Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
6059 6/14/2021 8:04:01 AM 3/28/2022 7:07:05 AM Credit <span lang="EN-US" style="font-size: 12pt; font-family: Calibri, sans-serif;">reverse the sundry rates, sewerage housing and fire levy on account 10146238 as this erf was subdivided from erf 13344 East London and registered as erf 45251 East London and was rated seperatly as from 01 July 2009 on account 10338323</span> 3 5195 2 23 7 60 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:04:20.401Z"}] 7 60 20
419804 5809 6/14/2021 8:03:59 AM 6/14/2021 8:04:15 AM IVR call: statement Received call for statement for account 10386129 sent message: 296 8 2 4955 79 79 6/14/2021 8:04:15 AM 116025
419802 6056 6/14/2021 8:03:04 AM 6/14/2021 8:03:06 AM IVR call: balance Received call for balance for account 10360085 undefined 7 2 5191 78 78 6/14/2021 8:03:06 AM
419778 6055 6/14/2021 7:58:18 AM 6/14/2021 7:58:19 AM IVR call: balance Received call for balance for account 10285201 undefined 7 2 5190 78 78 6/14/2021 7:58:19 AM
6057 6/14/2021 7:57:59 AM 6/14/2021 7:58:01 AM 2 5194 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T07:58:18.927Z"}] 20
419779 6058 6/14/2021 7:57:54 AM 6/14/2021 7:58:12 AM IVR call: statement Received call for statement for account 10353678 sent message: 295 8 2 5193 79 79 6/14/2021 7:58:12 AM 116024
419776 6056 6/14/2021 7:55:53 AM 6/14/2021 7:56:11 AM IVR call: statement Received call for statement for account 10360085 sent message: 294 8 2 5191 79 79 6/14/2021 7:56:11 AM 116023
419770 6055 6/14/2021 7:53:37 AM 6/14/2021 7:53:59 AM IVR call: statement Received call for statement for account 10285201 sent message: 293 8 2 5190 79 79 6/14/2021 7:53:59 AM 116022
419759 6054 6/14/2021 7:50:13 AM 6/14/2021 7:50:14 AM IVR call: balance Received call for balance for account 10281930 undefined 7 2 5189 78 78 6/14/2021 7:50:14 AM
6053 6/14/2021 7:48:12 AM 5/10/2022 1:42:16 PM sew please transfer sew tariff to new owners account and adjust account&nbsp;<div><br></div><div>SEWERAGE CHARGING ON CURRENT OWNER</div> 27 3 5188 13 2 23 93 58 [{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-14T07:48:49.397Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T13:39:31.861Z"}] 93 117 5 5/10/2022 1:42:16 PM 13 5
419753 6052 6/14/2021 7:46:04 AM 6/14/2021 7:46:05 AM IVR call:$237 Received call for $928 for account 10066304 5187 6/14/2021 7:46:05 AM
6050 6/14/2021 7:44:34 AM 7/3/2022 7:16:17 AM WATER QUERY WATER QUERY<div><br></div><div><b><u>QRC RESPONSE;</u></b></div><div>REVERSE WATER AS TARIFF WAS CHANGED ON THE ACCOUNT.</div><div><br></div><div><br></div> 30 3 5186 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T07:44:54.251Z"}] 1 67 134409 6
419746 6051 6/14/2021 7:41:53 AM 6/14/2021 7:41:54 AM IVR call: balance Received call for balance for account 10015958 undefined 7 2 5185 78 78 6/14/2021 7:41:54 AM
6049 6/14/2021 7:41:38 AM 6/14/2021 7:44:47 AM water two times water meter on the stand 3 5184 2 23 1 66 [{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-14T07:41:25.737Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-14T07:45:20.780Z"}] 1 66 58
6048 6/14/2021 7:36:10 AM 6/14/2021 7:36:11 AM 2 [{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-14T07:35:26.196Z"}] 58
6046 6/14/2021 7:34:20 AM 3/28/2022 7:10:22 AM WATER QUERY WATER QUERY 3 5180 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T07:34:39.225Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-12T07:03:43.090Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T07:52:24.760Z"}] 1 67 214
419731 6047 6/14/2021 7:34:03 AM 6/14/2021 7:34:26 AM IVR call: statement Received call for statement for account 20158051 sent message: 292 8 2 5179 79 79 6/14/2021 7:34:26 AM 116021
6045 6/14/2021 7:27:34 AM 4/12/2022 9:47:18 AM high consumption due ta water leak journal procesed<br/><b>Journal Number</b>: [971177]<br/><b>Journal Amount</b>: [-R40,708.84] 27 3 5178 10 2 23 1 96 [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-14T07:26:49.849Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:40:31.285Z"}] 1 96 4/12/2022 9:47:18 AM 10 3
6044 6/14/2021 7:20:56 AM 11/20/2022 8:27:27 AM WATER QUERY WATER QUERY<div><b><u>QRC RESPONSE:</u></b> WATER AVERAGE IS ABOVE 21KL, THE ACCOUNT IS AFFECTED BY STAGE 3 PUNITIVE TARIFF.</div><div>ADVISE&nbsp; CUSTOMER TO CHECK FOR LEAKS ON THE PROPERTY.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> The last report on water works system date 20210123 Ref: 767452 a smart meter change was done and no other operations&nbsp; on repairs done BCM side. The customer needs to log a new query and provide more information on possible leaks and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div><div><br></div><div><br></div> 27 3 5177 5 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T07:21:23.802Z"}] 1 67 11/20/2022 8:27:27 AM 139840 8 8
419711 6043 6/14/2021 7:17:20 AM 6/14/2021 7:17:48 AM IVR call: statement Received call for statement for account 10048207 sent message: 291 8 2 5176 79 79 6/14/2021 7:17:48 AM 116020