Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5919 | 6/11/2021 7:42:14 AM | 3/28/2022 7:25:06 AM | LATE TERMINATION QUERY | CONSUMER STATES THAT HE HAS NOT BEEN RESIDING ON THE PROPERTY FOR TEN YEARS. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 5059 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T07:42:16.633Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:45:08.492Z"}] | 6 | 107 | 3/28/2022 7:25:06 AM | 17 | 214 | |||||||||||||||||||||||
| 5918 | 6/11/2021 7:36:13 AM | 6/18/2022 8:02:39 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER AND REQUESTS CHECK READING. STATES THAT CURRENT READING IS 77657. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>-account in order </div> | 27 | 3 | 5058 | 13 | 3 | 23 | 1 | 47 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T07:36:14.795Z"}] | 1 | 47 | 6/18/2022 8:02:38 AM | 13 | 13 | |||||||||||||||||||||||
| 417637 | 5917 | 6/11/2021 7:32:43 AM | 6/11/2021 7:32:44 AM | IVR call: balance | Received call for balance for account 10017968 undefined | 7 | 2 | 5057 | 78 | 78 | 6/11/2021 7:32:44 AM | ||||||||||||||||||||||||||||||
| 5916 | 6/11/2021 7:30:03 AM | 11/20/2022 8:51:15 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>A new meter needs to be transferred to current account </div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer is billed interim charges which is system automated. Once new meter is added and readings processed interim charges will reverse. Meter update request sent, query resolved there is no High Consumption.</div><div><br></div> | 27 | 3 | 5056 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T07:30:05.601Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2022-03-03T10:27:26.571Z"}] | 1 | 67 | 11/20/2022 8:51:15 AM | 139847 | 8 | 8 | ||||||||||||||||||||||
| 417582 | 5915 | 6/11/2021 7:14:06 AM | 6/11/2021 7:14:07 AM | IVR call: balance | Received call for balance for account 10007086 undefined | 7 | 2 | 5055 | 78 | 78 | 6/11/2021 7:14:07 AM | ||||||||||||||||||||||||||||||
| 417581 | 5914 | 6/11/2021 7:13:10 AM | 6/11/2021 7:13:12 AM | IVR call: balance | Received call for balance for account 10351555 undefined | 7 | 2 | 5054 | 78 | 78 | 6/11/2021 7:13:12 AM | ||||||||||||||||||||||||||||||
| 417570 | 5914 | 6/11/2021 7:10:59 AM | 6/11/2021 7:11:00 AM | IVR call: balance | Received call for balance for account 10351555 undefined | 7 | 2 | 5054 | 78 | 78 | 6/11/2021 7:11:00 AM | ||||||||||||||||||||||||||||||
| 417572 | 5913 | 6/11/2021 7:10:50 AM | 6/11/2021 7:11:20 AM | IVR call: statement | Received call for statement for account 10414076 sent message: 261 | 8 | 2 | 5053 | 79 | 79 | 6/11/2021 7:11:20 AM | 115990 | |||||||||||||||||||||||||||||
| 417567 | 5913 | 6/11/2021 7:10:00 AM | 6/11/2021 7:10:01 AM | IVR call: balance | Received call for balance for account 10414076 undefined | 7 | 2 | 5053 | 78 | 78 | 6/11/2021 7:10:01 AM | ||||||||||||||||||||||||||||||
| 417559 | 5913 | 6/11/2021 7:09:10 AM | 6/11/2021 7:09:11 AM | IVR call: balance | Received call for balance for account 10414076 undefined | 7 | 2 | 5053 | 78 | 78 | 6/11/2021 7:09:11 AM | ||||||||||||||||||||||||||||||
| 5912 | 6/11/2021 7:06:42 AM | 3/28/2022 7:08:29 AM | Interest reversal | Rates reversal 202010-202011<br/><b>Journal Number</b>: [840955] | 28 | 3 | 5052 | 2 | 23 | 8 | 61 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-11T07:06:00.356Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-22T09:31:24.509Z"}] | 8 | 61 | 172 | ||||||||||||||||||||||||||
| 417529 | 5908 | 6/11/2021 6:59:23 AM | 6/11/2021 6:59:25 AM | IVR call: balance | Received call for balance for account 10330213 undefined | 7 | 2 | 5049 | 78 | 78 | 6/11/2021 6:59:25 AM | ||||||||||||||||||||||||||||||
| 417502 | 5910 | 6/11/2021 6:49:48 AM | 6/11/2021 6:50:07 AM | IVR call: statement | Received call for statement for account 10000164 undefined | 5051 | 6/11/2021 6:50:07 AM | ||||||||||||||||||||||||||||||||||
| 5909 | 6/11/2021 6:42:59 AM | 6/11/2021 6:46:03 AM | Six months policy | Please assess account for six months policy for period 2019/02-2019/11 | 30 | 3 | 5050 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-11T06:42:17.190Z"}] | 1 | 95 | 173 | ||||||||||||||||||||||||||
| 417482 | 5908 | 6/11/2021 6:40:49 AM | 6/11/2021 6:40:49 AM | IVR call: balance | Received call for balance for account 10330213 undefined | 7 | 2 | 5049 | 78 | 78 | 6/11/2021 6:40:49 AM | ||||||||||||||||||||||||||||||
| 417475 | 5908 | 6/11/2021 6:38:23 AM | 6/11/2021 6:38:24 AM | IVR call: balance | Received call for balance for account 10330213 undefined | 7 | 2 | 5049 | 78 | 78 | 6/11/2021 6:38:24 AM | ||||||||||||||||||||||||||||||
| 417471 | 5907 | 6/11/2021 6:36:50 AM | 6/11/2021 6:36:51 AM | IVR call: balance | Received call for balance for account 10031152 undefined | 7 | 2 | 5048 | 78 | 78 | 6/11/2021 6:36:51 AM | ||||||||||||||||||||||||||||||
| 417469 | 5906 | 6/11/2021 6:35:36 AM | 6/11/2021 6:35:37 AM | IVR call: balance | Received call for balance for account 10031151 undefined | 7 | 2 | 5047 | 78 | 78 | 6/11/2021 6:35:37 AM | ||||||||||||||||||||||||||||||
| 417467 | 5905 | 6/11/2021 6:35:20 AM | 6/11/2021 6:35:21 AM | IVR call: balance | Received call for balance for account 10063429 undefined | 7 | 2 | 5046 | 78 | 78 | 6/11/2021 6:35:21 AM | ||||||||||||||||||||||||||||||
| 417466 | 5904 | 6/11/2021 6:34:52 AM | 6/11/2021 6:34:53 AM | IVR call: balance | Received call for balance for account 10216307 undefined | 7 | 2 | 5045 | 78 | 78 | 6/11/2021 6:34:53 AM |