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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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6378
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LatestTicket
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CreatedAt
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6/17/2021 1:41:44 PM
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UpdatedAt
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4/12/2022 9:39:10 AM
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Subject
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apply 6mth policy
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Description
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consumer billed more than 6mths for water in 2021/04
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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5495
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OpenedBy
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AssignedTo
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4
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-17T13:40:56.129Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T09:04:33.891Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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214
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ResolvedAt
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4/12/2022 9:39:10 AM
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Thread
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ResolvedBy
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4
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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214