Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 413289 | 5577 | 6/8/2021 6:02:57 AM | 6/8/2021 6:02:58 AM | IVR call: balance | Received call for balance for account 10024502 undefined | 7 | 2 | 4743 | 78 | 78 | 6/8/2021 6:02:58 AM | ||||||||||||||||||||||||||||||
| 413240 | 5576 | 6/7/2021 7:53:59 PM | 6/7/2021 7:54:01 PM | IVR call: balance | Received call for balance for account 10024926 undefined | 7 | 2 | 4742 | 78 | 78 | 6/7/2021 7:54:01 PM | ||||||||||||||||||||||||||||||
| 413190 | 4923 | 6/7/2021 5:03:08 PM | 6/7/2021 5:03:10 PM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 6/7/2021 5:03:10 PM | ||||||||||||||||||||||||||||||
| 413189 | 4923 | 6/7/2021 5:02:28 PM | 6/7/2021 5:02:29 PM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 6/7/2021 5:02:29 PM | ||||||||||||||||||||||||||||||
| 413134 | 4995 | 6/7/2021 2:50:10 PM | 6/7/2021 2:50:41 PM | IVR call: statement | Received call for statement for account 20348662 sent message: 192 | 8 | 2 | 4183 | 79 | 79 | 6/7/2021 2:50:41 PM | 115921 | |||||||||||||||||||||||||||||
| 413125 | 5565 | 6/7/2021 2:40:20 PM | 6/7/2021 2:40:21 PM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | 78 | 6/7/2021 2:40:21 PM | ||||||||||||||||||||||||||||||
| 413114 | 5574 | 6/7/2021 2:30:54 PM | 6/7/2021 2:30:56 PM | IVR call: balance | Received call for balance for account 10250752 undefined | 7 | 2 | 4740 | 78 | 78 | 6/7/2021 2:30:56 PM | ||||||||||||||||||||||||||||||
| 5573 | 6/7/2021 1:59:27 PM | 4/1/2022 9:32:51 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T14:01:51.725Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-04-01T09:32:52.223Z"}] | 1 | 67 | 2 | ||||||||||||||||||||||||||||
| 5572 | 6/7/2021 1:53:17 PM | 3/28/2022 7:07:05 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 4738 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T13:55:41.748Z"}] | 1 | 67 | 73 | |||||||||||||||||||||||||||
| 5571 | 6/7/2021 1:44:28 PM | 3/28/2022 7:23:36 AM | six months policy | manual jnl processed<br/><b>Journal Number</b>: [undefined] | 24 | 3 | 4737 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-07T13:43:48.220Z"}] | 1 | 67 | 11 | ||||||||||||||||||||||||||
| 5570 | 6/7/2021 1:40:40 PM | 6/12/2021 10:54:35 AM | six months policy | manual journal processed<br/><b>Journal Number</b>: [undefined]<br/><b>Journal Amount</b>: [9566.51] | 27 | 3 | 4736 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-07T13:40:00.231Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:53:34.599Z"}] | 1 | 67 | 6/12/2021 10:54:35 AM | 12 | 12 | |||||||||||||||||||||||
| 5569 | 6/7/2021 1:37:28 PM | 3/28/2022 7:10:22 AM | six months policy | manual journal processed<br/><b>Journal Number</b>: [undefined] | 24 | 3 | 4735 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-07T13:36:48.089Z"}] | 1 | 67 | 11 | ||||||||||||||||||||||||||
| 413048 | 5568 | 6/7/2021 1:36:32 PM | 6/7/2021 1:36:50 PM | IVR call: statement | Received call for statement for account 10365531 sent message: 191 | 8 | 2 | 4734 | 79 | 79 | 6/7/2021 1:36:50 PM | 115920 | |||||||||||||||||||||||||||||
| 5547 | 6/7/2021 1:17:48 PM | 4/19/2022 6:54:21 AM | High water consumption | water meter leak fixed by w/w in 2016,2017 and 2019 and no rebate was done please assist. control no.<div>549821,586668 and 687184.<br><div><br></div></div> | 30 | 3 | 4733 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T13:20:12.887Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-05T06:54:08.846Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-19T06:50:36.792Z"}] | 1 | 96 | 201 | 201 | |||||||||||||||||||||||||
| 5563 | 6/7/2021 1:17:44 PM | 7/2/2022 1:13:27 PM | WATER QUERY | WATER QUERY<div>-account closed<br></div> | 27 | 3 | 4732 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T13:17:05.042Z"}] | 1 | 67 | 7/2/2022 1:13:27 PM | 13 | 13 | |||||||||||||||||||||||
| 413014 | 5567 | 6/7/2021 1:16:07 PM | 6/7/2021 1:16:08 PM | IVR call: balance | Received call for balance for account 20009451 undefined | 7 | 2 | 4731 | 78 | 78 | 6/7/2021 1:16:08 PM | ||||||||||||||||||||||||||||||
| 413009 | 5567 | 6/7/2021 1:10:22 PM | 6/7/2021 1:10:42 PM | IVR call: statement | Received call for statement for account 20009451 sent message: 190 | 8 | 2 | 4731 | 79 | 79 | 6/7/2021 1:10:42 PM | 115919 | |||||||||||||||||||||||||||||
| 412993 | 5520 | 6/7/2021 1:04:53 PM | 6/7/2021 1:04:55 PM | IVR call: balance | Received call for balance for account 10371156 undefined | 7 | 2 | 4685 | 78 | 78 | 6/7/2021 1:04:55 PM | ||||||||||||||||||||||||||||||
| 412990 | 5565 | 6/7/2021 1:04:07 PM | 6/7/2021 1:04:08 PM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | 78 | 6/7/2021 1:04:08 PM | ||||||||||||||||||||||||||||||
| 412989 | 5520 | 6/7/2021 1:03:52 PM | 6/7/2021 1:03:54 PM | IVR call: balance | Received call for balance for account 10371156 undefined | 7 | 2 | 4685 | 78 | 78 | 6/7/2021 1:03:54 PM |