Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1220 | 6/4/2021 7:58:08 AM | 3/28/2022 7:07:05 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve. | 27 | 3 | 1247 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T07:57:30.739Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:36:48.656Z"}] | 6 | 76 | 11 | 3/28/2022 7:07:05 AM | 15 | 11 | ||||||||||||||||||||||
| 5316 | 6/4/2021 7:56:30 AM | 3/28/2022 6:35:04 AM | WATER QUERY | WATER QUERY<br/><b>Journal Number</b>: [051377] | 24 | 3 | 4488 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-04T07:56:32.326Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-27T06:54:55.532Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-03-22T13:22:03.706Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 410034 | 5318 | 6/4/2021 7:48:12 AM | 6/4/2021 7:48:33 AM | IVR call: statement | Received call for statement for account 10216226 sent message: 131 | 8 | 2 | 2499 | 79 | 79 | 6/4/2021 7:48:33 AM | 115860 | |||||||||||||||||||||||||||||
| 410031 | 5318 | 6/4/2021 7:46:38 AM | 6/4/2021 7:47:14 AM | IVR call: statement | Received call for statement for account 10216226 sent message: 130 | 8 | 2 | 2499 | 79 | 79 | 6/4/2021 7:47:14 AM | 115859 | |||||||||||||||||||||||||||||
| 409995 | 5317 | 6/4/2021 7:34:53 AM | 6/4/2021 7:34:55 AM | IVR call: balance | Received call for balance for account 10013056 undefined | 7 | 2 | 4487 | 78 | 78 | 6/4/2021 7:34:55 AM | ||||||||||||||||||||||||||||||
| 409951 | 5315 | 6/4/2021 7:16:43 AM | 10/14/2021 9:57:40 AM | IVR call: statement | Received call for statement for account 10394270 sent message: 129 | 8 | 2 | 87 | 79 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T09:54:59.099Z"}] | 79 | 10/14/2021 9:57:40 AM | 115858 | 6 | |||||||||||||||||||||||||||
| 409938 | 5314 | 6/4/2021 7:14:42 AM | 6/4/2021 7:15:05 AM | IVR call: statement | Received call for statement for account 10007551 sent message: 128 | 8 | 2 | 4486 | 79 | 79 | 6/4/2021 7:15:05 AM | 115857 | |||||||||||||||||||||||||||||
| 409914 | 5313 | 6/4/2021 7:09:05 AM | 6/4/2021 7:09:28 AM | IVR call: statement | Received call for statement for account 10160529 sent message: 127 | 8 | 2 | 4485 | 79 | 79 | 6/4/2021 7:09:28 AM | 115856 | |||||||||||||||||||||||||||||
| 5311 | 6/4/2021 7:04:07 AM | 7/2/2022 8:27:03 AM | Water query - high consumption | <div style="text-align: left;">Water query - high consumption</div><div style="text-align: left;"><br></div><div style="text-align: left;">-account in order </div> | 27 | 3 | 4484 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T07:03:30.651Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-22T07:42:53.430Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-02T09:36:50.866Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-02T09:39:10.248Z"}] | 1 | 67 | 7/2/2022 8:27:02 AM | 13 | 13 | |||||||||||||||||||||||
| 409880 | 5310 | 6/4/2021 6:51:20 AM | 6/4/2021 6:51:21 AM | IVR call:$198 | Received call for $889 for account 10292251 | 4483 | 6/4/2021 6:51:21 AM | ||||||||||||||||||||||||||||||||||
| 5309 | 6/4/2021 6:49:06 AM | 3/28/2022 7:10:22 AM | Previous owner | Property was sold. please transfer all charges to new owner's account number : <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10397001.</span></span><div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">No change of ownership</td></tr></tbody></table></td></tr></tbody></table><div><span><span class="" style="width: 128px;"><br></span></span></div></div> | 27 | 3 | 4482 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-04T06:48:29.068Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:07:45.836Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:08:00.730Z"}] | 6 | 107 | 3/28/2022 7:10:22 AM | 11 | 214 | |||||||||||||||||||||||
| 409876 | 4981 | 6/4/2021 6:45:08 AM | 6/4/2021 6:45:09 AM | IVR call: balance | Received call for balance for account 10063114 undefined | 7 | 2 | 4170 | 78 | 78 | 6/4/2021 6:45:09 AM | ||||||||||||||||||||||||||||||
| 409849 | 5308 | 6/4/2021 6:16:00 AM | 6/4/2021 6:16:02 AM | IVR call: balance | Received call for balance for account 10393551 undefined | 7 | 2 | 4481 | 78 | 78 | 6/4/2021 6:16:02 AM | ||||||||||||||||||||||||||||||
| 409848 | 5308 | 6/4/2021 6:14:20 AM | 6/4/2021 6:14:22 AM | IVR call: balance | Received call for balance for account 10393551 undefined | 7 | 2 | 4481 | 78 | 78 | 6/4/2021 6:14:22 AM | ||||||||||||||||||||||||||||||
| 409846 | 6/4/2021 6:12:57 AM | 6/4/2021 6:12:58 AM | IVR call:$197 | Received call for $888 for account undefined | 6/4/2021 6:12:58 AM | ||||||||||||||||||||||||||||||||||||
| 409844 | 6/4/2021 6:11:43 AM | 6/4/2021 6:11:44 AM | IVR call:$196 | Received call for $887 for account undefined | 6/4/2021 6:11:44 AM | ||||||||||||||||||||||||||||||||||||
| 409833 | 5307 | 6/4/2021 5:56:52 AM | 6/4/2021 5:57:20 AM | IVR call: statement | Received call for statement for account 10175583 sent message: 126 | 8 | 2 | 4480 | 79 | 79 | 6/4/2021 5:57:20 AM | 115855 | |||||||||||||||||||||||||||||
| 409830 | 5307 | 6/4/2021 5:52:16 AM | 6/4/2021 5:52:18 AM | IVR call: balance | Received call for balance for account 10175583 undefined | 7 | 2 | 4480 | 78 | 78 | 6/4/2021 5:52:18 AM | ||||||||||||||||||||||||||||||
| 409759 | 5306 | 6/3/2021 6:06:59 PM | 6/3/2021 6:07:00 PM | IVR call: balance | Received call for balance for account 10173208 undefined | 7 | 2 | 4479 | 78 | 78 | 6/3/2021 6:07:00 PM | ||||||||||||||||||||||||||||||
| 409751 | 5306 | 6/3/2021 6:01:10 PM | 6/3/2021 6:01:12 PM | IVR call: balance | Received call for balance for account 10173208 undefined | 7 | 2 | 4479 | 78 | 78 | 6/3/2021 6:01:12 PM |