Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1170472 49166 6/2/2023 10:22:05 AM 6/2/2023 10:22:06 AM IVR call: balance Received call for balance for account 10387598 undefined 7 2 32044 78
1170470 49164 6/2/2023 10:20:51 AM 6/2/2023 10:20:52 AM IVR call: balance Received call for balance for account 10378004 undefined 7 2 33602 78
49162 6/2/2023 10:06:56 AM 6/2/2023 10:06:59 AM reversal of refuse and fire amounts please see this acc as it is the main acc that was charging all services then refuse and fire were transferred to the new accounts the flats accounts there were back charges made on the accounts but on the main acc there was no reversal amount made please reverse the amounts aon this main acc  6 3 33601 145 5 2 23 4 119 780
1170446 49163 6/2/2023 10:05:12 AM 6/2/2023 10:05:13 AM IVR call: balance Received call for balance for account 10341762 undefined 7 2 32045 78
1170434 49161 6/2/2023 9:59:27 AM 6/2/2023 9:59:28 AM IVR call: balance Received call for balance for account 10028212 undefined 7 2 6454 78
1170430 49160 6/2/2023 9:56:41 AM 6/2/2023 9:56:42 AM IVR call: balance Received call for balance for account 10025212 undefined 7 2 25480 78
1170379 49159 6/2/2023 9:36:52 AM 6/2/2023 9:36:53 AM IVR call: balance Received call for balance for account 10444147 undefined 7 2 33581 78
11894 6/2/2023 9:28:22 AM 6/2/2023 9:28:31 AM 903 SKY Incorrect meter number, a photo of the correct meter number is attached. 23 3 11749 17 2 23 1 112 271
1170348 49158 6/2/2023 9:26:50 AM 6/2/2023 9:27:08 AM IVR call: statement Received call for statement for account 10397045 sent message: 43445 8 2 4929 79
1170340 49157 6/2/2023 9:26:18 AM 6/2/2023 9:26:20 AM IVR call: balance Received call for balance for account 10443535 undefined 7 2 33599 78
1170342 49156 6/2/2023 9:26:14 AM 6/2/2023 9:26:16 AM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78
1170333 49155 6/2/2023 9:25:35 AM 6/2/2023 9:25:57 AM IVR call: statement Received call for statement for account 10444147 sent message: 43444 8 2 33581 79
1170334 49154 6/2/2023 9:24:13 AM 6/2/2023 9:24:15 AM IVR call: balance Received call for balance for account 10351205 undefined 7 2 14031 78
1170330 49153 6/2/2023 9:23:39 AM 6/2/2023 9:23:42 AM IVR call: balance Received call for balance for account 10284117 undefined 7 2 2427 78
1170326 49152 6/2/2023 9:22:37 AM 6/2/2023 9:22:37 AM IVR call:? Received call for ? for account 10443803 33598
1170317 49151 6/2/2023 9:17:15 AM 6/2/2023 9:17:44 AM IVR call: statement Received call for statement for account 10360097 sent message: 43443 8 2 33596 79
1170299 49150 6/2/2023 9:09:13 AM 6/2/2023 9:09:29 AM IVR call: statement Received call for statement for account 10112560 sent message: 43442 8 2 33595 79
49149 6/2/2023 9:08:36 AM 6/2/2023 9:08:40 AM Incorrect interim charged I was charged an interim charge of 15KL , this correct meter reading of 48KL is attached. previous reading 44KL. I use rain water tanks, the reading is correct. Please reverse interim and charge me correctly. 23 3 10112 17 2 23 1 111 3452
1170279 49148 6/2/2023 9:03:05 AM 6/2/2023 9:03:07 AM IVR call: balance Received call for balance for account 10106905 undefined 7 2 9567 78
1170273 49147 6/2/2023 9:01:09 AM 6/2/2023 9:01:10 AM IVR call: balance Received call for balance for account 10356159 undefined 7 2 24507 78