Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 39743 | 2/21/2023 8:15:07 AM | 2/21/2023 8:15:11 AM | incorrect meter | consumer is being charged on an incorrect meter,meter on photo is sn212096322 | 6 | 3 | 31053 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 1071295 | 39742 | 2/21/2023 8:09:12 AM | 2/21/2023 8:09:13 AM | IVR call: balance | Received call for balance for account 10354150 undefined | 7 | 2 | 16186 | 78 | ||||||||||||||||||||||||||||||||
| 1071290 | 39741 | 2/21/2023 8:06:45 AM | 2/21/2023 8:07:03 AM | IVR call: statement | Received call for statement for account 10357170 sent message: 35814 | 8 | 2 | 5844 | 79 | ||||||||||||||||||||||||||||||||
| 1071276 | 39740 | 2/21/2023 8:01:52 AM | 2/21/2023 8:01:53 AM | IVR call: balance | Received call for balance for account 10419160 undefined | 7 | 2 | 31035 | 78 | ||||||||||||||||||||||||||||||||
| 39737 | 2/21/2023 7:53:52 AM | 2/21/2023 7:53:55 AM | HIGH CONSUMPTION | The consumer is complaining about the high consumption charged on the January 2023 statement. He has logged the water query to Mabel in 2021 and was promised that it will be solved when he left but up to date there was nothing done instead now he receive an account with high water charge. He is also claiming that there was no reading taken all these previous months and the consumption that reflect on the reading is incorrect he has never used 1kl per month | 6 | 3 | 31051 | 146 | 15 | 2 | 23 | 1 | 101 | 887 | |||||||||||||||||||||||||||
| 1071253 | 39739 | 2/21/2023 7:52:38 AM | 2/21/2023 7:52:40 AM | IVR call: balance | Received call for balance for account 10442909 undefined | 7 | 2 | 31008 | 78 | ||||||||||||||||||||||||||||||||
| 1071250 | 39738 | 2/21/2023 7:52:26 AM | 2/21/2023 7:52:27 AM | IVR call: balance | Received call for balance for account 10256255 undefined | 7 | 2 | 5389 | 78 | ||||||||||||||||||||||||||||||||
| 15497 | 2/21/2023 7:49:39 AM | 2/21/2023 7:51:12 AM | Account 10335156 - Availabilities not applicable | Availabilities not applicable for this Erf no 15447, as availabilities are already being charged on account 10255069. The property has been consolidated to Erf 15429. | 23 | 3 | 31050 | 5 | 2 | 23 | 4 | 120 | 506 | ||||||||||||||||||||||||||||
| 1071222 | 39736 | 2/21/2023 7:43:39 AM | 2/21/2023 7:43:41 AM | IVR call: balance | Received call for balance for account 10045504 undefined | 7 | 2 | 9050 | 78 | ||||||||||||||||||||||||||||||||
| 1071211 | 39734 | 2/21/2023 7:37:08 AM | 2/21/2023 7:37:24 AM | IVR call: statement | Received call for statement for account 10044342 sent message: 35803 | 8 | 2 | 30827 | 79 | ||||||||||||||||||||||||||||||||
| 1071182 | 39733 | 2/21/2023 7:25:13 AM | 2/21/2023 7:25:14 AM | IVR call: balance | Received call for balance for account 10049361 undefined | 7 | 2 | 3082 | 78 | ||||||||||||||||||||||||||||||||
| 1071170 | 39732 | 2/21/2023 7:20:23 AM | 2/21/2023 7:20:24 AM | IVR call: balance | Received call for balance for account 10049361 undefined | 7 | 2 | 3082 | 78 | ||||||||||||||||||||||||||||||||
| 39730 | 2/21/2023 7:19:26 AM | 2/21/2023 7:19:30 AM | consolidation of accounts. | erf 65371,65370,65369 and 72497 have been consolidated to erf 73304, please close all these accounts 10361004, 10361005, 10361006, 10361008 | 6 | 3 | 31047 | 110 | 5 | 2 | 23 | 3 | 50 | 205 | |||||||||||||||||||||||||||
| 1071154 | 39731 | 2/21/2023 7:17:15 AM | 2/21/2023 7:17:17 AM | IVR call: balance | Received call for balance for account 10419160 undefined | 7 | 2 | 31035 | 78 | ||||||||||||||||||||||||||||||||
| 39729 | 2/21/2023 7:01:39 AM | 2/21/2023 7:01:42 AM | water & basic electricity query | consumer is charged basic electricity yet on prepaid and also not charged | 6 | 3 | 31046 | 112 | 4 | 2 | 23 | 1 | 113 | 203 | |||||||||||||||||||||||||||
| 10955 | 2/21/2023 6:55:32 AM | 5/20/2023 9:59:44 AM | water | plumber's letter submitted<div>QRC Response :DATE 20/05/2023</div><div>ONLY ONE READING AFTER THE REPAIRS ,ACCOUNT TO BE MONITORED FOR TWO MORE MONTHS .</div><div><br></div><br/><b>Monitoring Reason</b>: [ONLY ONE READING AFTER REPAIRS] | 21 | 3 | 9698 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | 12 | ||||||||||||||||||||||||||
| 39727 | 2/21/2023 6:50:55 AM | 2/21/2023 6:50:59 AM | water | incorrect meter | 6 | 3 | 31045 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 1071058 | 39728 | 2/21/2023 6:50:40 AM | 2/21/2023 6:50:41 AM | IVR call: balance | Received call for balance for account 10108347 undefined | 7 | 2 | 9124 | 78 | ||||||||||||||||||||||||||||||||
| 39726 | 2/21/2023 6:48:49 AM | 2/21/2023 6:48:52 AM | incorrect meter | meter on system is different from meter on the photo brought by consumer | 6 | 3 | 31043 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 39724 | 2/21/2023 6:40:41 AM | 2/21/2023 6:40:44 AM | plumbers letter | plumbers letter | 6 | 3 | 31041 | 110 | 17 | 2 | 23 | 1 | 96 | 205 |