Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 428117 | 6680 | 6/22/2021 1:02:44 PM | 6/22/2021 1:02:45 PM | IVR call: balance | Received call for balance for account 10290484 undefined | 7 | 2 | 5800 | 78 | 78 | 6/22/2021 1:02:45 PM | ||||||||||||||||||||||||||||||
| 6679 | 6/22/2021 12:59:30 PM | 4/12/2022 9:39:10 AM | plumbers letter submitted | plumbers letter submitted<div><br></div><br><b>Journal Number</b>: [071168]<div><br></div><div><b>RESPONSE QRC</b> :Six month policy ,Journal {071168}Authorized.</div> | 27 | 3 | 5799 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:58:39.442Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:30:18.634Z"}] | 1 | 101 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | ||||||||||||||||||||||
| 6678 | 6/22/2021 12:56:06 PM | 2/14/2023 9:25:03 AM | late termination | late termination<br/><b>Journal Number</b>: [071251]<br/><b>Journal Amount</b>: [23259.72] | 25 | 3 | 5798 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:55:15.244Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-27T07:41:41.888Z"}] | 6 | 107 | 2/14/2023 9:25:03 AM | 8 | 8 | |||||||||||||||||||||||
| 6677 | 6/22/2021 12:54:00 PM | 11/3/2021 8:44:23 AM | plumbers letter submitted | plumbers letter submitted | 27 | 3 | 5797 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:53:09.316Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:43:53.151Z"}] | 1 | 96 | 11 | 11/3/2021 8:44:23 AM | 4 | 11 | ||||||||||||||||||||||
| 6676 | 6/22/2021 12:47:16 PM | 6/1/2022 9:37:37 AM | be charged in error | BE chsrged in error<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div>journal captured</div><br/><b>Journal Number</b>: [051433] | 24 | 3 | 5796 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:46:24.963Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:49:55.043Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-30T10:11:07.910Z"}] | 2 | 103 | 12 | ||||||||||||||||||||||||||
| 6675 | 6/22/2021 12:44:22 PM | 11/14/2022 12:59:07 PM | water availability reversal | water availability reversal<div><br></div><div>Duplicate query closed. Active query under ref #6816</div> | 27 | 3 | 5795 | 5 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:43:30.957Z"}] | 1 | 97 | 11/14/2022 12:59:07 PM | 3 | 3 | |||||||||||||||||||||||
| 6674 | 6/22/2021 12:37:49 PM | 4/12/2022 9:43:30 AM | leak fixed in water hydrant by ww | leak fixed in water hydrant by ww<div><br></div><div>Journal processed and approved. Query resolved.</div> | 28 | 3 | 5794 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:36:57.975Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:41:59.038Z"}] | 1 | 96 | 214 | 214 | |||||||||||||||||||||||||
| 428068 | 6673 | 6/22/2021 12:36:17 PM | 6/22/2021 12:36:19 PM | IVR call: balance | Received call for balance for account 10429359 undefined | 7 | 2 | 5793 | 78 | 78 | 6/22/2021 12:36:19 PM | ||||||||||||||||||||||||||||||
| 428057 | 6620 | 6/22/2021 12:20:10 PM | 6/22/2021 12:20:30 PM | IVR call: statement | Received call for statement for account 10428663 sent message: 449 | 8 | 2 | 5743 | 79 | 79 | 6/22/2021 12:20:30 PM | 116178 | |||||||||||||||||||||||||||||
| 428051 | 6619 | 6/22/2021 12:18:22 PM | 6/22/2021 12:18:45 PM | IVR call: statement | Received call for statement for account 10243366 sent message: 448 | 8 | 2 | 5742 | 79 | 79 | 6/22/2021 12:18:45 PM | 116177 | |||||||||||||||||||||||||||||
| 428031 | 6672 | 6/22/2021 12:09:50 PM | 6/22/2021 12:10:18 PM | IVR call: statement | Received call for statement for account 20206114 sent message: 447 | 8 | 2 | 5792 | 79 | 79 | 6/22/2021 12:10:18 PM | 116176 | |||||||||||||||||||||||||||||
| 6671 | 6/22/2021 12:07:15 PM | 4/12/2022 9:47:18 AM | remove sewerage yearly charge | remove sewerage yearly charge<br/><b>Journal Number</b>: [159860] | 24 | 3 | 5791 | 3 | 23 | 93 | 53 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:06:23.936Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-14T09:19:58.472Z"}] | 93 | 53 | 4 | ||||||||||||||||||||||||||
| 428013 | 5655 | 6/22/2021 12:03:54 PM | 6/22/2021 12:03:55 PM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | 78 | 6/22/2021 12:03:55 PM | ||||||||||||||||||||||||||||||
| 428011 | 5655 | 6/22/2021 12:02:51 PM | 6/22/2021 12:02:53 PM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | 78 | 6/22/2021 12:02:53 PM | ||||||||||||||||||||||||||||||
| 6670 | 6/22/2021 12:01:25 PM | 6/30/2022 12:23:26 PM | 6 months policy | 6 months policy | 27 | 3 | 5790 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T12:00:34.476Z"}] | 1 | 95 | 6/30/2022 12:23:26 PM | 134121 | 7 | 7 | ||||||||||||||||||||||
| 428009 | 4816 | 6/22/2021 12:00:29 PM | 6/22/2021 12:00:30 PM | IVR call: balance | Received call for balance for account 10378684 undefined | 7 | 2 | 4060 | 78 | 78 | 6/22/2021 12:00:30 PM | ||||||||||||||||||||||||||||||
| 6669 | 6/22/2021 11:57:15 AM | 2/27/2023 7:13:25 AM | 6 months policy | 6 months policy <div><br></div><div>QRC RESPONSE: 6 month policy processed and pending authorization 201902/202005.</div><div>Credit due of R 1762.46 including vat.</div><div>Journal done 19.11.22</div><br/><b>Journal Number</b>: [018179]<br/><b>Journal Amount</b>: [-R1,662.46] | 27 | 3 | 5789 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T11:56:24.439Z"}] | 1 | 95 | 2/27/2023 7:13:19 AM | 139794 | 3 | 3 | ||||||||||||||||||||||
| 6668 | 6/22/2021 11:55:37 AM | 10/28/2021 1:03:14 PM | late termination | late termination<br><b>Journal Number</b>: [126896]<div><br></div><div>journal processed</div> | 27 | 3 | 5788 | 12 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T11:54:45.955Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-09T09:42:24.274Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:02:51.455Z"}] | 6 | 76 | 13 | 10/28/2021 1:03:14 PM | 12 | 13 | ||||||||||||||||||||||
| 6667 | 6/22/2021 11:53:43 AM | 2/19/2023 10:54:21 AM | 6 months policy | 6 months policy <div><br></div><div>QRC RESPONSE: 6 month policy processed, pending for authorization for 202012/202111.</div><div>Done on 19.11.2022 credit amount including is R 16044.85</div><br/><b>Journal Number</b>: [018175]<br/><b>Journal Amount</b>: [-R16,044.85] | 27 | 3 | 5787 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T11:52:51.891Z"}] | 1 | 95 | 2/19/2023 10:54:12 AM | 139776 | 3 | 3 | ||||||||||||||||||||||
| 6667 | 6/22/2021 11:50:57 AM | 11/15/2022 12:40:32 PM | 6 months policy | 6 months policy<div><br></div><div>Duplicate query closed. Active query #6845 under review</div> | 27 | 3 | 5787 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T11:50:05.110Z"}] | 1 | 95 | 11/15/2022 12:40:32 PM | 3 | 3 |