Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 423286 | 6345 | 6/17/2021 8:17:18 AM | 6/17/2021 8:17:44 AM | IVR call: statement | Received call for statement for account 10049731 sent message: 384 | 8 | 2 | 5464 | 79 | 79 | 6/17/2021 8:17:44 AM | 116113 | |||||||||||||||||||||||||||||
| 423266 | 6344 | 6/17/2021 8:05:34 AM | 6/17/2021 8:05:56 AM | IVR call: statement | Received call for statement for account 10401050 sent message: 383 | 8 | 2 | 5463 | 79 | 79 | 6/17/2021 8:05:56 AM | 116112 | |||||||||||||||||||||||||||||
| 6343 | 6/17/2021 7:57:07 AM | 7/5/2022 8:49:03 AM | Reading Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Reading Incorrect 1 meter no 191016027 reading 380 taken 2021.06.17 but on solar 2 water meter 150101246 and </span><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">191016027 .</span><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Protected till 2021.10.17</span></div><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"><br></span></div><div><b>Duplicate query, refer to query #49970</b><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"><br></span></div> | 30 | 3 | 5462 | 4 | 23 | 1 | 44 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-17T07:58:12.284Z"}] | 1 | 44 | 20 | ||||||||||||||||||||||||||
| 423249 | 4910 | 6/17/2021 7:54:39 AM | 6/17/2021 7:55:08 AM | IVR call: statement | Received call for statement for account 10295821 sent message: 382 | 8 | 2 | 4107 | 79 | 79 | 6/17/2021 7:55:08 AM | 116111 | |||||||||||||||||||||||||||||
| 423247 | 6342 | 6/17/2021 7:54:22 AM | 6/17/2021 7:54:23 AM | IVR call:$256 | Received call for $947 for account 10332759 | 5461 | 6/17/2021 7:54:23 AM | ||||||||||||||||||||||||||||||||||
| 423244 | 6339 | 6/17/2021 7:53:31 AM | 6/17/2021 7:53:49 AM | IVR call: statement | Received call for statement for account 10300854 sent message: 381 | 8 | 2 | 5458 | 79 | 79 | 6/17/2021 7:53:49 AM | 116110 | |||||||||||||||||||||||||||||
| 423237 | 6341 | 6/17/2021 7:51:10 AM | 6/17/2021 7:51:48 AM | IVR call: statement | Received call for statement for account 10176411 sent message: 380 | 8 | 2 | 5460 | 79 | 79 | 6/17/2021 7:51:48 AM | 116109 | |||||||||||||||||||||||||||||
| 423212 | 6339 | 6/17/2021 7:41:01 AM | 6/17/2021 7:41:17 AM | IVR call: statement | Received call for statement for account 10300854 sent message: 379 | 8 | 2 | 5458 | 79 | 79 | 6/17/2021 7:41:17 AM | 116108 | |||||||||||||||||||||||||||||
| 423200 | 6340 | 6/17/2021 7:35:40 AM | 6/17/2021 7:36:02 AM | IVR call: statement | Received call for statement for account 10418034 sent message: 378 | 8 | 2 | 5459 | 79 | 79 | 6/17/2021 7:36:02 AM | 116107 | |||||||||||||||||||||||||||||
| 423197 | 6339 | 6/17/2021 7:35:31 AM | 6/17/2021 7:35:32 AM | IVR call:$255 | Received call for $946 for account 10300854 | 5458 | 6/17/2021 7:35:32 AM | ||||||||||||||||||||||||||||||||||
| 423194 | 5072 | 6/17/2021 7:34:27 AM | 6/17/2021 7:34:28 AM | IVR call: balance | Received call for balance for account 10007173 undefined | 7 | 2 | 4254 | 78 | 78 | 6/17/2021 7:34:28 AM | ||||||||||||||||||||||||||||||
| 423171 | 6338 | 6/17/2021 7:23:27 AM | 6/17/2021 7:23:28 AM | IVR call: balance | Received call for balance for account 10075249 undefined | 7 | 2 | 5457 | 78 | 78 | 6/17/2021 7:23:28 AM | ||||||||||||||||||||||||||||||
| 6337 | 6/17/2021 7:22:13 AM | 6/17/2021 7:23:22 AM | High water charges | Please investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-17T07:23:18.295Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 6336 | 6/17/2021 7:21:37 AM | 6/17/2021 7:21:39 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-17T07:22:41.938Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 423161 | 6334 | 6/17/2021 7:20:36 AM | 6/17/2021 7:20:57 AM | IVR call: statement | Received call for statement for account 10399899 sent message: 377 | 8 | 2 | 1605 | 79 | 79 | 6/17/2021 7:20:57 AM | 116106 | |||||||||||||||||||||||||||||
| 6333 | 6/17/2021 7:16:41 AM | 7/3/2022 9:59:17 AM | WATER QUERY | WATER QUERY<div>QRC RESPONSE:</div><div>ACC DEBT WRITTEN OFF IN 202106.</div> | 27 | 3 | 5454 | 11 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-17T07:15:53.376Z"}] | 1 | 67 | 7/3/2022 9:59:17 AM | 6 | 6 | |||||||||||||||||||||||
| 6332 | 6/17/2021 7:15:29 AM | 4/12/2022 9:47:18 AM | Sub-divided erf | Daniel says this is a complex and units were sold to individuals. Insists the sewerage charge is too high and should subsequently be divided amongst the different owners. | 3 | 5453 | 2 | 23 | 7 | 60 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-17T07:16:33.738Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:09:25.419Z"}] | 7 | 60 | 172 | |||||||||||||||||||||||||||
| 423135 | 6331 | 6/17/2021 7:12:48 AM | 6/17/2021 7:13:08 AM | IVR call: statement | Received call for statement for account 10247690 sent message: 376 | 8 | 2 | 5452 | 79 | 79 | 6/17/2021 7:13:08 AM | 116105 | |||||||||||||||||||||||||||||
| 423086 | 5692 | 6/17/2021 6:59:56 AM | 6/17/2021 6:59:57 AM | IVR call: balance | Received call for balance for account 10360393 undefined | 7 | 2 | 4846 | 78 | 78 | 6/17/2021 6:59:57 AM | ||||||||||||||||||||||||||||||
| 423078 | 6330 | 6/17/2021 6:57:43 AM | 6/17/2021 6:57:45 AM | IVR call: balance | Received call for balance for account 10020031 undefined | 7 | 2 | 5451 | 78 | 78 | 6/17/2021 6:57:45 AM |