Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5497 | 6/7/2021 9:02:05 AM | 6/7/2021 9:02:06 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T09:02:07.025Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 412515 | 5495 | 6/7/2021 8:58:15 AM | 6/7/2021 8:58:41 AM | IVR call: statement | Received call for statement for account 10356684 sent message: 172 | 8 | 2 | 4658 | 79 | 79 | 6/7/2021 8:58:41 AM | 115901 | |||||||||||||||||||||||||||||
| 5494 | 6/7/2021 8:54:40 AM | 10/29/2022 9:16:59 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE:</u></b> Water works report dated 2021/09/16 REF:753968 , clean meter box found and stopcock was in close position and house vacant. Customer needs to advise if they had any internal repairs done in 2019/2021 period. Query closed, customer needs to re log query with more information. </div> | 27 | 3 | 4657 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T08:56:42.609Z"}] | 1 | 67 | 10/29/2022 9:16:59 AM | 138571 | 8 | 8 | ||||||||||||||||||||||
| 5491 | 6/7/2021 8:52:34 AM | 11/26/2022 12:52:19 PM | WATER QUERY | <div>QRC RESPONSE: 6 month policy processed, pending for authorization for 202001/202111.<br></div><div>Done on 19.11.2022 </div><div><b><br></b></div><div><b>Journal Number</b>: [018171]</div><b>Journal Amount</b>: [-R3,712.48] | 27 | 3 | 4656 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-07T08:52:36.439Z"}] | 1 | 101 | 11/26/2022 12:51:46 PM | 139773 | 3 | 3 | ||||||||||||||||||||||
| 412502 | 5493 | 6/7/2021 8:51:18 AM | 6/7/2021 8:51:41 AM | IVR call: statement | Received call for statement for account 10012081 sent message: 171 | 8 | 2 | 4655 | 79 | 79 | 6/7/2021 8:51:41 AM | 115900 | |||||||||||||||||||||||||||||
| 412500 | 5492 | 6/7/2021 8:49:58 AM | 6/7/2021 8:49:59 AM | IVR call: balance | Received call for balance for account 10063929 undefined | 7 | 2 | 4653 | 78 | 78 | 6/7/2021 8:49:59 AM | ||||||||||||||||||||||||||||||
| 5489 | 6/7/2021 8:48:57 AM | 11/9/2021 1:52:02 PM | Water reversals in April 2021 | Kindly assess water reversals from April 2020 | 30 | 3 | 4654 | 2 | 23 | 1 | 45 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-07T08:48:17.372Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:52:03.095Z"}] | 1 | 45 | 2 | ||||||||||||||||||||||||||
| 412496 | 5492 | 6/7/2021 8:48:41 AM | 6/7/2021 8:48:43 AM | IVR call: balance | Received call for balance for account 10063929 undefined | 7 | 2 | 4653 | 78 | 78 | 6/7/2021 8:48:43 AM | ||||||||||||||||||||||||||||||
| 412492 | 5490 | 6/7/2021 8:48:18 AM | 6/7/2021 8:48:40 AM | IVR call: statement | Received call for statement for account 10144465 sent message: 170 | 8 | 2 | 4652 | 79 | 79 | 6/7/2021 8:48:40 AM | 115899 | |||||||||||||||||||||||||||||
| 412482 | 5488 | 6/7/2021 8:42:43 AM | 6/7/2021 8:42:45 AM | IVR call: balance | Received call for balance for account 10049144 undefined | 7 | 2 | 4650 | 78 | 78 | 6/7/2021 8:42:45 AM | ||||||||||||||||||||||||||||||
| 5487 | 6/7/2021 8:42:23 AM | 3/28/2022 6:35:04 AM | WATER QUERY | WATER QUERY:<div><b>Water Leak: Plumbers Letter received.</b></div> | 3 | 4649 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T08:41:43.904Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T08:43:08.916Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T06:57:14.094Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-06T10:41:48.418Z"}] | 1 | 67 | 13 | |||||||||||||||||||||||||||
| 412469 | 5486 | 6/7/2021 8:39:13 AM | 6/7/2021 8:39:29 AM | IVR call: statement | Received call for statement for account 10190291 sent message: 169 | 8 | 2 | 4648 | 79 | 79 | 6/7/2021 8:39:29 AM | 115898 | |||||||||||||||||||||||||||||
| 412467 | 5485 | 6/7/2021 8:38:20 AM | 6/7/2021 8:38:37 AM | IVR call: statement | Received call for statement for account 10266117 sent message: 168 | 8 | 2 | 4647 | 79 | 79 | 6/7/2021 8:38:37 AM | 115897 | |||||||||||||||||||||||||||||
| 412463 | 5484 | 6/7/2021 8:37:29 AM | 6/7/2021 8:37:47 AM | IVR call: statement | Received call for statement for account 10365589 sent message: 167 | 8 | 2 | 4646 | 79 | 79 | 6/7/2021 8:37:47 AM | 115896 | |||||||||||||||||||||||||||||
| 412462 | 5483 | 6/7/2021 8:36:37 AM | 6/7/2021 8:36:54 AM | IVR call: statement | Received call for statement for account 10397389 sent message: 166 | 8 | 2 | 4645 | 79 | 79 | 6/7/2021 8:36:54 AM | 115895 | |||||||||||||||||||||||||||||
| 5480 | 6/7/2021 8:36:31 AM | 7/2/2022 10:39:48 AM | WATER QUERY | WATER QUERY<div><br></div><div>-indigent subsidy affected query period. account in order<br></div> | 27 | 3 | 4644 | 17 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T08:35:51.919Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T08:37:17.670Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T06:35:46.388Z"}] | 1 | 67 | 7/2/2022 10:39:48 AM | 13 | 13 | |||||||||||||||||||||||
| 412460 | 5482 | 6/7/2021 8:35:35 AM | 6/7/2021 8:35:55 AM | IVR call: statement | Received call for statement for account 10375116 sent message: 165 | 8 | 2 | 4643 | 79 | 79 | 6/7/2021 8:35:55 AM | 115894 | |||||||||||||||||||||||||||||
| 412458 | 5481 | 6/7/2021 8:35:34 AM | 6/7/2021 8:35:52 AM | IVR call: statement | Received call for statement for account 10049141 sent message: 164 | 8 | 2 | 4642 | 79 | 79 | 6/7/2021 8:35:52 AM | 115893 | |||||||||||||||||||||||||||||
| 5479 | 6/7/2021 8:34:53 AM | 7/6/2022 11:19:09 AM | Reverse Refuse | Kindly reverse refuse that was charging on the account from 2014/09<br/><b>Journal Number</b>: [127888] | 24 | 3 | 4641 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-07T08:34:13.372Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-14T06:48:26.654Z"}] | 4 | 106 | 4 | ||||||||||||||||||||||||||
| 412453 | 5470 | 6/7/2021 8:34:35 AM | 6/7/2021 8:34:49 AM | IVR call: statement | Received call for statement for account 10395834 sent message: 163 | 8 | 2 | 4633 | 79 | 79 | 6/7/2021 8:34:49 AM | 115892 |