Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1070782 | 39706 | 2/20/2023 4:31:19 PM | 2/20/2023 4:31:20 PM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1070735 | 39705 | 2/20/2023 3:23:27 PM | 2/20/2023 3:23:28 PM | IVR call: balance | Received call for balance for account 10392660 undefined | 7 | 2 | 28494 | 78 | ||||||||||||||||||||||||||||||||
| 1070704 | 39703 | 2/20/2023 3:00:33 PM | 2/20/2023 3:00:34 PM | IVR call: balance | Received call for balance for account 10392395 undefined | 7 | 2 | 29169 | 78 | ||||||||||||||||||||||||||||||||
| 1070698 | 39702 | 2/20/2023 2:55:35 PM | 2/20/2023 2:56:02 PM | IVR call: statement | Received call for statement for account 10178944 sent message: 35778 | 8 | 2 | 20956 | 79 | ||||||||||||||||||||||||||||||||
| 1070642 | 39701 | 2/20/2023 2:12:15 PM | 2/20/2023 2:12:30 PM | IVR call: statement | Received call for statement for account 10169561 sent message: 35776 | 8 | 2 | 6220 | 79 | ||||||||||||||||||||||||||||||||
| 39700 | 2/20/2023 1:45:46 PM | 2/20/2023 1:45:48 PM | Plumber's Report | Water leak fixed | 22 | 3 | 31034 | 207 | 17 | 4 | 23 | 1 | 96 | 1208 | |||||||||||||||||||||||||||
| 1070609 | 39699 | 2/20/2023 1:42:01 PM | 2/20/2023 1:42:16 PM | IVR call: statement | Received call for statement for account 10238601 sent message: 35768 | 8 | 2 | 25184 | 79 | ||||||||||||||||||||||||||||||||
| 1070604 | 39698 | 2/20/2023 1:40:37 PM | 2/20/2023 1:40:55 PM | IVR call: statement | Received call for statement for account 10363563 sent message: 35767 | 8 | 2 | 31033 | 79 | ||||||||||||||||||||||||||||||||
| 39697 | 2/20/2023 1:36:47 PM | 2/20/2023 1:36:49 PM | water leak | Fixed leakage affidavit submitted | 30 | 3 | 31032 | 141 | 3 | 1 | 96 | 239 | |||||||||||||||||||||||||||||
| 39696 | 2/20/2023 12:59:23 PM | 2/20/2023 12:59:26 PM | Late Termination | Please transfer services from the previous owner to the new owner | 6 | 3 | 31030 | 9 | 5 | 2 | 23 | 6 | 122 | 9 | |||||||||||||||||||||||||||
| 1070514 | 39695 | 2/20/2023 12:57:40 PM | 2/20/2023 12:57:42 PM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 1070508 | 39694 | 2/20/2023 12:54:35 PM | 2/20/2023 12:54:54 PM | IVR call: meter-reading | Received call for meter-reading for account 10170380 Meter reading: [68410] Meter type: [water] | 10 | 2 | 2097 | 81 | ||||||||||||||||||||||||||||||||
| 16768 | 2/20/2023 12:53:00 PM | 2/20/2023 12:53:03 PM | Services still charged to previous owners account. | The rates and water amounts are still being charged to the previous owners account. The old acc no. is 10177429. The new correct acc no. is 10437309 | 23 | 3 | 19010 | 5 | 2 | 23 | 6 | 122 | 764 | ||||||||||||||||||||||||||||
| 16768 | 2/20/2023 12:52:55 PM | 2/20/2023 12:52:58 PM | Services still charged to previous owners account. | The rates and water amounts are still being charged to the previous owners account. The old acc no. is 10177429. The new correct acc no. is 10437309 | 23 | 3 | 19010 | 5 | 2 | 23 | 6 | 122 | 764 | ||||||||||||||||||||||||||||
| 39693 | 2/20/2023 12:50:23 PM | 2/20/2023 12:50:26 PM | Late Termination | Please transfer services from the previous owner to the new owner. | 6 | 3 | 31028 | 9 | 5 | 2 | 23 | 6 | 76 | 9 | |||||||||||||||||||||||||||
| 1070475 | 39692 | 2/20/2023 12:40:11 PM | 2/20/2023 12:40:12 PM | IVR call: balance | Received call for balance for account 10108347 undefined | 7 | 2 | 9124 | 78 | ||||||||||||||||||||||||||||||||
| 1070474 | 39691 | 2/20/2023 12:39:08 PM | 2/20/2023 12:39:09 PM | IVR call: balance | Received call for balance for account 10108347 undefined | 7 | 2 | 9124 | 78 | ||||||||||||||||||||||||||||||||
| 1070458 | 39690 | 2/20/2023 12:32:06 PM | 2/20/2023 12:32:45 PM | IVR call: meter-reading | Received call for meter-reading for account 10395795 Meter reading: [0595492] Meter type: [water] | 10 | 2 | 31026 | 81 | ||||||||||||||||||||||||||||||||
| 1070419 | 39689 | 2/20/2023 12:16:17 PM | 2/20/2023 12:16:34 PM | IVR call: statement | Received call for statement for account 10417827 sent message: 35748 | 8 | 2 | 31025 | 79 | ||||||||||||||||||||||||||||||||
| 1070384 | 39688 | 2/20/2023 11:44:38 AM | 2/20/2023 11:44:58 AM | IVR call: statement | Received call for statement for account 10260059 sent message: 35746 | 8 | 2 | 5956 | 79 |