Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 428395 | 4551 | 6/22/2021 9:18:10 PM | 7/1/2021 7:51:54 AM | IVR call: balance | Received call for balance for account 10389764 undefined | 7 | 2 | 3872 | 78 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T07:51:54.264Z"}] | 78 | 7/1/2021 7:51:54 AM | 16 | ||||||||||||||||||||||||||||
| 428394 | 6022 | 6/22/2021 9:15:33 PM | 6/22/2021 9:15:35 PM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | 78 | 6/22/2021 9:15:35 PM | ||||||||||||||||||||||||||||||
| 428390 | 6523 | 6/22/2021 7:11:42 PM | 6/22/2021 7:11:43 PM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 6/22/2021 7:11:43 PM | ||||||||||||||||||||||||||||||
| 428369 | 6692 | 6/22/2021 6:13:25 PM | 6/22/2021 6:13:27 PM | IVR call: balance | Received call for balance for account 10390959 undefined | 7 | 2 | 5813 | 78 | 78 | 6/22/2021 6:13:27 PM | ||||||||||||||||||||||||||||||
| 428342 | 6691 | 6/22/2021 5:31:15 PM | 6/22/2021 5:31:17 PM | IVR call: balance | Received call for balance for account 20105677 undefined | 7 | 2 | 5812 | 78 | 78 | 6/22/2021 5:31:17 PM | ||||||||||||||||||||||||||||||
| 428266 | 6690 | 6/22/2021 4:09:22 PM | 6/22/2021 4:09:24 PM | IVR call: balance | Received call for balance for account 10137088 undefined | 7 | 2 | 5811 | 78 | 78 | 6/22/2021 4:09:24 PM | ||||||||||||||||||||||||||||||
| 428264 | 6689 | 6/22/2021 4:07:28 PM | 6/22/2021 4:07:30 PM | IVR call: balance | Received call for balance for account 10348235 undefined | 7 | 2 | 5810 | 78 | 78 | 6/22/2021 4:07:30 PM | ||||||||||||||||||||||||||||||
| 428218 | 6688 | 6/22/2021 2:38:37 PM | 6/22/2021 2:38:39 PM | IVR call: balance | Received call for balance for account 10382027 undefined | 7 | 2 | 5809 | 78 | 78 | 6/22/2021 2:38:39 PM | ||||||||||||||||||||||||||||||
| 428215 | 6687 | 6/22/2021 2:25:24 PM | 6/22/2021 2:25:26 PM | IVR call: balance | Received call for balance for account 10268033 undefined | 7 | 2 | 5808 | 78 | 78 | 6/22/2021 2:25:26 PM | ||||||||||||||||||||||||||||||
| 428213 | 6686 | 6/22/2021 2:24:26 PM | 6/22/2021 2:24:27 PM | IVR call: balance | Received call for balance for account 10282431 undefined | 7 | 2 | 5807 | 78 | 78 | 6/22/2021 2:24:27 PM | ||||||||||||||||||||||||||||||
| 428211 | 6523 | 6/22/2021 2:23:21 PM | 6/22/2021 2:23:44 PM | IVR call: statement | Received call for statement for account 10406206 sent message: 452 | 8 | 2 | 5641 | 79 | 79 | 6/22/2021 2:23:44 PM | 116181 | |||||||||||||||||||||||||||||
| 6649 | 6/22/2021 1:50:24 PM | 4/12/2022 9:43:30 AM | LATE TERMINATION | LATE TERMINATION - 2018/03<br/><b>Journal Number</b>: [858444]<br/><b>Journal Amount</b>: [146478.51] | 27 | 3 | 5806 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-22T13:49:33.517Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:05:07.088Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-21T07:08:16.167Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-23T07:25:30.926Z"}] | 6 | 107 | 4/12/2022 9:43:30 AM | 7 | 2 | |||||||||||||||||||||||
| 428176 | 6605 | 6/22/2021 1:47:50 PM | 6/22/2021 1:48:15 PM | IVR call: statement | Received call for statement for account 10392726 sent message: 451 | 8 | 2 | 5728 | 79 | 79 | 6/22/2021 1:48:15 PM | 116180 | |||||||||||||||||||||||||||||
| 428174 | 6605 | 6/22/2021 1:47:13 PM | 6/22/2021 1:47:13 PM | IVR call:$276 | Received call for $970 for account 10392726 | 5728 | 6/22/2021 1:47:13 PM | ||||||||||||||||||||||||||||||||||
| 428173 | 6685 | 6/22/2021 1:44:06 PM | 6/22/2021 1:44:27 PM | IVR call: statement | Received call for statement for account 10403745 sent message: 450 | 8 | 2 | 5805 | 79 | 79 | 6/22/2021 1:44:27 PM | 116179 | |||||||||||||||||||||||||||||
| 428172 | 6685 | 6/22/2021 1:42:58 PM | 6/22/2021 1:42:59 PM | IVR call:$275 | Received call for $969 for account 10403745 | 5805 | 6/22/2021 1:42:59 PM | ||||||||||||||||||||||||||||||||||
| 6684 | 6/22/2021 1:40:48 PM | 5/11/2022 12:27:23 PM | refuse collection | consumer states that kaysers beach's refuse is not collected by Buffalo City Metropolitan Municipality.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" width="338" style="height:28.8pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.<br><br>REFUSE REMOVED AND REVERSE 202108</td></tr></tbody></table></div> | 27 | 3 | 5804 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-22T13:39:57.149Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T11:23:51.494Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-11T11:36:46.206Z"}] | 4 | 120 | 5 | 5/11/2022 12:27:23 PM | 6 | 5 | ||||||||||||||||||||||
| 6683 | 6/22/2021 1:32:46 PM | 9/14/2021 12:22:41 PM | late termination | late termination | 30 | 3 | 5803 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T13:31:55.390Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:22:41.671Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 428137 | 6682 | 6/22/2021 1:22:21 PM | 6/22/2021 1:22:22 PM | IVR call: balance | Received call for balance for account 10005826 undefined | 7 | 2 | 5802 | 78 | 78 | 6/22/2021 1:22:22 PM | ||||||||||||||||||||||||||||||
| 6681 | 6/22/2021 1:09:23 PM | 3/28/2022 7:23:36 AM | late termination | late termination<br><b>Journal Number</b>: [880210]<div><br><div><b>RESPONSE QRC</b> :QUERY RESOLVED</div><div><br><div><b>RESPONSE QRC</b>: LATE TERMINATION ,JOURNAL{880210} AUTHORISED.</div><div><br></div></div></div> | 27 | 3 | 5801 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T13:08:31.594Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-15T08:57:32.032Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T10:59:41.274Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T09:00:08.111Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:15:04.428Z"}] | 6 | 122 | 230 | 3/28/2022 7:23:36 AM | 13 | 230 |