Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 422485 | 6309 | 6/16/2021 8:54:00 AM | 6/16/2021 8:54:02 AM | IVR call: balance | Received call for balance for account 10388244 undefined | 7 | 2 | 5432 | 78 | 78 | 6/16/2021 8:54:02 AM | ||||||||||||||||||||||||||||||
| 422452 | 5897 | 6/16/2021 8:13:35 AM | 6/16/2021 8:15:06 AM | IVR call: statement | Received call for statement for account 10377005 sent message: 363 | 8 | 2 | 5038 | 79 | 79 | 6/16/2021 8:15:06 AM | 116092 | |||||||||||||||||||||||||||||
| 422426 | 6308 | 6/16/2021 7:45:04 AM | 6/16/2021 7:45:05 AM | IVR call:$252 | Received call for $943 for account 10376460 | 5431 | 6/16/2021 7:45:05 AM | ||||||||||||||||||||||||||||||||||
| 422401 | 6307 | 6/16/2021 7:05:31 AM | 6/16/2021 7:05:32 AM | IVR call: balance | Received call for balance for account 10406143 undefined | 7 | 2 | 5430 | 78 | 78 | 6/16/2021 7:05:32 AM | ||||||||||||||||||||||||||||||
| 422384 | 5419 | 6/16/2021 6:33:04 AM | 6/16/2021 6:33:05 AM | IVR call: balance | Received call for balance for account 10382661 undefined | 7 | 2 | 4583 | 78 | 78 | 6/16/2021 6:33:05 AM | ||||||||||||||||||||||||||||||
| 422381 | 6305 | 6/16/2021 6:32:45 AM | 6/16/2021 6:34:05 AM | IVR call: statement | Received call for statement for account 10392481 sent message: 362 | 8 | 2 | 5428 | 79 | 79 | 6/16/2021 6:34:05 AM | 116091 | |||||||||||||||||||||||||||||
| 422372 | 6306 | 6/16/2021 6:21:34 AM | 6/16/2021 6:21:36 AM | IVR call: balance | Received call for balance for account 10108819 undefined | 7 | 2 | 5429 | 78 | 78 | 6/16/2021 6:21:36 AM | ||||||||||||||||||||||||||||||
| 422363 | 6305 | 6/16/2021 6:08:58 AM | 6/16/2021 6:08:59 AM | IVR call:$251 | Received call for $942 for account 10392481 | 5428 | 6/16/2021 6:08:59 AM | ||||||||||||||||||||||||||||||||||
| 422356 | 6304 | 6/16/2021 5:51:41 AM | 6/16/2021 5:52:05 AM | IVR call: statement | Received call for statement for account 10408690 sent message: 361 | 8 | 2 | 5427 | 79 | 79 | 6/16/2021 5:52:05 AM | 116090 | |||||||||||||||||||||||||||||
| 422352 | 6303 | 6/16/2021 5:46:02 AM | 6/16/2021 5:46:37 AM | IVR call: statement | Received call for statement for account 10315308 sent message: 360 | 8 | 2 | 5426 | 79 | 79 | 6/16/2021 5:46:37 AM | 116089 | |||||||||||||||||||||||||||||
| 422332 | 6302 | 6/16/2021 3:56:27 AM | 6/16/2021 3:56:29 AM | IVR call: balance | Received call for balance for account 10146056 undefined | 7 | 2 | 5425 | 78 | 78 | 6/16/2021 3:56:29 AM | ||||||||||||||||||||||||||||||
| 422330 | 6301 | 6/15/2021 9:14:05 PM | 6/15/2021 9:14:07 PM | IVR call: balance | Received call for balance for account 10225030 undefined | 7 | 2 | 5424 | 78 | 78 | 6/15/2021 9:14:07 PM | ||||||||||||||||||||||||||||||
| 422203 | 6300 | 6/15/2021 4:25:12 PM | 6/15/2021 4:25:13 PM | IVR call: balance | Received call for balance for account 10375061 undefined | 7 | 2 | 5423 | 78 | 78 | 6/15/2021 4:25:13 PM | ||||||||||||||||||||||||||||||
| 422123 | 6299 | 6/15/2021 3:49:20 PM | 6/15/2021 3:49:22 PM | IVR call: balance | Received call for balance for account 10007131 undefined | 7 | 2 | 5422 | 78 | 78 | 6/15/2021 3:49:22 PM | ||||||||||||||||||||||||||||||
| 422016 | 6298 | 6/15/2021 2:50:43 PM | 6/15/2021 2:50:44 PM | IVR call: balance | Received call for balance for account 10037946 undefined | 7 | 2 | 5421 | 78 | 78 | 6/15/2021 2:50:44 PM | ||||||||||||||||||||||||||||||
| 422012 | 6298 | 6/15/2021 2:49:27 PM | 6/15/2021 2:49:29 PM | IVR call: balance | Received call for balance for account 10037946 undefined | 7 | 2 | 5421 | 78 | 78 | 6/15/2021 2:49:29 PM | ||||||||||||||||||||||||||||||
