Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 419898 | 6079 | 6/14/2021 8:33:03 AM | 6/14/2021 8:33:04 AM | IVR call: balance | Received call for balance for account 10383403 undefined | 7 | 2 | 5211 | 78 | 78 | 6/14/2021 8:33:04 AM | ||||||||||||||||||||||||||||||
| 419897 | 6078 | 6/14/2021 8:32:07 AM | 6/14/2021 8:32:09 AM | IVR call: balance | Received call for balance for account 10038234 undefined | 7 | 2 | 5210 | 78 | 78 | 6/14/2021 8:32:09 AM | ||||||||||||||||||||||||||||||
| 6077 | 6/14/2021 8:30:57 AM | 6/30/2022 10:41:19 AM | water | high water consumption .Query open under:49502 | 30 | 3 | 5209 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T08:31:22.103Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T08:33:54.346Z"},{"op":"R","uid":"946","un":"zolekamag","dt":"2022-04-04T10:57:28.824Z"}] | 1 | 67 | 14 | ||||||||||||||||||||||||||
| 419889 | 6076 | 6/14/2021 8:29:10 AM | 6/14/2021 8:29:33 AM | IVR call: statement | Received call for statement for account 10198599 sent message: 301 | 8 | 2 | 5208 | 79 | 79 | 6/14/2021 8:29:33 AM | 116030 | |||||||||||||||||||||||||||||
| 419881 | 6076 | 6/14/2021 8:28:10 AM | 6/14/2021 8:28:11 AM | IVR call: balance | Received call for balance for account 10198599 undefined | 7 | 2 | 5208 | 78 | 78 | 6/14/2021 8:28:11 AM | ||||||||||||||||||||||||||||||
| 419879 | 6075 | 6/14/2021 8:27:25 AM | 6/14/2021 8:27:26 AM | IVR call: balance | Received call for balance for account 10206864 undefined | 7 | 2 | 5207 | 78 | 78 | 6/14/2021 8:27:26 AM | ||||||||||||||||||||||||||||||
| 6073 | 6/14/2021 8:23:01 AM | 6/14/2021 8:23:03 AM | 2 | 5206 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:23:21.287Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 6071 | 6/14/2021 8:22:48 AM | 4/12/2022 9:47:18 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 3 | 5205 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T08:23:08.296Z"}] | 6 | 107 | 18 | |||||||||||||||||||||||||||
| 6072 | 6/14/2021 8:20:06 AM | 10/22/2022 7:55:04 AM | Water query | Water query - high consumption<div>referred for check reading </div><div><br></div><div>QRC RESPONSE: Based on assessment there is no high consumption on meter, customer needs to provide more information on period queried, query closed.</div> | 27 | 3 | 5204 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:20:26.628Z"}] | 1 | 67 | 10/22/2022 7:55:03 AM | 8 | 8 | |||||||||||||||||||||||
| 6070 | 6/14/2021 8:14:20 AM | 7/12/2022 11:27:35 AM | Previous owner | This is now BCMM's property. See acc no: <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10286332.</span></span><div><span><span class="" style="width: 128px;"><br></span></span></div><div><span class="" style="width: 128px;"><b><u>QRC RESPONSE: </u></b>Query closed due to duplication- Being attended to on REF:11370</span></div> | 27 | 3 | 5203 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-14T08:14:22.105Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2022-05-05T13:53:30.585Z"}] | 6 | 107 | 7/12/2022 11:27:35 AM | 8 | 8 | |||||||||||||||||||||||
| 419840 | 6068 | 6/14/2021 8:13:11 AM | 6/14/2021 8:13:30 AM | IVR call: statement | Received call for statement for account 10132210 sent message: 300 | 8 | 2 | 5202 | 79 | 79 | 6/14/2021 8:13:30 AM | 116029 | |||||||||||||||||||||||||||||
| 419836 | 6000 | 6/14/2021 8:11:57 AM | 6/14/2021 8:11:57 AM | IVR call: balance | Received call for balance for account 10057076 undefined | 7 | 2 | 5136 | 78 | 78 | 6/14/2021 8:11:57 AM | ||||||||||||||||||||||||||||||
| 6066 | 6/14/2021 8:11:56 AM | 7/2/2022 8:21:49 AM | Water query | Water query - high consumption<div><br></div><div>Resolved 13/05/2022 with leak credit<br></div> | 27 | 3 | 5201 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:12:16.586Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T07:41:41.351Z"}] | 1 | 101 | 13 | 3/28/2022 7:08:29 AM | 6 | 3 | ||||||||||||||||||||||
| 419833 | 6065 | 6/14/2021 8:11:29 AM | 6/14/2021 8:11:52 AM | IVR call: statement | Received call for statement for account 10396273 sent message: 299 | 8 | 2 | 5200 | 79 | 79 | 6/14/2021 8:11:52 AM | 116028 | |||||||||||||||||||||||||||||
| 6064 | 6/14/2021 8:10:50 AM | 3/28/2022 6:35:04 AM | Water query | Water query - high consumption | 3 | 5199 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:11:10.077Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 6062 | 6/14/2021 8:08:42 AM | 4/3/2023 8:42:48 AM | Rates query | <span lang="EN-US" style="font-size: 12pt; font-family: Calibri, sans-serif;">adjust the tariffs billed on erf 705 Gonubie as this is a vacant erf which should be billed availability charges. The account has been incorrectly billed from February 2018.</span> | 3 | 5198 | 5 | 2 | 23 | 8 | 62 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:09:01.883Z"}] | 8 | 62 | 145050 | 20 | |||||||||||||||||||||||||
| 419818 | 6058 | 6/14/2021 8:06:07 AM | 6/14/2021 8:06:25 AM | IVR call: statement | Received call for statement for account 10353678 sent message: 298 | 8 | 2 | 5193 | 79 | 79 | 6/14/2021 8:06:25 AM | 116027 | |||||||||||||||||||||||||||||
| 419816 | 6061 | 6/14/2021 8:06:07 AM | 6/14/2021 8:06:07 AM | IVR call:$238 | Received call for $929 for account 10013898 | 5197 | 6/14/2021 8:06:07 AM | ||||||||||||||||||||||||||||||||||
| 419811 | 6055 | 6/14/2021 8:05:24 AM | 6/14/2021 8:05:25 AM | IVR call: balance | Received call for balance for account 10285201 undefined | 7 | 2 | 5190 | 78 | 78 | 6/14/2021 8:05:25 AM | ||||||||||||||||||||||||||||||
| 419813 | 6060 | 6/14/2021 8:05:01 AM | 6/14/2021 8:05:17 AM | IVR call: statement | Received call for statement for account 10355367 sent message: 297 | 8 | 2 | 5196 | 79 | 79 | 6/14/2021 8:05:17 AM | 116026 |