Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
5168
-
LatestTicket
-
-
CreatedAt
-
6/2/2021 12:58:48 PM
-
UpdatedAt
-
4/12/2022 9:39:10 AM
-
Subject
-
High electricity consumption
-
Description
-
Kindly investigate high electricity charges raised on this account<div>6 months policy journal approved 14/2/22</div><br/><b>Journal Amount</b>: [60738.80]
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
4352
-
OpenedBy
-
-
AssignedTo
-
4
-
Region
-
2
-
Department
-
23
-
QueryType
-
2
-
SubQueryType
-
44
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-02T12:58:12.252Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-14T06:27:28.630Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
2
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
2
-
ResolvedAt
-
4/12/2022 9:39:10 AM
-
Thread
-
-
ResolvedBy
-
4
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
2