Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 6258
LatestTicket
CreatedAt: 6/15/2021 10:12:26 AM
UpdatedAt: 2/19/2022 7:23:19 AM
Subject: WATER
Description: WATER QUERY /LEAK<div><b>Plumbers Letter received</b>.</div><br/><b>Journal Number</b>: [916228]
Priority
Disposition: 24
ConversationType: 3
Parent
Account: 5384
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T10:11:41.394Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T06:59:55.861Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-19T07:18:32.966Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 12
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12