Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 421727 | 6280 | 6/15/2021 12:10:17 PM | 6/15/2021 12:10:37 PM | IVR call: statement | Received call for statement for account 10430810 sent message: 356 | 8 | 2 | 5404 | 79 | 79 | 6/15/2021 12:10:37 PM | 116085 | |||||||||||||||||||||||||||||
| 421724 | 6280 | 6/15/2021 12:09:22 PM | 6/15/2021 12:09:24 PM | IVR call: balance | Received call for balance for account 10430810 undefined | 7 | 2 | 5404 | 78 | 78 | 6/15/2021 12:09:24 PM | ||||||||||||||||||||||||||||||
| 421716 | 6279 | 6/15/2021 11:59:04 AM | 6/15/2021 11:59:06 AM | IVR call: balance | Received call for balance for account 10186435 undefined | 7 | 2 | 5403 | 78 | 78 | 6/15/2021 11:59:06 AM | ||||||||||||||||||||||||||||||
| 6278 | 6/15/2021 11:57:51 AM | 7/3/2022 9:10:07 AM | WATER QUERY | WATER QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>DEBT WRITTEN OFF</div> | 27 | 3 | 5402 | 75 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T11:57:05.326Z"}] | 1 | 67 | 7/3/2022 9:10:07 AM | 6 | 6 | |||||||||||||||||||||||
| 421708 | 6277 | 6/15/2021 11:54:57 AM | 6/15/2021 11:55:16 AM | IVR call: statement | Received call for statement for account 10364979 sent message: 355 | 8 | 2 | 5401 | 79 | 79 | 6/15/2021 11:55:16 AM | 116084 | |||||||||||||||||||||||||||||
| 421707 | 6156 | 6/15/2021 11:54:07 AM | 6/15/2021 11:54:08 AM | IVR call: balance | Received call for balance for account 10256707 undefined | 7 | 2 | 5284 | 78 | 78 | 6/15/2021 11:54:08 AM | ||||||||||||||||||||||||||||||
| 6276 | 6/15/2021 11:52:48 AM | 5/5/2022 1:39:40 PM | WATER QUERY/LEAK | WATER QUERY/LEAK<div>leak credit adjustment journal done 202005-202105, AV 7KL.</div><br/><b>Journal Number</b>: [051380]<br/><b>Journal Amount</b>: [-R24,878.20] | 27 | 3 | 5400 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T11:52:02.563Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:11:29.956Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-26T07:35:06.265Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-05-05T07:51:25.325Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-05T13:38:51.460Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-05T13:39:10.689Z"}] | 1 | 96 | 3 | 5/5/2022 1:39:40 PM | 12 | 3 | ||||||||||||||||||||||
| 421680 | 6275 | 6/15/2021 11:30:51 AM | 6/15/2021 11:30:52 AM | IVR call: balance | Received call for balance for account 10118409 undefined | 7 | 2 | 5399 | 78 | 78 | 6/15/2021 11:30:52 AM | ||||||||||||||||||||||||||||||
| 421673 | 6275 | 6/15/2021 11:26:53 AM | 6/15/2021 11:26:55 AM | IVR call: balance | Received call for balance for account 10118409 undefined | 7 | 2 | 5399 | 78 | 78 | 6/15/2021 11:26:55 AM | ||||||||||||||||||||||||||||||
| 421671 | 6274 | 6/15/2021 11:25:46 AM | 6/15/2021 11:25:48 AM | IVR call: balance | Received call for balance for account 10228557 undefined | 7 | 2 | 5398 | 78 | 78 | 6/15/2021 11:25:48 AM | ||||||||||||||||||||||||||||||
| 421667 | 6273 | 6/15/2021 11:22:33 AM | 6/15/2021 11:22:35 AM | IVR call: balance | Received call for balance for account 10273137 undefined | 7 | 2 | 5397 | 78 | 78 | 6/15/2021 11:22:35 AM | ||||||||||||||||||||||||||||||
| 421652 | 6271 | 6/15/2021 11:15:27 AM | 6/15/2021 11:15:29 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/15/2021 11:15:29 AM | ||||||||||||||||||||||||||||||
| 421646 | 6272 | 6/15/2021 11:11:01 AM | 6/15/2021 11:11:02 AM | IVR call: balance | Received call for balance for account 10342564 undefined | 7 | 2 | 5396 | 78 | 78 | 6/15/2021 11:11:02 AM | ||||||||||||||||||||||||||||||
| 421643 | 6272 | 6/15/2021 11:10:00 AM | 6/15/2021 11:10:02 AM | IVR call: balance | Received call for balance for account 10342564 undefined | 7 | 2 | 5396 | 78 | 78 | 6/15/2021 11:10:02 AM | ||||||||||||||||||||||||||||||
| 421638 | 6271 | 6/15/2021 11:06:46 AM | 6/15/2021 11:06:48 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/15/2021 11:06:48 AM | ||||||||||||||||||||||||||||||
| 421629 | 6271 | 6/15/2021 11:01:19 AM | 6/15/2021 11:01:21 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/15/2021 11:01:21 AM | ||||||||||||||||||||||||||||||
| 421628 | 6271 | 6/15/2021 11:00:35 AM | 6/15/2021 11:00:36 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/15/2021 11:00:36 AM | ||||||||||||||||||||||||||||||
| 421627 | 6271 | 6/15/2021 10:59:56 AM | 6/15/2021 10:59:57 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/15/2021 10:59:57 AM | ||||||||||||||||||||||||||||||
| 421626 | 6271 | 6/15/2021 10:59:16 AM | 6/15/2021 10:59:18 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/15/2021 10:59:18 AM | ||||||||||||||||||||||||||||||
| 6270 | 6/15/2021 10:58:14 AM | 3/28/2022 7:25:06 AM | Water query | Water query - leak | 3 | 5394 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T10:58:23.591Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T10:58:32.061Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T10:58:35.121Z"}] | 1 | 96 | 20 |