| 421941 | 6297 | 6/15/2021 2:01:31 PM | 6/15/2021 2:01:33 PM | IVR call: balance | Received call for balance for account 10006938 undefined | 7 | 2 | 5420 | 78 | 78 | 6/15/2021 2:01:33 PM | ||||||||||||||||||||||||||||||
| 6292 | 6/15/2021 1:52:55 PM | 7/3/2022 9:04:03 AM | WATER QUERY | WATER QUERY<div><b><u>QRC RESPONSE:</u></b></div><div> ACC DEBT WRITTEN OFF.</div><div><div><br></div><div><br></div></div> | 27 | 3 | 5415 | 8 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T13:52:09.770Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-05T07:33:53.690Z"}] | 1 | 67 | 7/3/2022 9:04:03 AM | 6 | 6 | |||||||||||||||||||||||
| 6296 | 6/15/2021 1:50:24 PM | 11/19/2022 11:59:05 AM | WATER WORKS FIX THE LEAK | WATER WORKS FIX THE LEAK BUT NO REPORT ON FRONT DESK SEND EMAIL TO MANDLA <div><br></div><div>QRC RESPONSE: Query closed due to insufficient information and no updates on reports since June 2021</div> | 27 | 3 | 5419 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-15T13:49:37.372Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T18:15:39.926Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T18:26:44.972Z"}] | 1 | 67 | 11/19/2022 11:59:05 AM | 3 | 3 | |||||||||||||||||||||||
| 6295 | 6/15/2021 1:39:18 PM | 9/10/2021 7:16:05 AM | Leak Credit / Plumbers Letters Sub-Query Type | <div class="row q-gutter-x-md" style="margin-top: 16px;"><label for="f_c19793c1-d9cd-4610-b0b5-a7285285ca72" class="q-field q-validation-component row no-wrap items-start col col-grow q-mb-sm q-select q-field--auto-height q-select--without-input q-select--without-chips q-select--single q-field--outlined q-field--focused q-field--highlighted q-field--float q-field--labeled q-field--dense" outlined="true" dense="true" hidebottomspace="true" bgcolor="white" clearicon="mdi-close-circle" fillmask="true"><div class="q-field__inner relative-position col self-stretch column justify-center"><div tabindex="-1" class="q-field__control relative-position row no-wrap bg-white"><div class="q-field__control-container col relative-position row no-wrap q-anchor--skip"><div xuse-input="" xinput-debounce="100" fillmask="true" class="q-field__native row items-center" style="width: 265.975px;">Leak Credit / Plumbers Letters<div id="f_c19793c1-d9cd-4610-b0b5-a7285285ca72" tabindex="0" class="no-outline"></div></div><div class="q-field__label no-pointer-events absolute ellipsis" style="right: -88.65px;">Sub-Query Type</div></div><div class="q-field__append q-field__marginal row no-wrap items-center q-anchor--skip"><span aria-hidden="true" role="presentation" class="q-select__dropdown-icon themify-icon ti-arrow-circle-down q-icon notranslate"></span></div></div></div></label></div><div class="row q-gutter-x-md" style="margin-top: 16px;"><label for="f_80010497-253b-46b1-bec5-97e2ff728cc6" class="q-field q-validation-component row no-wrap items-start col col q-input q-field--outlined q-field--labeled q-field--dense" outlined="true" dense="true" hidebottomspace="true" bgcolor="white" clearicon="mdi-close-circle" fillmask="true"><div class="q-field__inner relative-position col self-stretch column justify-center"><div tabindex="-1" class="q-field__control relative-position row no-wrap bg-white"></div></div></label></div> | 27 | 3 | 5418 | 7 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-15T13:38:31.758Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-10T07:16:00.555Z"}] | 1 | 96 | 9/10/2021 7:16:05 AM | 7 | 4 |