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Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set
True
False
Customer
6072
LatestTicket
CreatedAt
6/14/2021 8:20:06 AM
UpdatedAt
10/22/2022 7:55:04 AM
Subject
Water query
Description
Water query - high consumption<div>referred for check reading </div><div><br></div><div>QRC RESPONSE: Based on assessment there is no high consumption on meter, customer needs to provide more information on period queried, query closed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5204
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-14T08:20:26.628Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/22/2022 7:55:03 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
Not Set
True
False
HasIvrcall
Not Set
True
False
Creator
Updator
8
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