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5916
LatestTicket
CreatedAt
6/11/2021 7:30:03 AM
UpdatedAt
11/20/2022 8:51:15 AM
Subject
HIGH WATER CONSUMPTION
Description
CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>A new meter needs to be transferred to current account&nbsp;&nbsp;</div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer is billed interim charges which is system automated. Once new meter is added and readings processed interim charges will reverse. Meter update request sent, query resolved there is no High Consumption.</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5056
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AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
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History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T07:30:05.601Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2022-03-03T10:27:26.571Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/20/2022 8:51:15 AM
Thread
139847
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
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8