Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6153 | 6/14/2021 12:53:38 PM | 3/28/2022 6:35:04 AM | Late termination | Journal corrections completed and submitted.<br/><b>Journal Amount</b>: [936149.96] | 27 | 3 | 5282 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-14T12:54:14.293Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-15T06:07:41.487Z"}] | 6 | 107 | 3/28/2022 6:35:04 AM | 5 | 2 | |||||||||||||||||||||||
| 420439 | 6154 | 6/14/2021 12:53:21 PM | 6/14/2021 12:53:22 PM | IVR call: balance | Received call for balance for account 10283570 undefined | 7 | 2 | 5281 | 78 | 78 | 6/14/2021 12:53:22 PM | ||||||||||||||||||||||||||||||
| 420397 | 6149 | 6/14/2021 12:37:24 PM | 6/14/2021 12:37:42 PM | IVR call: statement | Received call for statement for account 10399417 sent message: 321 | 8 | 2 | 5278 | 79 | 79 | 6/14/2021 12:37:42 PM | 116050 | |||||||||||||||||||||||||||||
| 420390 | 6148 | 6/14/2021 12:35:58 PM | 6/14/2021 12:36:33 PM | IVR call: statement | Received call for statement for account 20147726 undefined | 5277 | 6/14/2021 12:36:33 PM | ||||||||||||||||||||||||||||||||||
| 420385 | 6147 | 6/14/2021 12:33:12 PM | 6/14/2021 12:34:17 PM | IVR call: statement | Received call for statement for account 10406382 sent message: 320 | 8 | 2 | 5276 | 79 | 79 | 6/14/2021 12:34:17 PM | 116049 | |||||||||||||||||||||||||||||
| 420374 | 6146 | 6/14/2021 12:26:32 PM | 6/14/2021 12:26:34 PM | IVR call: balance | Received call for balance for account 10245390 undefined | 7 | 2 | 5275 | 78 | 78 | 6/14/2021 12:26:34 PM | ||||||||||||||||||||||||||||||
| 6143 | 6/14/2021 12:24:38 PM | 6/14/2021 12:24:40 PM | 2 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-06-14T12:24:39.821Z"}] | 214 | ||||||||||||||||||||||||||||||||||||
| 420361 | 6145 | 6/14/2021 12:21:33 PM | 3/28/2022 2:23:46 PM | IVR call: meter-reading | Received call for meter-reading for account 10075715 Meter reading: [12653] Meter type: [water] | 10 | 2 | 5274 | 81 | [{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-28T14:19:38.511Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-28T14:19:58.062Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-28T14:20:03.776Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-28T14:20:05.664Z"}] | 81 | 203 | |||||||||||||||||||||||||||||
| 420359 | 6144 | 6/14/2021 12:21:15 PM | 6/14/2021 12:21:19 PM | IVR call: balance | Received call for balance for account 10029779 undefined | 7 | 2 | 5273 | 78 | 78 | 6/14/2021 12:21:19 PM | ||||||||||||||||||||||||||||||
| 420354 | 5344 | 6/14/2021 12:19:15 PM | 6/14/2021 12:19:33 PM | IVR call: meter-reading | Received call for meter-reading for account 10356939 Meter reading: [100455] Meter type: [water] | 10 | 2 | 4510 | 81 | 81 | |||||||||||||||||||||||||||||||
| 420338 | 6142 | 6/14/2021 12:10:38 PM | 6/14/2021 12:10:40 PM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 6/14/2021 12:10:40 PM | ||||||||||||||||||||||||||||||
| 420337 | 6142 | 6/14/2021 12:09:00 PM | 6/14/2021 12:09:02 PM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 6/14/2021 12:09:02 PM | ||||||||||||||||||||||||||||||
| 6141 | 6/14/2021 12:06:46 PM | 6/21/2021 7:52:47 AM | Interest reversal | <p class="MsoNormal">Please reverse the interest on Electricity only.<o:p></o:p></p><br/><b>Journal Amount</b>: [-R6,410.60] | 27 | 3 | 5272 | 4 | 2 | 23 | 2 | 50 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-14T12:07:22.629Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:41:41.513Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-21T07:51:40.523Z"}] | 2 | 50 | 6/21/2021 7:52:47 AM | 4 | 3 | |||||||||||||||||||||||
| 420332 | 5990 | 6/14/2021 11:59:43 AM | 6/14/2021 11:59:44 AM | IVR call: balance | Received call for balance for account 10024808 undefined | 7 | 2 | 5125 | 78 | 78 | 6/14/2021 11:59:44 AM | ||||||||||||||||||||||||||||||
| 420331 | 6140 | 6/14/2021 11:59:23 AM | 6/14/2021 11:59:24 AM | IVR call: balance | Received call for balance for account 10359336 undefined | 7 | 2 | 5270 | 78 | 78 | 6/14/2021 11:59:24 AM | ||||||||||||||||||||||||||||||
| 420330 | 6140 | 6/14/2021 11:58:22 AM | 6/14/2021 11:58:23 AM | IVR call: balance | Received call for balance for account 10359336 undefined | 7 | 2 | 5270 | 78 | 78 | 6/14/2021 11:58:23 AM | ||||||||||||||||||||||||||||||
| 420329 | 6135 | 6/14/2021 11:57:30 AM | 9/10/2021 12:00:13 PM | IVR call: balance | Received call for balance for account 10416694 undefined | 7 | 2 | 5265 | 78 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-10T11:58:03.536Z"}] | 78 | 9/10/2021 12:00:13 PM | 230 | ||||||||||||||||||||||||||||
| 420328 | 5990 | 6/14/2021 11:54:22 AM | 6/14/2021 11:54:24 AM | IVR call: balance | Received call for balance for account 10024808 undefined | 7 | 2 | 5125 | 78 | 78 | 6/14/2021 11:54:24 AM | ||||||||||||||||||||||||||||||
| 420319 | 5830 | 6/14/2021 11:46:13 AM | 6/14/2021 11:46:28 AM | IVR call: statement | Received call for statement for account 10400158 sent message: 319 | 8 | 2 | 4975 | 79 | 79 | 6/14/2021 11:46:28 AM | 116048 | |||||||||||||||||||||||||||||
| 420313 | 6139 | 6/14/2021 11:45:24 AM | 6/14/2021 11:45:44 AM | IVR call: statement | Received call for statement for account 10286110 sent message: 318 | 8 | 2 | 5269 | 79 | 79 | 6/14/2021 11:45:44 AM | 116047 |