Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
421908 6294 6/15/2021 1:38:19 PM 6/15/2021 1:38:45 PM IVR call: statement Received call for statement for account 10114965 sent message: 359 8 2 5417 79 79 6/15/2021 1:38:45 PM 116088
421907 6294 6/15/2021 1:37:23 PM 6/15/2021 1:37:24 PM IVR call: balance Received call for balance for account 10114965 undefined 7 2 5417 78 78 6/15/2021 1:37:24 PM
6290 6/15/2021 1:34:24 PM 2/14/2022 11:48:08 AM Leak Credit / Plumbers Letters <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Leak Credit / Plumbers Letters</span><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"><br></span></div><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Journal processed and approved. Query resolved.</span></div> 27 3 5416 75 4 23 1 96 [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-15T13:33:38.377Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:46:23.119Z"}] 1 96 214 2/14/2022 11:48:08 AM 173 214
421889 6293 6/15/2021 1:29:49 PM 6/15/2021 1:29:50 PM IVR call: balance Received call for balance for account 10280266 undefined 7 2 5414 78 78 6/15/2021 1:29:50 PM
6291 6/15/2021 1:23:38 PM 4/12/2022 9:43:30 AM water query water query 3 5413 2 23 1 67 [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-15T13:22:54.092Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T09:57:27.452Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T10:00:25.646Z"}] 1 67 230
421836 5567 6/15/2021 1:08:49 PM 6/15/2021 1:09:56 PM IVR call: statement Received call for statement for account 20009451 sent message: 358 8 2 4731 79 79 6/15/2021 1:09:56 PM 116087
6288 6/15/2021 1:08:43 PM 11/8/2022 2:03:16 PM water query high water consumption and double billed for water<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Meters Changes updated March 2021 with interim reversals.&nbsp;</div> 27 3 5412 12 2 23 1 67 [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-15T13:07:57.979Z"}] 1 67 11/8/2022 2:03:15 PM 3 3
421831 5567 6/15/2021 1:07:54 PM 6/15/2021 1:07:54 PM IVR call:$250 Received call for $941 for account 20009451 4731 6/15/2021 1:07:54 PM
421819 5244 6/15/2021 1:01:42 PM 6/15/2021 1:01:45 PM IVR call: balance Received call for balance for account 10366585 undefined 7 2 4417 78 78 6/15/2021 1:01:45 PM
421796 5182 6/15/2021 12:48:11 PM 6/15/2021 12:48:13 PM IVR call: balance Received call for balance for account 10347861 undefined 7 2 4365 78 78 6/15/2021 12:48:13 PM
6287 6/15/2021 12:42:14 PM 3/28/2022 6:35:04 AM Late termination. Journal captured and pending approval<br><b>Journal Number</b>: [843039]<div><br></div><div><b>RESPONSE QRC</b>: Late termination ,Journal {843039}Authorized.</div> 27 3 5411 5 2 23 6 107 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-15T12:41:28.036Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T06:21:02.468Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T06:26:00.393Z"}] 6 122 230 3/28/2022 6:35:04 AM 5 230
421786 4620 6/15/2021 12:39:06 PM 6/15/2021 12:39:08 PM IVR call: balance Received call for balance for account 10427112 undefined 7 2 3923 78 78 6/15/2021 12:39:08 PM
421778 6286 6/15/2021 12:36:16 PM 6/15/2021 12:36:33 PM IVR call: statement Received call for statement for account 10423210 sent message: 357 8 2 5410 79 79 6/15/2021 12:36:33 PM 116086
421775 6285 6/15/2021 12:31:41 PM 6/15/2021 12:31:42 PM IVR call: balance Received call for balance for account 10239401 undefined 7 2 5409 78 78 6/15/2021 12:31:42 PM
421774 6285 6/15/2021 12:30:42 PM 6/15/2021 12:30:44 PM IVR call: balance Received call for balance for account 10239401 undefined 7 2 5409 78 78 6/15/2021 12:30:44 PM
421744 6284 6/15/2021 12:18:59 PM 6/15/2021 12:19:00 PM IVR call: balance Received call for balance for account 10428858 undefined 7 2 5408 78 78 6/15/2021 12:19:00 PM
421742 6283 6/15/2021 12:17:44 PM 9/8/2021 9:36:34 AM IVR call: balance Received call for balance for account 10081830 undefined 7 2 5407 78 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:36:10.268Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:36:34.549Z"}] 78 9/8/2021 9:36:34 AM 172
6281 6/15/2021 12:16:26 PM 4/12/2022 9:39:10 AM WATER QUERY WATER QUERY 3 5405 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T12:15:39.854Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T10:05:37.621Z"}] 1 67 194
421739 6282 6/15/2021 12:16:19 PM 6/15/2021 12:16:20 PM IVR call: balance Received call for balance for account 20491944 undefined 7 2 5406 78 78 6/15/2021 12:16:20 PM
421734 6271 6/15/2021 12:14:20 PM 6/15/2021 12:14:21 PM IVR call: balance Received call for balance for account 10431580 undefined 7 2 5395 78 78 6/15/2021 12:14:21 PM