Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 414783 | 5692 | 6/9/2021 6:05:50 AM | 6/9/2021 6:06:19 AM | IVR call: statement | Received call for statement for account 10360393 sent message: 214 | 8 | 2 | 4846 | 79 | 79 | 6/9/2021 6:06:19 AM | 115943 | |||||||||||||||||||||||||||||
| 414781 | 5692 | 6/9/2021 6:04:31 AM | 6/9/2021 6:04:31 AM | IVR call:$221 | Received call for $912 for account 10360393 | 4846 | 6/9/2021 6:04:31 AM | ||||||||||||||||||||||||||||||||||
| 414776 | 5693 | 6/9/2021 6:02:54 AM | 6/9/2021 6:02:56 AM | IVR call: balance | Received call for balance for account 10350693 undefined | 7 | 2 | 4847 | 78 | 78 | 6/9/2021 6:02:56 AM | ||||||||||||||||||||||||||||||
| 414772 | 5692 | 6/9/2021 6:02:36 AM | 6/9/2021 6:03:31 AM | IVR call: statement | Received call for statement for account 10360393 sent message: 213 | 8 | 2 | 4846 | 79 | 79 | 6/9/2021 6:03:31 AM | 115942 | |||||||||||||||||||||||||||||
| 414760 | 5691 | 6/9/2021 5:39:25 AM | 6/9/2021 5:39:27 AM | IVR call: balance | Received call for balance for account 10139786 undefined | 7 | 2 | 4845 | 78 | 78 | 6/9/2021 5:39:27 AM | ||||||||||||||||||||||||||||||
| 414755 | 5627 | 6/9/2021 5:37:33 AM | 6/9/2021 5:37:35 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 6/9/2021 5:37:35 AM | ||||||||||||||||||||||||||||||
| 414739 | 5690 | 6/9/2021 5:18:56 AM | 6/9/2021 5:18:58 AM | IVR call: balance | Received call for balance for account 10267989 undefined | 7 | 2 | 4844 | 78 | 78 | 6/9/2021 5:18:58 AM | ||||||||||||||||||||||||||||||
| 414556 | 5688 | 6/8/2021 2:57:04 PM | 6/8/2021 2:57:06 PM | IVR call: balance | Received call for balance for account 10038961 undefined | 7 | 2 | 4843 | 78 | 78 | 6/8/2021 2:57:06 PM | ||||||||||||||||||||||||||||||
| 414548 | 5687 | 6/8/2021 2:40:49 PM | 6/8/2021 2:40:51 PM | IVR call: balance | Received call for balance for account 10419028 undefined | 7 | 2 | 4842 | 78 | 78 | 6/8/2021 2:40:51 PM | ||||||||||||||||||||||||||||||
| 414515 | 5686 | 6/8/2021 2:18:37 PM | 6/8/2021 2:18:57 PM | IVR call: statement | Received call for statement for account 10420036 sent message: 212 | 8 | 2 | 4841 | 79 | 79 | 6/8/2021 2:18:57 PM | 115941 | |||||||||||||||||||||||||||||
| 414470 | 5685 | 6/8/2021 1:41:24 PM | 6/8/2021 1:41:25 PM | IVR call:$220 | Received call for $911 for account 10045322 | 4840 | 6/8/2021 1:41:25 PM | ||||||||||||||||||||||||||||||||||
| 5677 | 6/8/2021 1:40:28 PM | 6/8/2021 1:46:46 PM | Meter Number Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px; background-color: rgb(255, 255, 255);">Meter Number Incorrect </span> | 4 | 3 | 4836 | 13 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:39:48.107Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:45:10.485Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:45:23.423Z"}] | 1 | 46 | 6/8/2021 1:46:46 PM | 13 | 4 | |||||||||||||||||||||||
| 414465 | 5682 | 6/8/2021 1:38:22 PM | 6/8/2021 1:38:24 PM | IVR call: balance | Received call for balance for account 10106740 undefined | 7 | 2 | 4839 | 78 | 78 | 6/8/2021 1:38:24 PM | ||||||||||||||||||||||||||||||
| 5681 | 6/8/2021 1:36:04 PM | 11/20/2022 10:54:30 AM | Meter changed | <br><table border="0" cellpadding="0" cellspacing="0" width="194" style="border-collapse: collapse;width:145pt"><tbody><tr height="34" style="mso-height-source:userset;height:25.8pt"> <td height="34" class="xl63" width="194" style="height:25.8pt;width:145pt">DEFERENT METER ON SITE AND SYSTEM<br><br><b><u>QRC RESPONSE</u></b>: Meter inspection and verification sent to the department. 2022/11.20</td></tr></tbody></table> | 23 | 3 | 4838 | 4 | 1 | 1 | 45 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:35:24.026Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:52:56.434Z"}] | 1 | 45 | 134309 | 8 | |||||||||||||||||||||||||
| 414458 | 5627 | 6/8/2021 1:32:35 PM | 6/8/2021 1:32:37 PM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 6/8/2021 1:32:37 PM | ||||||||||||||||||||||||||||||
| 414449 | 5680 | 6/8/2021 1:29:43 PM | 6/8/2021 1:29:45 PM | IVR call: balance | Received call for balance for account 10393597 undefined | 7 | 2 | 4837 | 78 | 78 | 6/8/2021 1:29:45 PM | ||||||||||||||||||||||||||||||
| 414446 | 6/8/2021 1:27:51 PM | 6/8/2021 1:27:52 PM | IVR call:$219 | Received call for $910 for account undefined | 6/8/2021 1:27:52 PM | ||||||||||||||||||||||||||||||||||||
| 5677 | 6/8/2021 1:27:21 PM | 6/14/2021 1:18:08 PM | Meter Number Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"> </span>Remove water meter B-ORE641<p class="MsoNormal"><o:p></o:p></p> | 4 | 3 | 4836 | 6 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:26:40.785Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:40:58.178Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T13:42:50.082Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-14T13:17:56.065Z"}] | 1 | 46 | 6/14/2021 1:18:08 PM | 6 | 4 | |||||||||||||||||||||||
| 5679 | 6/8/2021 1:17:19 PM | 6/30/2022 12:29:49 PM | no valid query details submitted | no valid query details submitted<br><br/><b>Journal Number</b>: [771108] | 27 | 3 | 4835 | 4 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-08T13:17:20.923Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T06:38:07.834Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:21:59.421Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:48:16.588Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-15T11:40:32.731Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-04-08T12:54:02.409Z"}] | 1 | 101 | 13 | 6/30/2022 12:29:49 PM | 134126 | 7 | 7 | |||||||||||||||||||||
| 5678 | 6/8/2021 1:05:34 PM | 7/2/2022 9:11:50 AM | Water | high water consumption <div>2022.06.02 INVESTIGATING ABOUT 2021.04 READINGS <br><div><br></div></div> | 30 | 3 | 4834 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-06-08T13:04:59.385Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-16T11:54:14.325Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-16T11:54:24.346Z"}] | 1 | 67 | 134298 | 4 |