My account was in arrears and was paid on the 17.02. R500 electricity was bought on this day and R402. 99 was taken as arrears. Electricity was bought again on the 20. 02 and another R402. 99 was taken again.
When I called the call center to find out if the amounts would be credited, I was informed that out account number 10419160 was not linked to the meter 01026558252, but linked to the previous owners account 10298328 (sold 4 years ago)
The one R402. 99 was credited to her account.
Please could our account be linked to the meter, and the 2 x R402. 99 be credited to our account.
Thank you so much.