Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 416617 | 5843 | 6/10/2021 8:58:21 AM | 6/10/2021 8:58:21 AM | IVR call:$224 | Received call for $915 for account 10361418 | 4988 | 6/10/2021 8:58:21 AM | ||||||||||||||||||||||||||||||||||
| 416614 | 5246 | 6/10/2021 8:57:04 AM | 6/10/2021 8:57:05 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/10/2021 8:57:05 AM | ||||||||||||||||||||||||||||||
| 416604 | 5842 | 6/10/2021 8:54:51 AM | 2/2/2022 12:31:30 PM | IVR call: statement | Received call for statement for account 10189823 sent message: 241 | 8 | 2 | 4987 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2022-02-02T12:31:00.979Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-02-02T12:31:30.720Z"}] | 79 | 2/2/2022 12:31:30 PM | 115970 | 18 | |||||||||||||||||||||||||||
| 416589 | 5841 | 6/10/2021 8:45:15 AM | 6/10/2021 8:45:41 AM | IVR call: statement | Received call for statement for account 10283572 sent message: 240 | 8 | 2 | 4986 | 79 | 79 | 6/10/2021 8:45:41 AM | 115969 | |||||||||||||||||||||||||||||
| 5840 | 6/10/2021 8:44:30 AM | 11/13/2022 12:10:14 PM | WATER QUERY | As per assessment the consumer submitted a plumbers invoice that has no date of the repairs, according to policy the invoice should state clearly the date of repairs and what was repaired. The consumer must submit another invoice clearly stating everything for further investigation.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer needs to submit a letter starting date of repair. Query closed and customer needs to open a new query and attach the required information.</div> | 27 | 3 | 4985 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T08:44:33.131Z"}] | 1 | 67 | 11/13/2022 12:10:13 PM | 134440 | 8 | 8 | ||||||||||||||||||||||
| 416577 | 5839 | 6/10/2021 8:41:42 AM | 6/10/2021 8:41:47 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | 78 | 6/10/2021 8:41:47 AM | ||||||||||||||||||||||||||||||
| 416564 | 5838 | 6/10/2021 8:37:47 AM | 6/10/2021 8:38:09 AM | IVR call: statement | Received call for statement for account 10274125 sent message: 239 | 8 | 2 | 4983 | 79 | 79 | 6/10/2021 8:38:09 AM | 115968 | |||||||||||||||||||||||||||||
| 416544 | 5837 | 6/10/2021 8:33:45 AM | 6/10/2021 8:34:13 AM | IVR call: statement | Received call for statement for account 10248351 sent message: 238 | 8 | 2 | 4982 | 79 | 79 | 6/10/2021 8:34:13 AM | 115967 | |||||||||||||||||||||||||||||
| 416524 | 5836 | 6/10/2021 8:28:44 AM | 6/10/2021 8:28:45 AM | IVR call: balance | Received call for balance for account 10217572 undefined | 7 | 2 | 4981 | 78 | 78 | 6/10/2021 8:28:45 AM | ||||||||||||||||||||||||||||||
| 416512 | 5835 | 6/10/2021 8:25:17 AM | 6/10/2021 8:25:42 AM | IVR call: statement | Received call for statement for account 10375530 sent message: 237 | 8 | 2 | 4980 | 79 | 79 | 6/10/2021 8:25:42 AM | 115966 | |||||||||||||||||||||||||||||
| 416510 | 5834 | 6/10/2021 8:24:22 AM | 6/10/2021 8:24:38 AM | IVR call: statement | Received call for statement for account 10366523 sent message: 236 | 8 | 2 | 4979 | 79 | 79 | 6/10/2021 8:24:38 AM | 115965 | |||||||||||||||||||||||||||||
| 5833 | 6/10/2021 8:00:49 AM | 3/28/2022 7:08:29 AM | 100% leak credit processed | 100% leak credit processed 2018/12. <br><b>Journal Number</b>: [840419] - duplicate journal deleted<div><br></div> | 27 | 3 | 4978 | 6 | 4 | 23 | 1 | 49 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-10T08:00:08.492Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-11T07:27:26.262Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T07:47:08.677Z"}] | 1 | 49 | 3/28/2022 7:08:29 AM | 6 | 3 | |||||||||||||||||||||||
| 416449 | 5832 | 6/10/2021 7:56:08 AM | 6/10/2021 7:56:10 AM | IVR call: balance | Received call for balance for account 10417242 undefined | 7 | 2 | 4977 | 78 | 78 | 6/10/2021 7:56:10 AM | ||||||||||||||||||||||||||||||
| 5831 | 6/10/2021 7:52:57 AM | 3/28/2022 6:35:04 AM | Previous owner | Property now belongs to BCMM.<div><br></div><div><br><div>No change of ownership<br></div></div> | 27 | 3 | 4976 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-10T07:53:49.964Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:47:21.469Z"}] | 6 | 107 | 3/28/2022 6:35:04 AM | 5 | 214 | |||||||||||||||||||||||
| 416423 | 5830 | 6/10/2021 7:49:26 AM | 6/10/2021 7:49:41 AM | IVR call: statement | Received call for statement for account 10400158 sent message: 235 | 8 | 2 | 4975 | 79 | 79 | 6/10/2021 7:49:41 AM | 115964 | |||||||||||||||||||||||||||||
| 5829 | 6/10/2021 7:45:01 AM | 4/12/2022 9:39:10 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-10T07:45:54.334Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 5828 | 6/10/2021 7:43:38 AM | 6/10/2021 7:44:22 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-10T07:44:31.340Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 416397 | 5809 | 6/10/2021 7:40:45 AM | 6/10/2021 7:40:46 AM | IVR call: balance | Received call for balance for account 10386129 undefined | 7 | 2 | 4955 | 78 | 78 | 6/10/2021 7:40:46 AM | ||||||||||||||||||||||||||||||
| 5827 | 6/10/2021 7:38:22 AM | 6/10/2021 7:38:53 AM | Late termination | Late termination | 3 | 4972 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-10T07:37:41.093Z"}] | 6 | 107 | 20 | |||||||||||||||||||||||||||
| 5826 | 6/10/2021 7:36:51 AM | 8/20/2021 8:18:06 AM | 2 | 4971 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-10T07:36:09.576Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T08:16:58.208Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T08:18:13.247Z"}] | 230 |