Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6665 | 6/22/2021 11:46:35 AM | 11/20/2022 9:04:01 AM | 6 months policy | 6 months policy<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY ADJUSTMENT DONE FOR 20191026 PERIOD.</div><div>JOURNAL WAITING FOR AUTHORIZATION</div><br/><b>Journal Number</b>: [018645] | 24 | 3 | 5786 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T11:45:38.673Z"}] | 1 | 95 | 6 | |||||||||||||||||||||||||
| 427995 | 6666 | 6/22/2021 11:46:10 AM | 6/22/2021 11:46:12 AM | IVR call: balance | Received call for balance for account 10298122 undefined | 7 | 2 | 5785 | 78 | 78 | 6/22/2021 11:46:12 AM | ||||||||||||||||||||||||||||||
| 427973 | 4945 | 6/22/2021 11:33:27 AM | 6/22/2021 11:33:45 AM | IVR call: statement | Received call for statement for account 10049869 sent message: 446 | 8 | 2 | 4137 | 79 | 79 | 6/22/2021 11:33:45 AM | 116175 | |||||||||||||||||||||||||||||
| 427972 | 4945 | 6/22/2021 11:32:28 AM | 6/22/2021 11:32:29 AM | IVR call:$274 | Received call for $968 for account 10049869 | 4137 | 6/22/2021 11:32:29 AM | ||||||||||||||||||||||||||||||||||
| 427968 | 4945 | 6/22/2021 11:30:55 AM | 6/22/2021 11:30:57 AM | IVR call: balance | Received call for balance for account 10049869 undefined | 7 | 2 | 4137 | 78 | 78 | 6/22/2021 11:30:57 AM | ||||||||||||||||||||||||||||||
| 427961 | 6663 | 6/22/2021 11:28:38 AM | 6/22/2021 11:28:59 AM | IVR call: statement | Received call for statement for account 10049294 sent message: 445 | 8 | 2 | 5783 | 79 | 79 | 6/22/2021 11:28:59 AM | 116174 | |||||||||||||||||||||||||||||
| 427959 | 6664 | 6/22/2021 11:27:59 AM | 6/22/2021 11:28:25 AM | IVR call: statement | Received call for statement for account 10419382 sent message: 444 | 8 | 2 | 5784 | 79 | 79 | 6/22/2021 11:28:25 AM | 116173 | |||||||||||||||||||||||||||||
| 427948 | 6664 | 6/22/2021 11:22:51 AM | 6/22/2021 11:22:51 AM | IVR call:$273 | Received call for $967 for account 10419382 | 5784 | 6/22/2021 11:22:51 AM | ||||||||||||||||||||||||||||||||||
| 427947 | 6664 | 6/22/2021 11:22:02 AM | 6/22/2021 11:22:04 AM | IVR call: balance | Received call for balance for account 10419382 undefined | 7 | 2 | 5784 | 78 | 78 | 6/22/2021 11:22:04 AM | ||||||||||||||||||||||||||||||
| 427938 | 6663 | 6/22/2021 11:14:49 AM | 6/22/2021 11:14:51 AM | IVR call: balance | Received call for balance for account 10049294 undefined | 7 | 2 | 5783 | 78 | 78 | 6/22/2021 11:14:51 AM | ||||||||||||||||||||||||||||||
| 427937 | 6663 | 6/22/2021 11:14:10 AM | 6/22/2021 11:14:12 AM | IVR call: balance | Received call for balance for account 10049294 undefined | 7 | 2 | 5783 | 78 | 78 | 6/22/2021 11:14:12 AM | ||||||||||||||||||||||||||||||
| 427930 | 6662 | 6/22/2021 11:11:16 AM | 6/22/2021 11:11:18 AM | IVR call: balance | Received call for balance for account 10157960 undefined | 7 | 2 | 5782 | 78 | 78 | 6/22/2021 11:11:18 AM | ||||||||||||||||||||||||||||||
| 427904 | 6661 | 6/22/2021 11:02:26 AM | 8/11/2021 12:16:13 PM | IVR call: balance | Received call for balance for account 10358651 undefined.<div><br></div> | 7 | 2 | 5781 | 78 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:26:14.253Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:28:18.384Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T12:14:28.066Z"}] | 78 | 8/11/2021 12:16:13 PM | 214 | ||||||||||||||||||||||||||||
| 6660 | 6/22/2021 11:00:39 AM | 6/22/2021 11:00:40 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 6660 | 6/22/2021 10:59:40 AM | 6/22/2021 10:59:42 AM | 2 | [{"op":"R","uid":"30","un":"thembekilem","dt":"2021-06-22T10:59:42.941Z"}] | 30 | ||||||||||||||||||||||||||||||||||||
| 427901 | 5246 | 6/22/2021 10:58:08 AM | 6/22/2021 10:58:10 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/22/2021 10:58:10 AM | ||||||||||||||||||||||||||||||
| 427886 | 6659 | 6/22/2021 10:45:18 AM | 6/22/2021 10:45:20 AM | IVR call: balance | Received call for balance for account 10284757 undefined | 7 | 2 | 5780 | 78 | 78 | 6/22/2021 10:45:20 AM | ||||||||||||||||||||||||||||||
| 427885 | 6658 | 6/22/2021 10:45:17 AM | 6/22/2021 10:45:38 AM | IVR call: statement | Received call for statement for account 10374387 sent message: 443 | 8 | 2 | 1364 | 79 | 79 | 6/22/2021 10:45:38 AM | 116172 | |||||||||||||||||||||||||||||
| 427881 | 6657 | 6/22/2021 10:44:58 AM | 6/22/2021 10:45:24 AM | IVR call: statement | Received call for statement for account 10146315 sent message: 442 | 8 | 2 | 5779 | 79 | 79 | 6/22/2021 10:45:24 AM | 116171 | |||||||||||||||||||||||||||||
| 427879 | 6657 | 6/22/2021 10:43:48 AM | 6/22/2021 10:43:50 AM | IVR call: balance | Received call for balance for account 10146315 undefined | 7 | 2 | 5779 | 78 | 78 | 6/22/2021 10:43:50 AM |