 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:10:07 AM | ||||||||||||||||||||||||||||||
| 405300 | 4985 | 6/1/2021 7:05:49 AM | 6/1/2021 7:05:50 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:05:50 AM | ||||||||||||||||||||||||||||||
| 405295 | 4985 | 6/1/2021 7:04:40 AM | 6/1/2021 7:04:42 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:04:42 AM | ||||||||||||||||||||||||||||||
| 405286 | 4985 | 6/1/2021 7:00:21 AM | 6/1/2021 7:00:23 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 7:00:23 AM | ||||||||||||||||||||||||||||||
| 405281 | 4989 | 6/1/2021 6:58:41 AM | 6/1/2021 6:58:42 AM | IVR call: balance | Received call for balance for account 10389784 undefined | 7 | 2 | 4037 | 78 | 78 | 6/1/2021 6:58:42 AM | ||||||||||||||||||||||||||||||
| 405274 | 4739 | 6/1/2021 6:56:48 AM | 6/11/2021 10:06:50 AM | IVR call: balance | Received call for balance for account 10028207 undefined | 7 | 2 | 2087 | 78 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:06:50.693Z"}] | 78 | 6/11/2021 10:06:50 AM | 3 |