Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 411125 | 5419 | 6/5/2021 10:10:23 AM | 6/5/2021 10:10:25 AM | IVR call: balance | Received call for balance for account 10382661 undefined | 7 | 2 | 4583 | 78 | 78 | 6/5/2021 10:10:25 AM | ||||||||||||||||||||||||||||||
| 411120 | 5418 | 6/5/2021 10:07:33 AM | 6/5/2021 10:07:34 AM | IVR call: balance | Received call for balance for account 10087954 undefined | 7 | 2 | 4582 | 78 | 78 | 6/5/2021 10:07:34 AM | ||||||||||||||||||||||||||||||
| 411117 | 5417 | 6/5/2021 10:06:14 AM | 6/5/2021 10:06:32 AM | IVR call: statement | Received call for statement for account 10020676 sent message: 146 | 8 | 2 | 4581 | 79 | 79 | 6/5/2021 10:06:32 AM | 115875 | |||||||||||||||||||||||||||||
| 411115 | 5417 | 6/5/2021 10:05:07 AM | 6/5/2021 10:05:09 AM | IVR call: balance | Received call for balance for account 10020676 undefined | 7 | 2 | 4581 | 78 | 78 | 6/5/2021 10:05:09 AM | ||||||||||||||||||||||||||||||
| 5416 | 6/5/2021 9:45:03 AM | 10/23/2022 10:17:09 AM | high water consumption | consumer reported high water consumption , smart meter was installed and just after smart meter installation in February she was billed a huge amount for water and it was only for 108 days.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Write offs cleared water charges in 202106, query closed.</div> | 27 | 3 | 4580 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T09:44:25.001Z"}] | 1 | 67 | 10/23/2022 10:17:08 AM | 8 | 8 | |||||||||||||||||||||||
| 5415 | 6/5/2021 9:39:18 AM | 6/5/2021 9:39:20 AM | 2 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T09:38:40.324Z"}] | 176 | ||||||||||||||||||||||||||||||||||||
| 5414 | 6/5/2021 9:26:42 AM | 6/18/2022 7:37:40 AM | high water consumption | consumer submitted high water consumption which was billed just after smart meter was installed for only 28 days<div><br></div><div>-account in order </div> | 27 | 3 | 4579 | 74 | 4 | 23 | 1 | 48 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T09:26:03.738Z"}] | 1 | 48 | 6/18/2022 7:37:40 AM | 13 | 13 | |||||||||||||||||||||||
| 5413 | 6/5/2021 9:17:32 AM | 3/28/2022 7:25:06 AM | HIGH WATER CONSUMPTION | CONSUMER REPORTED HIGH WATER CONSUMPTION WHICH WAS BILLED JUST AFTER SMART METER WAS INSTALLED AND THE WATER BILLED WAS ONLY FOR 28 DAYS | 3 | 4 | 23 | 1 | 48 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T09:16:54.275Z"}] | 1 | 48 | 176 | ||||||||||||||||||||||||||||
| 5412 | 6/5/2021 9:02:04 AM | 3/28/2022 7:07:05 AM | HIGH WATER CONSUMPTION | CONSUMER SUBMITTED HIGH WATER CONSUMPTION THAT WAS BILLED ONLY FOR ONE MONTH | 3 | 4578 | 4 | 23 | 1 | 48 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T09:01:26.389Z"},{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T09:04:56.491Z"}] | 1 | 48 | 176 | |||||||||||||||||||||||||||
| 411051 | 5411 | 6/5/2021 8:29:54 AM | 6/5/2021 8:29:55 AM | IVR call: balance | Received call for balance for account 10294039 undefined | 7 | 2 | 4577 | 78 | 78 | 6/5/2021 8:29:55 AM | ||||||||||||||||||||||||||||||
| 411050 | 5411 | 6/5/2021 8:29:07 AM | 6/5/2021 8:29:09 AM | IVR call: balance | Received call for balance for account 10294039 undefined | 7 | 2 | 4577 | 78 | 78 | 6/5/2021 8:29:09 AM | ||||||||||||||||||||||||||||||
| 411040 | 5410 | 6/5/2021 8:11:01 AM | 6/5/2021 8:11:44 AM | IVR call: statement | Received call for statement for account 10351685 sent message: 145 | 8 | 2 | 4576 | 79 | 79 | 6/5/2021 8:11:44 AM | 115874 | |||||||||||||||||||||||||||||
| 411018 | 5327 | 6/5/2021 7:47:40 AM | 6/5/2021 7:47:41 AM | IVR call: balance | Received call for balance for account 10056095 undefined | 7 | 2 | 4495 | 78 | 78 | 6/5/2021 7:47:41 AM | ||||||||||||||||||||||||||||||
| 411015 | 5327 | 6/5/2021 7:45:20 AM | 6/5/2021 7:45:21 AM | IVR call: balance | Received call for balance for account 10056095 undefined | 7 | 2 | 4495 | 78 | 78 | 6/5/2021 7:45:21 AM | ||||||||||||||||||||||||||||||
| 411012 | 5327 | 6/5/2021 7:42:55 AM | 6/5/2021 7:42:57 AM | IVR call: balance | Received call for balance for account 10056095 undefined | 7 | 2 | 4495 | 78 | 78 | 6/5/2021 7:42:57 AM | ||||||||||||||||||||||||||||||
| 410810 | 5400 | 6/4/2021 3:49:42 PM | 6/4/2021 3:49:44 PM | IVR call: balance | Received call for balance for account 10116651 undefined | 7 | 2 | 4567 | 78 | 78 | 6/4/2021 3:49:44 PM | ||||||||||||||||||||||||||||||
| 410752 | 5409 | 6/4/2021 2:19:52 PM | 6/4/2021 2:19:53 PM | IVR call: balance | Received call for balance for account 10034161 undefined | 7 | 2 | 4575 | 78 | 78 | 6/4/2021 2:19:53 PM | ||||||||||||||||||||||||||||||
| 410751 | 5409 | 6/4/2021 2:18:45 PM | 6/4/2021 2:18:47 PM | IVR call: balance | Received call for balance for account 10034161 undefined | 7 | 2 | 4575 | 78 | 78 | 6/4/2021 2:18:47 PM | ||||||||||||||||||||||||||||||
| 410749 | 5408 | 6/4/2021 2:17:51 PM | 6/4/2021 2:17:53 PM | IVR call: balance | Received call for balance for account 10034162 undefined | 7 | 2 | 4574 | 78 | 78 | 6/4/2021 2:17:53 PM | ||||||||||||||||||||||||||||||
| 5406 | 6/4/2021 2:08:21 PM | 6/4/2021 2:08:23 PM | 1 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-06-04T14:08:27.198Z"}] | 9 |