Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 424633 | 6447 | 6/18/2021 11:26:13 AM | 6/18/2021 11:26:14 AM | IVR call: balance | Received call for balance for account 10330394 undefined | 7 | 2 | 5564 | 78 | 78 | 6/18/2021 11:26:14 AM | ||||||||||||||||||||||||||||||
| 424622 | 6446 | 6/18/2021 11:21:36 AM | 6/18/2021 11:21:55 AM | IVR call: statement | Received call for statement for account 10429502 undefined | 5563 | 6/18/2021 11:21:55 AM | ||||||||||||||||||||||||||||||||||
| 6445 | 6/18/2021 11:18:59 AM | 7/21/2021 12:50:43 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span><br> | 27 | 3 | 5562 | 5 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T11:19:01.674Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T10:06:49.296Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:50:59.648Z"}] | 1 | 44 | 7/21/2021 12:50:43 PM | 5 | 14 | |||||||||||||||||||||||
| 424613 | 6443 | 6/18/2021 11:13:46 AM | 6/18/2021 11:14:15 AM | IVR call: statement | Received call for statement for account 10391918 sent message: 411 | 8 | 2 | 5561 | 79 | 79 | 6/18/2021 11:14:15 AM | 116140 | |||||||||||||||||||||||||||||
| 424607 | 6443 | 6/18/2021 11:12:23 AM | 6/18/2021 11:12:23 AM | IVR call:$262 | Received call for $956 for account 10391918 | 5561 | 6/18/2021 11:12:23 AM | ||||||||||||||||||||||||||||||||||
| 6442 | 6/18/2021 11:06:19 AM | 7/3/2022 9:13:32 AM | High consumption | Kindly assess a high water consumption on this account<div>To monitor consumption for three more readings</div> | 30 | 3 | 5560 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T11:06:20.894Z"}] | 1 | 67 | 12 | ||||||||||||||||||||||||||
| 424580 | 6441 | 6/18/2021 10:54:15 AM | 6/18/2021 10:54:17 AM | IVR call: balance | Received call for balance for account 10358167 undefined | 7 | 2 | 5559 | 78 | 78 | 6/18/2021 10:54:17 AM | ||||||||||||||||||||||||||||||
| 6440 | 6/18/2021 10:50:34 AM | 5/16/2022 1:58:11 PM | Six Months policy | Kindly assess a six months policy for the period 201707-202008<br/><b>Journal Number</b>: [BJ71127658]<br/><b>Journal Amount</b>: [-R13,966.77] | 27 | 3 | 5558 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T10:50:36.746Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-09-22T12:13:12.291Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-16T13:57:13.611Z"}] | 1 | 101 | 3 | 5/16/2022 1:58:11 PM | 173 | 3 | ||||||||||||||||||||||
| 6437 | 6/18/2021 10:49:31 AM | 11/13/2022 9:04:06 AM | WATER QUERY,WITH PLUMBERS LETTER | WATER QUERY ,WITH PLUMBERS LETTER.<div>To contact consumer to resubmit the Plumbers consumption decreased.<br></div><div><br></div><div>QRC RESPONSE: Query Closed. No letter traced</div><div>Consumer to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs for further assessment</div> | 27 | 3 | 5557 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T10:48:42.784Z"}] | 1 | 96 | 11/13/2022 9:04:05 AM | 3 | 3 | |||||||||||||||||||||||
| 424573 | 6439 | 6/18/2021 10:49:09 AM | 6/18/2021 10:49:11 AM | IVR call: balance | Received call for balance for account 10408016 undefined | 7 | 2 | 5556 | 78 | 78 | 6/18/2021 10:49:11 AM | ||||||||||||||||||||||||||||||
| 424571 | 6438 | 6/18/2021 10:48:29 AM | 6/18/2021 10:48:30 AM | IVR call: balance | Received call for balance for account 10121068 undefined | 7 | 2 | 5555 | 78 | 78 | 6/18/2021 10:48:30 AM | ||||||||||||||||||||||||||||||
| 424566 | 6436 | 6/18/2021 10:47:44 AM | 6/18/2021 10:47:45 AM | IVR call: balance | Received call for balance for account 10008298 undefined | 7 | 2 | 5554 | 78 | 78 | 6/18/2021 10:47:45 AM | ||||||||||||||||||||||||||||||
| 424561 | 6435 | 6/18/2021 10:46:50 AM | 6/18/2021 10:46:51 AM | IVR call: balance | Received call for balance for account 10007573 undefined | 7 | 2 | 5552 | 78 | 78 | 6/18/2021 10:46:51 AM | ||||||||||||||||||||||||||||||
| 6433 | 6/18/2021 10:45:49 AM | 3/28/2022 7:08:29 AM | INCORRECT TARIFF | CHANGE WATER TARIFF TO BUSINESS<br/><b>Journal Number</b>: [844371] | 27 | 3 | 5553 | 6 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-18T10:45:01.248Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:00:33.805Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:20:14.385Z"}] | 1 | 50 | 3/28/2022 7:08:29 AM | 6 | 12 | |||||||||||||||||||||||
| 424558 | 6435 | 6/18/2021 10:44:59 AM | 6/18/2021 10:45:19 AM | IVR call: statement | Received call for statement for account 10007573 sent message: 410 | 8 | 2 | 5552 | 79 | 79 | 6/18/2021 10:45:19 AM | 116139 | |||||||||||||||||||||||||||||
| 424557 | 6434 | 6/18/2021 10:43:53 AM | 6/18/2021 10:43:55 AM | IVR call: balance | Received call for balance for account 10008101 undefined | 7 | 2 | 5550 | 78 | 78 | 6/18/2021 10:43:55 AM | ||||||||||||||||||||||||||||||
| 6431 | 6/18/2021 10:42:09 AM | 2/18/2023 10:36:39 AM | WATER QUERY,SIX MONTHS POLICY | WATER QUERY, SIX MONTHS POLICY<div><br></div><div>Query Resolved under Ref #81042</div> | 27 | 3 | 5549 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T10:41:20.850Z"}] | 1 | 95 | 2/18/2023 10:36:38 AM | 3 | 3 | |||||||||||||||||||||||
| 424556 | 6432 | 6/18/2021 10:41:48 AM | 6/18/2021 10:41:49 AM | IVR call: balance | Received call for balance for account 10008102 undefined | 7 | 2 | 5548 | 78 | 78 | 6/18/2021 10:41:49 AM | ||||||||||||||||||||||||||||||
| 424541 | 6429 | 6/18/2021 10:31:30 AM | 6/18/2021 10:31:53 AM | IVR call: statement | Received call for statement for account 10011254 sent message: 409 | 8 | 2 | 5547 | 79 | 79 | 6/18/2021 10:31:53 AM | 116138 | |||||||||||||||||||||||||||||
| 6428 | 6/18/2021 10:21:53 AM | 9/8/2021 10:09:13 AM | LATE TERMIONATION | LATE TERMINATION<br/><b>Journal Number</b>: [880978] | 24 | 3 | 5546 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T10:21:04.590Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-17T13:46:23.158Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-18T06:47:22.064Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:09:14.152Z"}] | 6 | 107 | 172 |