Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 427591 | 6620 | 6/22/2021 7:55:28 AM | 6/22/2021 7:55:30 AM | IVR call: balance | Received call for balance for account 10428663 undefined | 7 | 2 | 5743 | 78 | 78 | 6/22/2021 7:55:30 AM | ||||||||||||||||||||||||||||||
| 427589 | 6619 | 6/22/2021 7:54:34 AM | 6/22/2021 7:54:36 AM | IVR call: balance | Received call for balance for account 10243366 undefined | 7 | 2 | 5742 | 78 | 78 | 6/22/2021 7:54:36 AM | ||||||||||||||||||||||||||||||
| 427588 | 6618 | 6/22/2021 7:54:20 AM | 6/22/2021 7:54:38 AM | IVR call: statement | Received call for statement for account 10431025 sent message: 439 | 8 | 2 | 5741 | 79 | 79 | 6/22/2021 7:54:38 AM | 116168 | |||||||||||||||||||||||||||||
| 427581 | 6041 | 6/22/2021 7:50:07 AM | 6/22/2021 7:50:08 AM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 6/22/2021 7:50:08 AM | ||||||||||||||||||||||||||||||
| 6616 | 6/22/2021 7:43:46 AM | 3/28/2022 7:07:05 AM | Late termination | Late termination 201704-202102<br><b>Journal Number</b>: [342449]<div><br></div><div><b>RESPONSE QRC</b> :Late Termination, Journal {342449} Authorized.</div> | 27 | 3 | 5740 | 15 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-22T07:42:55.048Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:29:08.310Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:00:48.696Z"}] | 6 | 122 | 230 | 3/28/2022 7:07:05 AM | 15 | 230 | ||||||||||||||||||||||
| 6617 | 6/22/2021 7:42:36 AM | 3/28/2022 7:25:06 AM | Water query | Water query - high consumption - Consumer claims to own a water tank. | 27 | 3 | 5739 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T07:42:38.177Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:42:56.283Z"}] | 1 | 112 | 4 | 3/28/2022 7:25:06 AM | 17 | 4 | ||||||||||||||||||||||
| 6615 | 6/22/2021 7:40:41 AM | 3/12/2023 8:15:12 AM | Water query | Water query -- 31 Jun 2014(Start date of query )Water consumption is correct consumer has to do an arrangement. | 23 | 3 | 5738 | 6 | 3 | 26 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T07:40:43.094Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 6614 | 6/22/2021 7:40:05 AM | 11/27/2021 8:52:56 AM | 2 | 5737 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T07:40:07.443Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T12:39:40.292Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-27T08:51:35.568Z"}] | 230 | |||||||||||||||||||||||||||||||||||
| 427560 | 4554 | 6/22/2021 7:38:09 AM | 6/22/2021 7:38:10 AM | IVR call: balance | Received call for balance for account 10287938 undefined | 7 | 2 | 3860 | 78 | 78 | 6/22/2021 7:38:10 AM | ||||||||||||||||||||||||||||||
| 6613 | 6/22/2021 7:36:32 AM | 10/24/2021 7:12:32 AM | 2 | 5736 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T07:36:33.810Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T10:09:52.692Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-24T07:12:32.133Z"}] | 12 | |||||||||||||||||||||||||||||||||||
| 6612 | 6/22/2021 7:36:20 AM | 11/14/2022 8:21:15 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information</div> | 27 | 3 | 5735 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T07:35:28.668Z"}] | 1 | 67 | 11/14/2022 8:21:14 AM | 3 | 3 | |||||||||||||||||||||||
| 6611 | 6/22/2021 7:34:36 AM | 11/14/2022 1:36:33 PM | Water query | Water query -- two meters billed on this property <div><br></div><div>QRC RESPONSE: Query Closed</div><div>Meter change processed March 2021</div> | 27 | 3 | 5734 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T07:34:37.761Z"}] | 1 | 67 | 11/14/2022 1:36:32 PM | 3 | 3 | |||||||||||||||||||||||
| 6610 | 6/22/2021 7:33:34 AM | 11/26/2022 12:51:16 PM | Water query | Water query - leak <div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account adjusted with a leak credit for repairs dated Aug 2020<br><b>Journal Number</b>: [963733]</div><br/><b>Journal Amount</b>: [-R11,008.92] | 27 | 3 | 5732 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T07:33:36.021Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-31T10:27:04.649Z"}] | 1 | 96 | 11/26/2022 12:51:12 PM | 3 | 3 | |||||||||||||||||||||||
| 427549 | 5757 | 6/22/2021 7:31:58 AM | 6/22/2021 7:31:58 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | 78 | 6/22/2021 7:31:58 AM | ||||||||||||||||||||||||||||||
| 427548 | 5757 | 6/22/2021 7:30:55 AM | 6/22/2021 7:30:56 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | 78 | 6/22/2021 7:30:56 AM | ||||||||||||||||||||||||||||||
| 427510 | 6609 | 6/22/2021 7:10:10 AM | 6/22/2021 7:10:12 AM | IVR call: balance | Received call for balance for account 10100704 undefined | 7 | 2 | 4856 | 78 | 78 | 6/22/2021 7:10:12 AM | ||||||||||||||||||||||||||||||
| 427472 | 6608 | 6/22/2021 6:50:10 AM | 6/22/2021 6:50:27 AM | IVR call: meter-reading | Received call for meter-reading for account 10011674 Meter reading: [0183] Meter type: [water] | 10 | 2 | 5731 | 81 | 81 | |||||||||||||||||||||||||||||||
| 427471 | 5662 | 6/22/2021 6:49:26 AM | 6/22/2021 6:49:26 AM | IVR call:$272 | Received call for $966 for account 10272684 | 4819 | 6/22/2021 6:49:26 AM | ||||||||||||||||||||||||||||||||||
| 427470 | 6607 | 6/22/2021 6:45:45 AM | 6/22/2021 6:45:45 AM | IVR call:$271 | Received call for $965 for account 20049133 | 5730 | 6/22/2021 6:45:45 AM | ||||||||||||||||||||||||||||||||||
| 427405 | 6606 | 6/22/2021 6:20:52 AM | 6/22/2021 6:45:03 AM | IVR call: statement | Received call for statement for account 10399792 sent message: 438 | 8 | 2 | 5729 | 79 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T06:43:48.165Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T06:45:03.857Z"}] | 79 | 6/22/2021 6:45:03 AM | 116167 | 20 |