Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 424746 | 6464 | 6/18/2021 12:28:54 PM | 6/18/2021 12:28:55 PM | IVR call: balance | Received call for balance for account 10044168 undefined | 7 | 2 | 5582 | 78 | 78 | 6/18/2021 12:28:55 PM | ||||||||||||||||||||||||||||||
| 424745 | 6464 | 6/18/2021 12:27:53 PM | 6/18/2021 12:27:55 PM | IVR call: balance | Received call for balance for account 10044168 undefined | 7 | 2 | 5582 | 78 | 78 | 6/18/2021 12:27:55 PM | ||||||||||||||||||||||||||||||
| 424740 | 5688 | 6/18/2021 12:23:23 PM | 6/18/2021 12:23:25 PM | IVR call: balance | Received call for balance for account 10038961 undefined | 7 | 2 | 4843 | 78 | 78 | 6/18/2021 12:23:25 PM | ||||||||||||||||||||||||||||||
| 424727 | 5688 | 6/18/2021 12:16:52 PM | 6/18/2021 12:16:54 PM | IVR call: balance | Received call for balance for account 10038961 undefined | 7 | 2 | 4843 | 78 | 78 | 6/18/2021 12:16:54 PM | ||||||||||||||||||||||||||||||
| 424705 | 6460 | 6/18/2021 12:06:57 PM | 6/18/2021 12:06:58 PM | IVR call: balance | Received call for balance for account 10424696 undefined | 7 | 2 | 5578 | 78 | 78 | 6/18/2021 12:06:58 PM | ||||||||||||||||||||||||||||||
| 424710 | 6463 | 6/18/2021 12:06:52 PM | 6/18/2021 12:06:54 PM | IVR call: balance | Received call for balance for account 10266091 undefined | 7 | 2 | 5581 | 78 | 78 | 6/18/2021 12:06:54 PM | ||||||||||||||||||||||||||||||
| 6461 | 6/18/2021 12:03:58 PM | 8/15/2021 6:26:42 AM | Leak credit | Kindly assess a leak on this account that was checked on 9th March 2020 | 30 | 3 | 5580 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T12:04:00.204Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:24:53.171Z"}] | 1 | 96 | 230 | ||||||||||||||||||||||||||
| 424690 | 6460 | 6/18/2021 12:02:56 PM | 6/18/2021 12:02:58 PM | IVR call: balance | Received call for balance for account 10424696 undefined | 7 | 2 | 5578 | 78 | 78 | 6/18/2021 12:02:58 PM | ||||||||||||||||||||||||||||||
| 6459 | 6/18/2021 11:57:51 AM | 7/3/2022 9:37:21 AM | Water query | Water query - Leak<div>Account adjusted.</div> | 27 | 3 | 5577 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:57:02.522Z"}] | 1 | 67 | 7/3/2022 9:37:20 AM | 12 | 12 | |||||||||||||||||||||||
| 6458 | 6/18/2021 11:55:14 AM | 7/3/2022 9:36:04 AM | Late termination | Late terminaton | 27 | 3 | 5576 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:54:25.310Z"}] | 6 | 107 | 7/3/2022 9:36:04 AM | 12 | 12 | |||||||||||||||||||||||
| 6457 | 6/18/2021 11:53:52 AM | 4/12/2022 9:47:18 AM | Water query | Water query - high consumption | 3 | 5575 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:53:04.176Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 6455 | 6/18/2021 11:52:49 AM | 6/18/2021 11:52:51 AM | 2 | 5573 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:52:01.129Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 6454 | 6/18/2021 11:51:45 AM | 2/18/2023 10:36:02 AM | Water query | Water query - high consumption<div>Consumption normal.</div><div><br></div><div>6 month policy for 201911/202006 done.</div><div>Credit due R 571.52 including vat @ 15%</div><br/><b>Journal Number</b>: [963749]<br/><b>Journal Amount</b>: [-R1,339.77] | 27 | 3 | 5572 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:50:56.904Z"}] | 1 | 67 | 2/18/2023 10:35:57 AM | 3 | 3 | |||||||||||||||||||||||
| 6453 | 6/18/2021 11:50:35 AM | 6/30/2022 12:16:49 PM | Water query | Water query - high consumption<br/><b>Journal Number</b>: [051394] | 27 | 3 | 5571 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:49:47.143Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-27T06:55:55.985Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-27T09:18:21.707Z"}] | 1 | 96 | 13 | 6/30/2022 12:16:49 PM | 134117 | 7 | 7 | |||||||||||||||||||||
| 6452 | 6/18/2021 11:49:20 AM | 11/13/2022 12:23:10 PM | Water query | Water query - high consumption<div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY DUE FOR THE 202009 PERIOD.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE<br></b><div><br></div></div><br/><b>Journal Number</b>: [963739] | 24 | 3 | 5570 | 5 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:48:31.707Z"}] | 1 | 67 | 15 | |||||||||||||||||||||||||
| 424672 | 6451 | 6/18/2021 11:48:22 AM | 6/18/2021 11:48:22 AM | IVR call:$263 | Received call for $957 for account 10362241 | 5569 | 6/18/2021 11:48:22 AM | ||||||||||||||||||||||||||||||||||
| 6450 | 6/18/2021 11:48:20 AM | 11/5/2022 1:24:48 PM | Water query | Water query - high consumption<div><br></div><div>QRC RESPONSE: Query Closed</div><div>No identified high consumption. </div> | 27 | 3 | 5568 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T11:47:31.398Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-13T12:16:03.280Z"}] | 1 | 67 | 11/5/2022 1:24:47 PM | 3 | 3 | |||||||||||||||||||||||
| 6448 | 6/18/2021 11:39:28 AM | 6/18/2022 9:59:27 AM | Rectify water charge | Kindly assess account as there were no readings taken on account <div><br></div><div>-readings up to date on account</div> | 27 | 3 | 5566 | 74 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T11:39:30.653Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T11:43:19.585Z"}] | 1 | 44 | 6/18/2022 9:59:27 AM | 13 | 13 | |||||||||||||||||||||||
| 6430 | 6/18/2021 11:28:53 AM | 6/18/2022 10:09:04 AM | Meter Number Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter Number Incorrect</span><div><font color="rgba(0, 0, 0, 0.870588235294118)"><span style="font-size: 14px; letter-spacing: 0.13118px;">CONSUMER WATER PICTURE IS SN160422963 taken 2021.06.18 reading 471.d/o </span></font><span style="background-color: rgb(242, 253, 254); font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre;">WATER QUERY D/O 19.09.2021</span><br></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);">REPORTED WATER METER MISSING SN160422963 W.W 739084ITS ON ERF 1610</span><font color="rgba(0, 0, 0, 0.870588235294118)"><span style="font-size: 14px; letter-spacing: 0.13118px;"><br></span></font></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);">SEND TO MANDLA FOR MORE WATER METER INFORMATION .</span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);">-H/C REPORTED 2022/06/18 REF 793793</span></div> | 23 | 3 | 5565 | 4 | 1 | 1 | 46 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-18T11:28:05.831Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-27T12:22:51.609Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-30T13:53:38.424Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:55:21.000Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T08:39:17.486Z"}] | 1 | 46 | 13 | ||||||||||||||||||||||||||
| 424637 | 6446 | 6/18/2021 11:27:01 AM | 6/18/2021 11:27:20 AM | IVR call: statement | Received call for statement for account 10429502 undefined | 5563 | 6/18/2021 11:27:20 AM |