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CreatedAt
6/14/2021 8:20:06 AM
UpdatedAt
10/22/2022 7:55:04 AM
Subject
Water query
Description
Water query - high consumption<div>referred for check reading&nbsp;</div><div><br></div><div>QRC RESPONSE: Based on assessment there is no high consumption on meter, customer needs to provide more information on period queried, query closed.</div>
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27
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3
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5204
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12
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2
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23
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1
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67
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History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:20:26.628Z"}]
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1
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67
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ResolvedAt
10/22/2022 7:55:03 AM
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8
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8