Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 6269 | 6/15/2021 10:52:02 AM | 11/9/2022 11:52:54 AM | water | high water consumption and the current reading 1373<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information</div><div>Reading provided does not indicate which date it refers to</div><div>Active query under Ref #77505 to be assessed</div> | 27 | 3 | 5392 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-15T10:52:04.632Z"}] | 1 | 67 | 11/9/2022 11:52:53 AM | 3 | 3 | |||||||||||||||||||||||
| 421597 | 6086 | 6/15/2021 10:45:43 AM | 6/15/2021 10:46:16 AM | IVR call: statement | Received call for statement for account 10079738 sent message: 354 | 8 | 2 | 5216 | 79 | 79 | 6/15/2021 10:46:16 AM | 116083 | |||||||||||||||||||||||||||||
| 421595 | 6268 | 6/15/2021 10:44:31 AM | 6/15/2021 10:44:53 AM | IVR call: statement | Received call for statement for account 20312761 sent message: 353 | 8 | 2 | 5391 | 79 | 79 | 6/15/2021 10:44:53 AM | 116082 | |||||||||||||||||||||||||||||
| 421593 | 6000 | 6/15/2021 10:43:02 AM | 6/15/2021 10:43:03 AM | IVR call: balance | Received call for balance for account 10057076 undefined | 7 | 2 | 5136 | 78 | 78 | 6/15/2021 10:43:03 AM | ||||||||||||||||||||||||||||||
| 421592 | 6268 | 6/15/2021 10:42:44 AM | 6/15/2021 10:42:45 AM | IVR call: balance | Received call for balance for account 20312761 undefined | 7 | 2 | 5391 | 78 | 78 | 6/15/2021 10:42:45 AM | ||||||||||||||||||||||||||||||
| 421580 | 6267 | 6/15/2021 10:38:34 AM | 6/15/2021 10:38:58 AM | IVR call: statement | Received call for statement for account 10414760 sent message: 352 | 8 | 2 | 3050 | 79 | 79 | 6/15/2021 10:38:58 AM | 116081 | |||||||||||||||||||||||||||||
| 421581 | 6266 | 6/15/2021 10:38:15 AM | 6/15/2021 10:38:17 AM | IVR call: balance | Received call for balance for account 10052279 undefined | 7 | 2 | 5390 | 78 | 78 | 6/15/2021 10:38:17 AM | ||||||||||||||||||||||||||||||
| 421575 | 6265 | 6/15/2021 10:36:18 AM | 6/15/2021 10:36:20 AM | IVR call: balance | Received call for balance for account 10256255 undefined | 7 | 2 | 5389 | 78 | 78 | 6/15/2021 10:36:20 AM | ||||||||||||||||||||||||||||||
| 6264 | 6/15/2021 10:33:19 AM | 2/17/2023 12:13:42 PM | leak | submitted plumbers letter<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account does not qualify for leak rebate as the average usage after the date of repairs noted is higher than before the repairs.</div><div>The higher usage is also confirmed as a result of onsite construction by the owner.</div><div>There's no rebate for construction work</div> | 27 | 3 | 5388 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T10:32:34.101Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-22T11:33:19.933Z"}] | 1 | 96 | 201 | 11/15/2022 9:35:22 AM | 142857 | 3 | 3 | |||||||||||||||||||||
| 6263 | 6/15/2021 10:23:37 AM | 6/15/2021 10:24:25 AM | WATER QUERY | WATER QUERY | 3 | 5387 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T10:22:51.747Z"}] | 1 | 67 | 14 | |||||||||||||||||||||||||||
| 421542 | 5305 | 6/15/2021 10:19:36 AM | 6/15/2021 10:19:37 AM | IVR call: balance | Received call for balance for account 10045509 undefined | 7 | 2 | 4478 | 78 | 78 | 6/15/2021 10:19:37 AM | ||||||||||||||||||||||||||||||
| 421536 | 4940 | 6/15/2021 10:17:14 AM | 6/15/2021 10:17:32 AM | IVR call: statement | Received call for statement for account 10211590 sent message: 351 | 8 | 2 | 4132 | 79 | 79 | 6/15/2021 10:17:32 AM | 116080 | |||||||||||||||||||||||||||||
| 421522 | 6262 | 6/15/2021 10:14:34 AM | 6/15/2021 10:14:34 AM | IVR call: balance | Received call for balance for account 10287761 undefined | 7 | 2 | 5386 | 78 | 78 | 6/15/2021 10:14:34 AM | ||||||||||||||||||||||||||||||
| 421521 | 6261 | 6/15/2021 10:14:25 AM | 6/15/2021 10:14:26 AM | IVR call: balance | Received call for balance for account 10399701 undefined | 7 | 2 | 5385 | 78 | 78 | 6/15/2021 10:14:26 AM | ||||||||||||||||||||||||||||||
| 6258 | 6/15/2021 10:12:26 AM | 2/19/2022 7:23:19 AM | WATER | WATER QUERY /LEAK<div><b>Plumbers Letter received</b>.</div><br/><b>Journal Number</b>: [916228] | 24 | 3 | 5384 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T10:11:41.394Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T06:59:55.861Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-19T07:18:32.966Z"}] | 1 | 96 | 12 | 12 | |||||||||||||||||||||||||
| 421514 | 6027 | 6/15/2021 10:10:56 AM | 6/15/2021 10:10:57 AM | IVR call: balance | Received call for balance for account 20424507 undefined | 7 | 2 | 5161 | 78 | 78 | 6/15/2021 10:10:57 AM | ||||||||||||||||||||||||||||||
| 421510 | 6260 | 6/15/2021 10:10:51 AM | 6/15/2021 10:10:51 AM | IVR call: balance | Received call for balance for account 10370129 undefined | 7 | 2 | 5383 | 78 | 78 | 6/15/2021 10:10:51 AM | ||||||||||||||||||||||||||||||
| 421512 | 6259 | 6/15/2021 10:10:48 AM | 6/15/2021 10:10:50 AM | IVR call: balance | Received call for balance for account 10287574 undefined | 7 | 2 | 5382 | 78 | 78 | 6/15/2021 10:10:50 AM | ||||||||||||||||||||||||||||||
| 6257 | 6/15/2021 9:56:31 AM | 4/12/2022 9:47:18 AM | RATES QUERY | RATES QUERY | 3 | 5381 | 2 | 23 | 8 | 64 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T09:56:33.601Z"}] | 8 | 64 | 18 | |||||||||||||||||||||||||||
| 6257 | 6/15/2021 9:56:00 AM | 6/15/2021 9:56:19 AM | 2 | 5381 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T09:56:01.881Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T09:56:19.633Z"}] | 18 |