Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 405665 | 4985 | 6/1/2021 9:10:43 AM | 6/1/2021 9:10:44 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 9:10:44 AM | ||||||||||||||||||||||||||||||
| 405664 | 4985 | 6/1/2021 9:09:52 AM | 6/1/2021 9:09:53 AM | IVR call: balance | Received call for balance for account 10000037 undefined | 7 | 2 | 4174 | 78 | 78 | 6/1/2021 9:09:53 AM | ||||||||||||||||||||||||||||||
| 405659 | 5011 | 6/1/2021 9:08:25 AM | 6/1/2021 9:08:26 AM | IVR call: balance | Received call for balance for account 10427022 undefined | 7 | 2 | 1991 | 78 | 78 | 6/1/2021 9:08:26 AM | ||||||||||||||||||||||||||||||
| 405645 | 5010 | 6/1/2021 9:05:20 AM | 6/1/2021 9:05:21 AM | IVR call: balance | Received call for balance for account 10070003 undefined | 7 | 2 | 4197 | 78 | 78 | 6/1/2021 9:05:21 AM | ||||||||||||||||||||||||||||||
| 5004 | 6/1/2021 8:59:46 AM | 3/28/2022 7:08:29 AM | water query | Two water meters charging water. The other one has high water consumption. | 3 | 4196 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-01T08:59:10.915Z"}] | 1 | 67 | 194 | |||||||||||||||||||||||||||
| 5009 | 6/1/2021 8:58:48 AM | 6/1/2021 8:59:28 AM | HANDOVER ACCOUNT REVERSAL | HANDOVER ACCOUNT REVERSAL | 30 | 3 | 4195 | 2 | 23 | 10 | 71 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-01T08:58:50.460Z"}] | 10 | 71 | 173 | ||||||||||||||||||||||||||
| 405620 | 4999 | 6/1/2021 8:57:53 AM | 6/1/2021 8:57:54 AM | IVR call: balance | Received call for balance for account 10375168 undefined | 7 | 2 | 4187 | 78 | 78 | 6/1/2021 8:57:54 AM | ||||||||||||||||||||||||||||||
| 5008 | 6/1/2021 8:57:01 AM | 3/28/2022 6:35:04 AM | LATE TERMINATION | LATE TERMINATION, JOURNAL MANUAL.<br><b>Journal Number</b>: [876152]<div><br></div><div><b>RESPONSE QRC</b>:LATE TERMINATION,JOURNAL{876152} AUTHORISED</div> | 27 | 3 | 4194 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-01T08:57:03.375Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-23T09:29:47.082Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T10:47:25.318Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:37:51.187Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:05:40.264Z"}] | 6 | 122 | 230 | 3/28/2022 6:35:04 AM | 5 | 230 | ||||||||||||||||||||||
| 405603 | 4995 | 6/1/2021 8:53:35 AM | 6/1/2021 8:53:50 AM | IVR call: statement | Received call for statement for account 20348662 sent message: 50 | 8 | 2 | 4183 | 79 | 79 | 6/1/2021 8:53:50 AM | 115779 | |||||||||||||||||||||||||||||
| 405599 | 5007 | 6/1/2021 8:52:55 AM | 6/1/2021 8:52:56 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | 78 | 6/1/2021 8:52:56 AM | ||||||||||||||||||||||||||||||
| 5006 | 6/1/2021 8:52:15 AM | 3/28/2022 6:35:04 AM | water query | high water consumption. <div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 4192 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-01T08:51:40.150Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:36:19.301Z"}] | 1 | 111 | 214 | 3/28/2022 6:35:04 AM | 5 | 214 | ||||||||||||||||||||||
| 405568 | 5003 | 6/1/2021 8:37:28 AM | 6/1/2021 8:37:29 AM | IVR call: balance | Received call for balance for account 10169481 undefined | 7 | 2 | 4191 | 78 | 78 | 6/1/2021 8:37:29 AM | ||||||||||||||||||||||||||||||
| 405563 | 4995 | 6/1/2021 8:35:49 AM | 6/1/2021 8:36:07 AM | IVR call: statement | Received call for statement for account 20348662 sent message: 49 | 8 | 2 | 4183 | 79 | 79 | 6/1/2021 8:36:07 AM | 115778 | |||||||||||||||||||||||||||||
| 405535 | 5002 | 6/1/2021 8:22:50 AM | 6/1/2021 8:22:50 AM | IVR call:$172 | Received call for $863 for account 10358094 | 4190 | 6/1/2021 8:22:50 AM | ||||||||||||||||||||||||||||||||||
| 405536 | 5001 | 6/1/2021 8:22:35 AM | 6/1/2021 8:22:36 AM | IVR call: balance | Received call for balance for account 10289569 undefined | 7 | 2 | 4189 | 78 | 78 | 6/1/2021 8:22:36 AM | ||||||||||||||||||||||||||||||
| 405532 | 5000 | 6/1/2021 8:20:53 AM | 6/1/2021 8:20:54 AM | IVR call: balance | Received call for balance for account 10405017 undefined | 7 | 2 | 4188 | 78 | 78 | 6/1/2021 8:20:54 AM | ||||||||||||||||||||||||||||||
| 405528 | 5001 | 6/1/2021 8:20:25 AM | 6/1/2021 8:20:25 AM | IVR call: balance | Received call for balance for account 10289569 undefined | 7 | 2 | 4189 | 78 | 78 | 6/1/2021 8:20:25 AM | ||||||||||||||||||||||||||||||
| 405522 | 5000 | 6/1/2021 8:19:11 AM | 6/1/2021 8:19:33 AM | IVR call: statement | Received call for statement for account 10405017 sent message: 48 | 8 | 2 | 4188 | 79 | 79 | 6/1/2021 8:19:33 AM | 115777 | |||||||||||||||||||||||||||||
| 405514 | 5000 | 6/1/2021 8:18:14 AM | 6/1/2021 8:18:16 AM | IVR call: balance | Received call for balance for account 10405017 undefined | 7 | 2 | 4188 | 78 | 78 | 6/1/2021 8:18:16 AM | ||||||||||||||||||||||||||||||
| 405506 | 5000 | 6/1/2021 8:16:26 AM | 6/1/2021 8:16:28 AM | IVR call: balance | Received call for balance for account 10405017 undefined | 7 | 2 | 4188 | 78 | 78 | 6/1/2021 8:16:28 AM |