Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 424034 | 6382 | 6/17/2021 5:45:06 PM | 6/17/2021 5:45:08 PM | IVR call: balance | Received call for balance for account 10270370 undefined | 7 | 2 | 5499 | 78 | 78 | 6/17/2021 5:45:08 PM | ||||||||||||||||||||||||||||||
| 424012 | 6330 | 6/17/2021 5:21:14 PM | 6/17/2021 5:21:16 PM | IVR call: balance | Received call for balance for account 10020031 undefined | 7 | 2 | 5451 | 78 | 78 | 6/17/2021 5:21:16 PM | ||||||||||||||||||||||||||||||
| 423934 | 6315 | 6/17/2021 3:43:26 PM | 6/17/2021 3:43:54 PM | IVR call: statement | Received call for statement for account 10260088 sent message: 401 | 8 | 2 | 5437 | 79 | 79 | 6/17/2021 3:43:54 PM | 116130 | |||||||||||||||||||||||||||||
| 423927 | 6315 | 6/17/2021 3:41:57 PM | 6/17/2021 3:41:58 PM | IVR call: balance | Received call for balance for account 10260088 undefined | 7 | 2 | 5437 | 78 | 78 | 6/17/2021 3:41:58 PM | ||||||||||||||||||||||||||||||
| 423925 | 6315 | 6/17/2021 3:40:40 PM | 6/17/2021 3:40:42 PM | IVR call: balance | Received call for balance for account 10260088 undefined | 7 | 2 | 5437 | 78 | 78 | 6/17/2021 3:40:42 PM | ||||||||||||||||||||||||||||||
| 423892 | 6351 | 6/17/2021 3:04:59 PM | 6/17/2021 3:05:43 PM | IVR call: statement | Received call for statement for account 10371740 sent message: 400 | 8 | 2 | 5470 | 79 | 79 | 6/17/2021 3:05:43 PM | 116129 | |||||||||||||||||||||||||||||
| 423859 | 6381 | 6/17/2021 2:29:14 PM | 6/17/2021 2:29:16 PM | IVR call: balance | Received call for balance for account 10428172 undefined | 7 | 2 | 5498 | 78 | 78 | 6/17/2021 2:29:16 PM | ||||||||||||||||||||||||||||||
| 423831 | 5379 | 6/17/2021 2:04:53 PM | 6/17/2021 2:04:53 PM | IVR call: balance | Received call for balance for account 10026112 undefined | 7 | 2 | 4546 | 78 | 78 | 6/17/2021 2:04:53 PM | ||||||||||||||||||||||||||||||
| 423829 | 6380 | 6/17/2021 2:04:38 PM | 6/17/2021 2:05:04 PM | IVR call: statement | Received call for statement for account 10402963 sent message: 399 | 8 | 2 | 5497 | 79 | 79 | 6/17/2021 2:05:04 PM | 116128 | |||||||||||||||||||||||||||||
| 423826 | 6379 | 6/17/2021 2:03:46 PM | 6/17/2021 2:04:07 PM | IVR call: statement | Received call for statement for account 10369913 sent message: 398 | 8 | 2 | 5496 | 79 | 79 | 6/17/2021 2:04:07 PM | 116127 | |||||||||||||||||||||||||||||
| 423822 | 6379 | 6/17/2021 2:01:25 PM | 6/17/2021 2:01:27 PM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | 78 | 6/17/2021 2:01:27 PM | ||||||||||||||||||||||||||||||
| 423819 | 6349 | 6/17/2021 1:55:50 PM | 2/14/2023 6:47:40 AM | IVR call: meter-reading | Received call for meter-reading for account 10399453 Meter reading: [0148] Meter type: [water] | 10 | 2 | 5468 | 81 | 81 | 232 | ||||||||||||||||||||||||||||||
| 6378 | 6/17/2021 1:41:44 PM | 4/12/2022 9:39:10 AM | apply 6mth policy | consumer billed more than 6mths for water in 2021/04 | 27 | 3 | 5495 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-17T13:40:56.129Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T09:04:33.891Z"}] | 1 | 101 | 214 | 4/12/2022 9:39:10 AM | 4 | 214 | ||||||||||||||||||||||
| 423798 | 6377 | 6/17/2021 1:34:37 PM | 6/17/2021 1:34:55 PM | IVR call: meter-reading | Received call for meter-reading for account 20380306 Meter reading: [0124] Meter type: [water] | 10 | 2 | 5494 | 81 | 81 | |||||||||||||||||||||||||||||||
| 6375 | 6/17/2021 1:31:57 PM | 6/13/2022 11:28:06 AM | six months policy. | pending six months policy.<div><img src="data:image/png;base64,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" alt=""></div><div><br><div>Journal released May 2022 to correct account<br></div></div> | 27 | 3 | 5492 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-17T13:31:09.775Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:51:23.900Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:52:17.918Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:40:50.024Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-09T12:01:31.813Z"}] | 1 | 101 | 201 | 6/13/2022 11:28:06 AM | 2 | 2 | ||||||||||||||||||||||
| 6375 | 6/17/2021 1:29:15 PM | 12/28/2021 11:51:45 AM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-17T13:28:27.350Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:51:34.973Z"}] | 214 | ||||||||||||||||||||||||||||||||||||
| 423788 | 6376 | 6/17/2021 1:29:00 PM | 6/17/2021 1:29:02 PM | IVR call: balance | Received call for balance for account 10364186 undefined | 7 | 2 | 5493 | 78 | 78 | 6/17/2021 1:29:02 PM | ||||||||||||||||||||||||||||||
| 6375 | 6/17/2021 1:28:58 PM | 12/28/2021 11:55:23 AM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-17T13:28:10.338Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:51:47.630Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:51:55.502Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:52:01.531Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-12-28T11:55:12.904Z"}] | 214 | ||||||||||||||||||||||||||||||||||||
| 423771 | 6373 | 6/17/2021 1:15:33 PM | 6/17/2021 1:15:54 PM | IVR call: statement | Received call for statement for account 10244189 sent message: 397 | 8 | 2 | 5490 | 79 | 79 | 6/17/2021 1:15:54 PM | 116126 | |||||||||||||||||||||||||||||
| 423762 | 6372 | 6/17/2021 1:08:07 PM | 6/17/2021 1:08:08 PM | IVR call: balance | Received call for balance for account 10256069 undefined | 7 | 2 | 5489 | 78 | 78 | 6/17/2021 1:08:08 PM |