Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 39836 | 2/22/2023 9:41:52 AM | 5/19/2023 7:51:42 AM | water leak | Fixed toilet cistem affidavit submitted. | 23 | 3 | 31088 | 134 | 17 | 3 | 23 | 1 | 96 | 232 | 778 | ||||||||||||||||||||||||||
| 39835 | 2/22/2023 9:23:01 AM | 2/22/2023 9:23:06 AM | two metere charged | charged two meters | 23 | 3 | 31086 | 36 | 5 | 2 | 23 | 1 | 1 | 36 | |||||||||||||||||||||||||||
| 1072902 | 39833 | 2/22/2023 9:08:23 AM | 2/22/2023 9:08:24 AM | IVR call: balance | Received call for balance for account 10436974 undefined | 7 | 2 | 24679 | 78 | ||||||||||||||||||||||||||||||||
| 1072901 | 39832 | 2/22/2023 9:07:04 AM | 2/22/2023 9:07:27 AM | IVR call: statement | Received call for statement for account 10436974 sent message: 35922 | 8 | 2 | 24679 | 79 | ||||||||||||||||||||||||||||||||
| 20942 | 2/22/2023 9:05:46 AM | 3/20/2023 8:06:22 AM | Outstanding water bill query | Good day We logged a water a bill in April 2022 and this has still not been resolved. Our Bcm number is 10268486, water bill for the month the month of april, was for 36kl and billed R3353.63(exl vat). By my calcualations this should be around R1087.13. | 23 | 3 | 20765 | 15 | 2 | 23 | 1 | 50 | 144458 | 1647 | |||||||||||||||||||||||||||
| 1072884 | 39831 | 2/22/2023 8:53:23 AM | 2/22/2023 8:53:25 AM | IVR call: balance | Received call for balance for account 10436974 undefined | 7 | 2 | 24679 | 78 | ||||||||||||||||||||||||||||||||
| 1072880 | 39830 | 2/22/2023 8:45:26 AM | 2/22/2023 8:45:41 AM | IVR call: meter-reading | Received call for meter-reading for account 10362713 Meter reading: [669] Meter type: [water] | 10 | 2 | 1683 | 81 | ||||||||||||||||||||||||||||||||
| 39829 | 2/22/2023 8:43:06 AM | 5/31/2023 8:45:30 AM | Water Leak fixed | Affidavit from the plumber attached consumer fixed leak | 23 | 3 | 31083 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 232 | ||||||||||||||||||||||||||
| 39604 | 2/22/2023 8:36:02 AM | 6/1/2023 8:01:56 AM | WATER | THE READING GIVEN ON OUR ACCOUNT DOES NOT CORRESPOND WITH THE ACTUAL READING | 23 | 3 | 30993 | 17 | 2 | 23 | 1 | 111 | 146857 | 3079 | |||||||||||||||||||||||||||
| 1072834 | 39828 | 2/22/2023 8:23:11 AM | 2/22/2023 8:23:12 AM | IVR call: balance | Received call for balance for account 10009066 undefined | 7 | 2 | 7181 | 78 | ||||||||||||||||||||||||||||||||
| 1072773 | 39826 | 2/22/2023 7:55:57 AM | 2/22/2023 7:56:22 AM | IVR call: statement | Received call for statement for account 10108347 sent message: 35910 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 1072768 | 39825 | 2/22/2023 7:54:42 AM | 2/22/2023 7:54:44 AM | IVR call: balance | Received call for balance for account 10108347 undefined | 7 | 2 | 9124 | 78 | ||||||||||||||||||||||||||||||||
| 1072750 | 39824 | 2/22/2023 7:45:39 AM | 2/22/2023 7:45:52 AM | IVR call: statement | Received call for statement for account 10436986 sent message: 35909 | 8 | 2 | 28925 | 79 | ||||||||||||||||||||||||||||||||
| 1072747 | 39823 | 2/22/2023 7:40:09 AM | 2/22/2023 7:40:10 AM | IVR call: balance | Received call for balance for account 10361418 undefined | 7 | 2 | 4988 | 78 | ||||||||||||||||||||||||||||||||
| 1072745 | 39822 | 2/22/2023 7:38:05 AM | 2/22/2023 7:38:06 AM | IVR call: balance | Received call for balance for account 10359944 undefined | 7 | 2 | 18424 | 78 | ||||||||||||||||||||||||||||||||
| 1072739 | 39821 | 2/22/2023 7:37:11 AM | 2/22/2023 7:37:12 AM | IVR call: balance | Received call for balance for account 10012236 undefined | 7 | 2 | 31081 | 78 | ||||||||||||||||||||||||||||||||
| 1072696 | 39820 | 2/22/2023 7:19:40 AM | 2/22/2023 7:19:42 AM | IVR call: balance | Received call for balance for account 10419160 undefined | 7 | 2 | 31035 | 78 | ||||||||||||||||||||||||||||||||
| 1072692 | 39819 | 2/22/2023 7:19:00 AM | 2/22/2023 7:19:01 AM | IVR call: balance | Received call for balance for account 10298328 undefined | 7 | 2 | 31080 | 78 | ||||||||||||||||||||||||||||||||
| 39818 | 2/22/2023 7:18:42 AM | 2/22/2023 8:59:49 AM | water leak | Replace pipes affidavit with invoice submitted | 30 | 3 | 31079 | 134 | 3 | 1 | 96 | 232 | 232 | ||||||||||||||||||||||||||||
| 39704 | 2/22/2023 7:18:06 AM | 2/22/2023 7:18:09 AM | Change of ownership and credit | My account was in arrears and was paid on the 17.02. R500 electricity was bought on this day and R402. 99 was taken as arrears. Electricity was bought again on the 20. 02 and another R402. 99 was taken again. When I called the call center to find out if the amounts would be credited, I was informed that out account number 10419160 was not linked to the meter 01026558252, but linked to the previous owners account 10298328 (sold 4 years ago) The one R402. 99 was credited to her account. Please could our account be linked to the meter, and the 2 x R402. 99 be credited to our account. Thank you so much. | 23 | 3 | 31035 | 5 | 2 | 23 | 6 | 122 | 3086 |