Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 421156 | 6218 | 6/15/2021 7:53:03 AM | 6/15/2021 7:53:26 AM | IVR call: statement | Received call for statement for account 10427940 sent message: 340 | 8 | 2 | 5343 | 79 | 79 | 6/15/2021 7:53:26 AM | 116069 | |||||||||||||||||||||||||||||
| 421152 | 4970 | 6/15/2021 7:52:21 AM | 6/15/2021 7:52:22 AM | IVR call: balance | Received call for balance for account 10344981 undefined | 7 | 2 | 4161 | 78 | 78 | 6/15/2021 7:52:22 AM | ||||||||||||||||||||||||||||||
| 421151 | 4970 | 6/15/2021 7:51:49 AM | 6/15/2021 7:51:50 AM | IVR call: balance | Received call for balance for account 10344981 undefined | 7 | 2 | 4161 | 78 | 78 | 6/15/2021 7:51:50 AM | ||||||||||||||||||||||||||||||
| 421146 | 6217 | 6/15/2021 7:51:41 AM | 6/15/2021 7:52:07 AM | IVR call: statement | Received call for statement for account 10343897 sent message: 339 | 8 | 2 | 5342 | 79 | 79 | 6/15/2021 7:52:07 AM | 116068 | |||||||||||||||||||||||||||||
| 421147 | 6216 | 6/15/2021 7:51:22 AM | 6/15/2021 7:51:23 AM | IVR call: balance | Received call for balance for account 10377981 undefined | 7 | 2 | 5341 | 78 | 78 | 6/15/2021 7:51:23 AM | ||||||||||||||||||||||||||||||
| 421144 | 6215 | 6/15/2021 7:51:14 AM | 6/15/2021 7:51:14 AM | IVR call:$246 | Received call for $937 for account 10000220 | 5340 | 6/15/2021 7:51:14 AM | ||||||||||||||||||||||||||||||||||
| 421142 | 6214 | 6/15/2021 7:50:47 AM | 6/15/2021 7:50:48 AM | IVR call: balance | Received call for balance for account 10239426 undefined | 7 | 2 | 5339 | 78 | 78 | 6/15/2021 7:50:48 AM | ||||||||||||||||||||||||||||||
| 421140 | 6213 | 6/15/2021 7:50:00 AM | 6/15/2021 7:50:25 AM | IVR call: statement | Received call for statement for account 10382144 sent message: 338 | 8 | 2 | 5338 | 79 | 79 | 6/15/2021 7:50:25 AM | 116067 | |||||||||||||||||||||||||||||
| 421138 | 6212 | 6/15/2021 7:49:30 AM | 6/15/2021 7:49:56 AM | IVR call: statement | Received call for statement for account 10383759 sent message: 337 | 8 | 2 | 5337 | 79 | 79 | 6/15/2021 7:49:56 AM | 116066 | |||||||||||||||||||||||||||||
| 421133 | 6211 | 6/15/2021 7:48:22 AM | 6/15/2021 7:48:48 AM | IVR call: statement | Received call for statement for account 10346078 sent message: 336 | 8 | 2 | 5336 | 79 | 79 | 6/15/2021 7:48:48 AM | 116065 | |||||||||||||||||||||||||||||
| 421124 | 6210 | 6/15/2021 7:46:03 AM | 6/15/2021 7:46:25 AM | IVR call: statement | Received call for statement for account 10395782 sent message: 335 | 8 | 2 | 5335 | 79 | 79 | 6/15/2021 7:46:25 AM | 116064 | |||||||||||||||||||||||||||||
| 421116 | 6209 | 6/15/2021 7:43:44 AM | 6/15/2021 7:44:26 AM | IVR call: statement | Received call for statement for account 10199817 sent message: 334 | 8 | 2 | 5334 | 79 | 79 | 6/15/2021 7:44:26 AM | 116063 | |||||||||||||||||||||||||||||
| 6206 | 6/15/2021 7:36:12 AM | 7/3/2022 9:50:57 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div>QRC RESPONSE:</div><div>6 MONTHS POLICY TO BE PROCESSED 202102</div> | 30 | 3 | 5333 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T07:36:14.642Z"}] | 1 | 95 | 6 | ||||||||||||||||||||||||||
| 6204 | 6/15/2021 7:33:50 AM | 11/8/2022 2:22:24 PM | HIGH WATER CONSUMPTION PLUMBERS LETTER ATTACHED | HIGH WATER CONSUMPTION PLUMBERS LETTER ATTACHED<div><br></div><div>QRC RESPONSE: Query Closed</div><div>No plumbers letter received, However there's no drop in consumption.</div><div>Consumer to re-assess premises for leaks and submit a new plumbers letter<br></div> | 27 | 3 | 5332 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T07:33:05.572Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-23T08:18:15.660Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T19:49:19.942Z"}] | 1 | 67 | 11/8/2022 2:21:44 PM | 3 | 3 | |||||||||||||||||||||||
| 421075 | 6205 | 6/15/2021 7:32:20 AM | 6/15/2021 7:32:21 AM | IVR call: balance | Received call for balance for account 10410582 undefined | 7 | 2 | 5331 | 78 | 78 | 6/15/2021 7:32:21 AM | ||||||||||||||||||||||||||||||
| 421073 | 6203 | 6/15/2021 7:31:25 AM | 6/15/2021 7:31:27 AM | IVR call: balance | Received call for balance for account 10410586 undefined | 7 | 2 | 5330 | 78 | 78 | 6/15/2021 7:31:27 AM | ||||||||||||||||||||||||||||||
| 6202 | 6/15/2021 7:31:09 AM | 4/12/2022 9:39:10 AM | high consumption | 100% credit passed <br/><b>Journal Number</b>: [842659]<br/><b>Journal Amount</b>: [20379.98] | 27 | 3 | 5329 | 4 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-15T07:30:23.794Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-15T10:00:40.715Z"}] | 1 | 49 | 4/12/2022 9:39:10 AM | 4 | 2 | |||||||||||||||||||||||
| 421071 | 5306 | 6/15/2021 7:31:05 AM | 6/15/2021 7:31:06 AM | IVR call: balance | Received call for balance for account 10173208 undefined | 7 | 2 | 4479 | 78 | 78 | 6/15/2021 7:31:06 AM | ||||||||||||||||||||||||||||||
| 421061 | 6201 | 6/15/2021 7:29:11 AM | 6/15/2021 7:29:30 AM | IVR call: statement | Received call for statement for account 10358551 sent message: 333 | 8 | 2 | 5328 | 79 | 79 | 6/15/2021 7:29:30 AM | 116062 | |||||||||||||||||||||||||||||
| 421058 | 5087 | 6/15/2021 7:28:43 AM | 6/15/2021 7:28:44 AM | IVR call: balance | Received call for balance for account 10162816 undefined | 7 | 2 | 399 | 78 | 78 | 6/15/2021 7:28:44 AM |