Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
6576 6/21/2021 12:21:24 PM 11/21/2022 9:27:43 AM Six months policy and Interest reversal Six Months policy and interest reversal&nbsp; - 2017/07<br><br><div><br></div><div>QRC RESPONSE:</div><div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><div><br></div><div>[18161]</div> 24 3 5699 5 4 23 1 95 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T12:20:33.982Z"}] 1 95 139972 15
426980 6575 6/21/2021 12:19:16 PM 6/21/2021 12:19:18 PM IVR call: balance Received call for balance for account 10116142 undefined 7 2 5698 78 78 6/21/2021 12:19:18 PM
4572 6/21/2021 12:16:19 PM 3/28/2022 7:08:29 AM refuse query consumer states that bcmm does not collect refuse for them. and requests not to be billed for refuse. 27 3 3889 6 2 23 4 106 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T12:16:20.777Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-01T13:42:26.564Z"}] 4 106 3/28/2022 7:08:29 AM 6 4
426964 6574 6/21/2021 12:05:20 PM 6/21/2021 12:05:21 PM IVR call: balance Received call for balance for account 10400471 undefined 7 2 5697 78 78 6/21/2021 12:05:21 PM
426950 6573 6/21/2021 11:55:21 AM 6/21/2021 11:55:21 AM IVR call:$268 Received call for $962 for account 10019658 5696 6/21/2021 11:55:21 AM
426948 6572 6/21/2021 11:52:03 AM 6/21/2021 11:52:24 AM IVR call: statement Received call for statement for account 10429975 sent message: 430 8 2 5695 79 79 6/21/2021 11:52:24 AM 116159
426936 5809 6/21/2021 11:41:29 AM 6/21/2021 11:41:30 AM IVR call: balance Received call for balance for account 10386129 undefined 7 2 4955 78 78 6/21/2021 11:41:30 AM
426935 6571 6/21/2021 11:40:57 AM 6/21/2021 11:40:59 AM IVR call: balance Received call for balance for account 20095468 undefined 7 2 5694 78 78 6/21/2021 11:40:59 AM
426933 6/21/2021 11:40:16 AM 6/21/2021 11:40:17 AM IVR call:$267 Received call for $961 for account undefined 6/21/2021 11:40:17 AM
426931 6570 6/21/2021 11:38:56 AM 6/21/2021 11:38:58 AM IVR call: balance Received call for balance for account 10351376 undefined 7 2 5693 78 78 6/21/2021 11:38:58 AM
426926 6569 6/21/2021 11:36:14 AM 6/21/2021 11:36:16 AM IVR call: balance Received call for balance for account 10070299 undefined 7 2 3372 78 78 6/21/2021 11:36:16 AM
426913 6568 6/21/2021 11:24:22 AM 6/21/2021 11:24:24 AM IVR call: balance Received call for balance for account 10247899 undefined 7 2 5692 78 78 6/21/2021 11:24:24 AM
426907 6492 6/21/2021 11:18:12 AM 6/21/2021 11:18:35 AM IVR call: statement Received call for statement for account 20276087 sent message: 429 8 2 5608 79 79 6/21/2021 11:18:35 AM 116158
426906 6492 6/21/2021 11:17:30 AM 6/21/2021 11:17:32 AM IVR call: balance Received call for balance for account 20276087 undefined 7 2 5608 78 78 6/21/2021 11:17:32 AM
6567 6/21/2021 11:05:22 AM 3/28/2022 6:35:04 AM late termination query consumer states that property was sold and requests that the account be scrutinised accordingly. 3 5691 2 23 6 107 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T11:05:24.329Z"}] 6 107 16
6566 6/21/2021 10:54:01 AM 6/21/2021 10:54:01 AM 2
6565 6/21/2021 10:52:49 AM 4/12/2022 9:39:10 AM Late termination Late termination 201807-201908<div><br></div><br><b>Journal Number</b>: [342562]<div><br></div><div><b>RESPONSE QRC</b>:LATE TERMINATION ,JOURNAL{342562} AUTHORISED{WA0100}</div> 27 3 5690 4 2 23 6 59 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T10:51:59.198Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:33:14.194Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:04:06.169Z"}] 6 122 230 4/12/2022 9:39:10 AM 4 230
6564 6/21/2021 10:44:57 AM 3/3/2022 10:07:36 AM six months policy journal processed<br/><b>Journal Number</b>: [361083]<br/><b>Journal Amount</b>: [-R25,059.01] 27 3 5689 75 2 23 1 67 [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-21T10:46:52.936Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-21T14:17:47.668Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-03T10:07:36.570Z"}] 1 67 3/3/2022 10:07:36 AM 173 3
6563 6/21/2021 10:43:55 AM 6/21/2021 10:45:26 AM WATER QUERY WATER QUERY 3 5688 4 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T10:43:04.967Z"}] 1 67 18
6562 6/21/2021 10:42:39 AM 3/28/2022 7:25:06 AM HC due to internal leak leak credit passed<br/><b>Journal Number</b>: [685152] 24 3 5687 2 23 1 96 [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-21T10:44:35.055Z"}] 1 96 11