Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6729 | 6/23/2021 9:42:42 AM | 6/29/2021 12:30:04 PM | REVERSE INCORRECT CHARGES | REMOVE BE & BW CHARGES OFF ACCOUNT<br/><b>Journal Amount</b>: [-R8224.26] | 27 | 3 | 5849 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-23T09:42:43.706Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T12:06:41.268Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T12:28:46.560Z"}] | 6 | 107 | 6/29/2021 12:30:04 PM | 173 | 3 | |||||||||||||||||||||||
| 428817 | 6728 | 6/23/2021 9:35:44 AM | 6/23/2021 9:36:08 AM | IVR call: statement | Received call for statement for account 10365244 sent message: 458 | 8 | 2 | 5848 | 79 | 79 | 6/23/2021 9:36:08 AM | 116187 | |||||||||||||||||||||||||||||
| 6725 | 6/23/2021 9:26:18 AM | 3/28/2022 7:07:05 AM | Late termination | Late termination <br/><b>Journal Number</b>: [875784]<br/><b>Journal Amount</b>: [451937.36] | 27 | 3 | 5847 | 15 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-23T09:26:20.328Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-24T07:57:16.187Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-30T13:14:45.301Z"}] | 6 | 107 | 3/28/2022 7:07:05 AM | 15 | 2 | |||||||||||||||||||||||
| 428793 | 6726 | 6/23/2021 9:23:04 AM | 6/23/2021 9:23:06 AM | IVR call: balance | Received call for balance for account 10387408 undefined | 7 | 2 | 5846 | 78 | 78 | 6/23/2021 9:23:06 AM | ||||||||||||||||||||||||||||||
| 6724 | 6/23/2021 9:13:58 AM | 1/11/2022 8:00:02 AM | REFUSE QUERY | REFUSE QUERY<br/><b>Journal Number</b>: [169704] | 24 | 3 | 5845 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T09:14:05.709Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T07:59:35.409Z"}] | 4 | 120 | 4 | 4 | |||||||||||||||||||||||||
| 6723 | 6/23/2021 9:10:34 AM | 4/12/2022 9:43:30 AM | REFUSE QUERY | REFUSE QUERY<br/><b>Journal Number</b>: [169702] | 24 | 3 | 5844 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T09:10:42.322Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T07:56:59.185Z"}] | 4 | 120 | 4 | 4 | |||||||||||||||||||||||||
| 6722 | 6/23/2021 9:07:07 AM | 3/28/2022 7:08:29 AM | REFUSE QUERY | REFUSE QUERY<br/><b>Journal Number</b>: [169700] | 24 | 3 | 5843 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T09:07:14.285Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T07:53:35.268Z"}] | 4 | 120 | 4 | 4 | |||||||||||||||||||||||||
| 6721 | 6/23/2021 9:02:51 AM | 4/13/2022 8:29:29 AM | REFUSE QUERY | REFUSE QUERY<br><b>Journal Number</b>: [205938]<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5842 | 13 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T09:02:58.718Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-12-08T10:05:52.821Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-12-08T10:05:59.961Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-18T11:17:38.410Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:52:26.863Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:54:46.471Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2022-04-13T08:25:39.085Z"}] | 4 | 116 | 214 | 4/13/2022 8:29:29 AM | 13 | 214 | ||||||||||||||||||||||
| 428763 | 6718 | 6/23/2021 9:00:46 AM | 6/23/2021 9:00:48 AM | IVR call: balance | Received call for balance for account 10407237 undefined | 7 | 2 | 5839 | 78 | 78 | 6/23/2021 9:00:48 AM | ||||||||||||||||||||||||||||||
| 6720 | 6/23/2021 8:59:45 AM | 4/13/2022 8:26:43 AM | REFUSE QUERY | REFUSE QUERY | 3 | 5841 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T08:59:52.501Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2022-04-13T08:22:53.060Z"}] | 4 | 105 | 16 | |||||||||||||||||||||||||||
| 6703 | 6/23/2021 8:55:04 AM | 4/12/2022 9:43:30 AM | refuse collection | refuse not collected by municipality and consumer requests not to be billed for refuse. | 27 | 3 | 5840 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-23T08:55:06.732Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-23T09:39:13.879Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:50:32.544Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:32:21.830Z"}] | 4 | 106 | 4/12/2022 9:43:30 AM | 7 | 4 | |||||||||||||||||||||||
| 428747 | 6718 | 6/23/2021 8:54:09 AM | 6/23/2021 8:54:11 AM | IVR call: balance | Received call for balance for account 10407237 undefined | 7 | 2 | 5839 | 78 | 78 | 6/23/2021 8:54:11 AM | ||||||||||||||||||||||||||||||
| 6717 | 6/23/2021 8:53:32 AM | 3/28/2022 7:08:29 AM | REFUSE QUERY | REFUSE QUERY | 27 | 3 | 5838 | 6 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T08:53:39.605Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:44:41.297Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:28:40.577Z"}] | 4 | 105 | 3/28/2022 7:08:29 AM | 6 | 4 | |||||||||||||||||||||||
| 428728 | 6716 | 6/23/2021 8:45:02 AM | 2/18/2022 10:08:44 AM | IVR call: statement | Received call for statement for account 10417911 sent message: 457 | 8 | 2 | 4654 | 79 | [{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:08:44.182Z"}] | 79 | 2/18/2022 10:08:44 AM | 116186 | 214 | |||||||||||||||||||||||||||
| 6715 | 6/23/2021 8:43:57 AM | 8/1/2022 9:55:50 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Acc closed March 2022</div><div><br></div> | 27 | 3 | 5837 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T08:44:05.127Z"}] | 6 | 107 | 8/1/2022 9:48:38 AM | 135662 | 3 | 3 | ||||||||||||||||||||||
| 6714 | 6/23/2021 8:41:10 AM | 2/21/2022 7:55:10 AM | Leak Credit | Journal Done<br/><b>Journal Number</b>: [875894]<br/><b>Journal Amount</b>: [-R18,471.60] | 27 | 3 | 5836 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-23T08:40:45.322Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-23T10:54:10.597Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-16T07:58:41.975Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-09-15T08:20:39.758Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-31T11:44:36.153Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-10T09:07:13.003Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-21T07:51:07.705Z"}] | 1 | 96 | 2/21/2022 7:55:10 AM | 173 | 20 | |||||||||||||||||||||||
| 428716 | 6713 | 6/23/2021 8:38:05 AM | 6/23/2021 8:38:07 AM | IVR call: balance | Received call for balance for account 10287585 undefined | 7 | 2 | 5835 | 78 | 78 | 6/23/2021 8:38:07 AM | ||||||||||||||||||||||||||||||
| 428678 | 6712 | 6/23/2021 8:21:44 AM | 3/4/2022 8:03:02 AM | IVR call: meter-reading | Received call for meter-reading for account 10022262 Meter reading: [48] Meter type: [water] | 10 | 2 | 5834 | 81 | [{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:02:59.248Z"}] | 81 | 3 | |||||||||||||||||||||||||||||
| 428664 | 6711 | 6/23/2021 8:15:05 AM | 6/23/2021 8:15:07 AM | IVR call: balance | Received call for balance for account 10274156 undefined | 7 | 2 | 5833 | 78 | 78 | 6/23/2021 8:15:07 AM | ||||||||||||||||||||||||||||||
| 428656 | 6551 | 6/23/2021 8:11:43 AM | 6/23/2021 8:11:45 AM | IVR call: balance | Received call for balance for account 10407345 undefined | 7 | 2 | 5669 | 78 | 78 | 6/23/2021 8:11:45 AM |