Details

EscalationLevel
LatestCall: 427904
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 6661
LatestTicket
CreatedAt: 6/22/2021 11:02:26 AM
UpdatedAt: 8/11/2021 12:16:13 PM
Subject: IVR call: balance
Description: Received call for balance for account 10358651 undefined.<div><br></div>
Priority
Disposition: 7
ConversationType: 2
Parent
Account: 5781
OpenedBy
AssignedTo
Region
Department
QueryType: 78
SubQueryType
Escalation
EscalationCron
History: [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:26:14.253Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:28:18.384Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T12:14:28.066Z"}]
CreatedBy
UpdatedBy
Category: 78
Subcategory
CreatedBy1
UpdatedBy1
ResolvedAt: 8/11/2021 12:16:13 PM
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 214