Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 407870 | 5117 | 6/2/2021 2:37:46 PM | 6/2/2021 2:37:47 PM | IVR call: balance | Received call for balance for account 10266986 undefined | 7 | 2 | 4295 | 78 | 78 | 6/2/2021 2:37:47 PM | ||||||||||||||||||||||||||||||
| 407792 | 5176 | 6/2/2021 1:59:20 PM | 6/2/2021 1:59:20 PM | IVR call:$189 | Received call for $880 for account 10392421 | 4359 | 6/2/2021 1:59:20 PM | ||||||||||||||||||||||||||||||||||
| 407754 | 5174 | 6/2/2021 1:45:36 PM | 6/2/2021 1:45:37 PM | IVR call: balance | Received call for balance for account 10291534 undefined | 7 | 2 | 4357 | 78 | 78 | 6/2/2021 1:45:37 PM | ||||||||||||||||||||||||||||||
| 407749 | 4517 | 6/2/2021 1:44:50 PM | 6/2/2021 1:45:30 PM | IVR call: statement | Received call for statement for account 10377682 sent message: 97 | 8 | 2 | 3844 | 79 | 79 | 6/2/2021 1:45:30 PM | 115826 | |||||||||||||||||||||||||||||
| 5173 | 6/2/2021 1:28:39 PM | 6/2/2021 1:42:15 PM | 2 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-02T13:28:02.280Z"},{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-02T13:41:23.314Z"},{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-02T13:41:36.762Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 407687 | 5099 | 6/2/2021 1:21:12 PM | 6/2/2021 1:21:13 PM | IVR call:$188 | Received call for $879 for account 10399398 | 4274 | 6/2/2021 1:21:13 PM | ||||||||||||||||||||||||||||||||||
| 407681 | 6/2/2021 1:15:17 PM | 6/2/2021 1:15:17 PM | IVR call:$187 | Received call for $878 for account undefined | 6/2/2021 1:15:17 PM | ||||||||||||||||||||||||||||||||||||
| 407664 | 5171 | 6/2/2021 1:05:53 PM | 6/2/2021 1:06:11 PM | IVR call: meter-reading | Received call for meter-reading for account 10007023 Meter reading: [73] Meter type: [water] | 10 | 2 | 4355 | 81 | 81 | |||||||||||||||||||||||||||||||
| 407661 | 5170 | 6/2/2021 1:04:34 PM | 6/2/2021 1:04:52 PM | IVR call: statement | Received call for statement for account 10282701 sent message: 96 | 8 | 2 | 4354 | 79 | 79 | 6/2/2021 1:04:52 PM | 115825 | |||||||||||||||||||||||||||||
| 407658 | 5170 | 6/2/2021 1:03:44 PM | 6/2/2021 1:03:45 PM | IVR call: balance | Received call for balance for account 10282701 undefined | 7 | 2 | 4354 | 78 | 78 | 6/2/2021 1:03:45 PM | ||||||||||||||||||||||||||||||
| 407653 | 5170 | 6/2/2021 1:02:11 PM | 6/2/2021 1:02:51 PM | IVR call: statement | Received call for statement for account 10282701 sent message: 95 | 8 | 2 | 4354 | 79 | 79 | 6/2/2021 1:02:51 PM | 115824 | |||||||||||||||||||||||||||||
| 5169 | 6/2/2021 1:01:29 PM | 6/2/2021 1:01:29 PM | 2 | 4353 | |||||||||||||||||||||||||||||||||||||
| 5168 | 6/2/2021 12:58:48 PM | 4/12/2022 9:39:10 AM | High electricity consumption | Kindly investigate high electricity charges raised on this account<div>6 months policy journal approved 14/2/22</div><br/><b>Journal Amount</b>: [60738.80] | 27 | 3 | 4352 | 4 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-02T12:58:12.252Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-14T06:27:28.630Z"}] | 2 | 101 | 2 | 4/12/2022 9:39:10 AM | 4 | 2 | ||||||||||||||||||||||
| 407632 | 4912 | 6/2/2021 12:53:35 PM | 6/2/2021 12:53:35 PM | IVR call:$186 | Received call for $877 for account 10390047 | 4109 | 6/2/2021 12:53:35 PM | ||||||||||||||||||||||||||||||||||
| 5167 | 6/2/2021 12:43:12 PM | 1/12/2023 9:32:02 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC Response- consumer to advise if they have fixed any leaks during the queried period as there ais no report form water works. if any leaks where repaired consumer to submit plumbers report of affidavit to log a new query. </div><div>Query closed due to insufficient info.</div> | 27 | 3 | 4351 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-02T12:42:35.668Z"}] | 1 | 67 | 1/12/2023 9:32:02 AM | 141551 | 13 | 13 | ||||||||||||||||||||||
| 5166 | 6/2/2021 12:38:28 PM | 10/12/2021 8:00:17 AM | water query | high water consumption 20210422 | 10 | 2 | 4350 | 23 | 77 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-02T12:38:34.291Z"},{"op":"R","uid":"30","un":"thembekilem","dt":"2021-10-12T07:57:38.466Z"}] | 77 | 30 | |||||||||||||||||||||||||||||
| 407576 | 5035 | 6/2/2021 12:31:14 PM | 6/2/2021 12:31:15 PM | IVR call: balance | Received call for balance for account 10425863 undefined | 7 | 2 | 4219 | 78 | 78 | 6/2/2021 12:31:15 PM | ||||||||||||||||||||||||||||||
| 407574 | 5165 | 6/2/2021 12:30:26 PM | 6/2/2021 12:30:27 PM | IVR call: balance | Received call for balance for account 10110315 undefined | 7 | 2 | 4349 | 78 | 78 | 6/2/2021 12:30:27 PM | ||||||||||||||||||||||||||||||
| 407572 | 5165 | 6/2/2021 12:29:32 PM | 6/2/2021 12:29:33 PM | IVR call: balance | Received call for balance for account 10110315 undefined | 7 | 2 | 4349 | 78 | 78 | 6/2/2021 12:29:33 PM | ||||||||||||||||||||||||||||||
| 5164 | 6/2/2021 12:22:35 PM | 6/2/2021 12:26:55 PM | Leak letter | Leak affidavit submitted by consumer and filed. | 30 | 3 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T12:21:59.031Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T12:23:37.077Z"}] | 1 | 96 | 173 |