Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 428651 | 6710 | 6/23/2021 8:09:35 AM | 6/23/2021 8:09:37 AM | IVR call: balance | Received call for balance for account 10065605 undefined | 7 | 2 | 5832 | 78 | 78 | 6/23/2021 8:09:37 AM | ||||||||||||||||||||||||||||||
| 6709 | 6/23/2021 7:56:05 AM | 1/20/2023 6:43:03 AM | Water query | Water query - high consumption<div><br></div><div><br></div><br/><b>Journal Number</b>: [497127]<br/><b>Journal Amount</b>: [-R1,742.20] | 27 | 3 | 5831 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-23T07:56:09.976Z"}] | 1 | 67 | 1/20/2023 6:42:58 AM | 141576 | 3 | 3 | ||||||||||||||||||||||
| 428630 | 6708 | 6/23/2021 7:55:42 AM | 6/23/2021 7:56:01 AM | IVR call: statement | Received call for statement for account 10391841 sent message: 456 | 8 | 2 | 5830 | 79 | 79 | 6/23/2021 7:56:01 AM | 116185 | |||||||||||||||||||||||||||||
| 6707 | 6/23/2021 7:55:10 AM | 3/28/2022 7:07:05 AM | Water query | Water query - leak <br/><b>Journal Number</b>: [768823] | 24 | 3 | 5829 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-23T07:55:15.116Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T06:25:16.747Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:44:04.628Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 6706 | 6/23/2021 7:53:32 AM | 11/13/2022 6:51:02 AM | Water query | Water query - August 2020 (start date of query )<div><br></div><div>QRC RESPONSE: Query Closed </div><div>No identifiable query from Aug 2020 as consumption was charged based on recorded readings.</div><div>Punitive rates were implemented due to water restrictions from Jan 2020 to Feb 2022 on consumption that exceeded 20+kl</div> | 27 | 3 | 5828 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-23T07:53:36.121Z"}] | 1 | 67 | 11/13/2022 6:51:01 AM | 3 | 3 | |||||||||||||||||||||||
| 428624 | 6705 | 6/23/2021 7:51:58 AM | 6/23/2021 7:52:00 AM | IVR call: balance | Received call for balance for account 10426040 undefined | 7 | 2 | 5826 | 78 | 78 | 6/23/2021 7:52:00 AM | ||||||||||||||||||||||||||||||
| 428619 | 6704 | 6/23/2021 7:49:53 AM | 6/23/2021 7:49:55 AM | IVR call: balance | Received call for balance for account 10417098 undefined | 7 | 2 | 5825 | 78 | 78 | 6/23/2021 7:49:55 AM | ||||||||||||||||||||||||||||||
| 6548 | 6/23/2021 7:43:54 AM | 3/28/2022 7:23:36 AM | refuse collection | request for no billing of refuse,not collected by municipality.<div><br></div><div>JOURNAL DONE </div> | 4 | 3 | 5667 | 13 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-23T07:43:02.181Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T09:08:19.099Z"}] | 4 | 106 | 3/28/2022 7:23:36 AM | 13 | 4 | |||||||||||||||||||||||
| 6702 | 6/23/2021 7:41:25 AM | 9/1/2021 1:39:14 PM | refuse collection billed | request by consumer for no billing of refuse charge,not collected by municipality.<br/><b>Journal Number</b>: [121277] | 24 | 3 | 5824 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-23T07:40:33.604Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-01T13:29:44.435Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-01T13:39:02.380Z"}] | 4 | 106 | 4 | ||||||||||||||||||||||||||
| 6699 | 6/23/2021 7:36:42 AM | 12/6/2022 7:31:24 AM | WATER QUERY | WATER QUERY.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Waterworks reported an internal leak in 2020</div><div>Consumer to log a new query and <b>upload a signed copy of the plumbers letter stating what was repaired with date of repairs</b></div><div><br></div><br/><b>Journal Amount</b>: [186870.92] | 27 | 3 | 5822 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T07:36:45.350Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:49:29.721Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:56:35.557Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-19T07:04:53.908Z"}] | 1 | 96 | 230 | 12/6/2022 7:31:19 AM | 2 | 2 | ||||||||||||||||||||||
| 428593 | 6701 | 6/23/2021 7:36:42 AM | 6/23/2021 7:37:01 AM | IVR call: statement | Received call for statement for account 10356078 sent message: 455 | 8 | 2 | 5823 | 79 | 79 | 6/23/2021 7:37:01 AM | 116184 | |||||||||||||||||||||||||||||
| 6698 | 6/23/2021 7:31:14 AM | 4/12/2022 9:47:18 AM | Leak Credit | Journal Done<br><b>Journal Number</b>: [875743]<div>Duplicate</div> | 27 | 3 | 5821 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-23T07:30:22.285Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-23T08:56:30.240Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 17 | |||||||||||||||||||||||
| 6697 | 6/23/2021 7:20:27 AM | 2/14/2022 9:58:50 AM | WATER QUERY,SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5819 | 8 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T07:20:29.100Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:58:10.116Z"}] | 1 | 101 | 214 | 2/14/2022 9:58:50 AM | 8 | 214 | ||||||||||||||||||||||
| 6696 | 6/23/2021 7:18:06 AM | 3/28/2022 6:35:04 AM | VACANT LAND | SERVICES CHARGED ON VACANT PLOT<br/><b>Journal Number</b>: [875929]<br/><b>Journal Amount</b>: [-R10789.02] | 27 | 3 | 5820 | 5 | 2 | 23 | 4 | 55 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-23T07:18:08.157Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-23T07:22:51.431Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-23T07:23:18.481Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T12:30:20.597Z"}] | 4 | 55 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 428550 | 6695 | 6/23/2021 7:11:09 AM | 6/23/2021 7:11:31 AM | IVR call: statement | Received call for statement for account 10280377 sent message: 454 | 8 | 2 | 5816 | 79 | 79 | 6/23/2021 7:11:31 AM | 116183 | |||||||||||||||||||||||||||||
| 428521 | 6694 | 6/23/2021 6:58:46 AM | 6/23/2021 6:58:48 AM | IVR call: balance | Received call for balance for account 10422651 undefined | 7 | 2 | 5815 | 78 | 78 | 6/23/2021 6:58:48 AM | ||||||||||||||||||||||||||||||
| 428508 | 6693 | 6/23/2021 6:51:13 AM | 6/23/2021 6:51:15 AM | IVR call: balance | Received call for balance for account 10004629 undefined | 7 | 2 | 5814 | 78 | 78 | 6/23/2021 6:51:15 AM | ||||||||||||||||||||||||||||||
| 428496 | 6218 | 6/23/2021 6:44:35 AM | 6/23/2021 6:44:58 AM | IVR call: statement | Received call for statement for account 10427940 sent message: 453 | 8 | 2 | 5343 | 79 | 79 | 6/23/2021 6:44:58 AM | 116182 | |||||||||||||||||||||||||||||
| 428435 | 5246 | 6/23/2021 6:02:56 AM | 6/23/2021 6:02:57 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/23/2021 6:02:57 AM | ||||||||||||||||||||||||||||||
| 428396 | 6022 | 6/22/2021 9:19:19 PM | 6/22/2021 9:19:21 PM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | 78 | 6/22/2021 9:19:21 PM |